Hello,
Recreated header using header builder. We found that the issue appears for the header templates only and everything works fine with the builder.
Regards
Hello,
Recreated header using header builder. We found that the issue appears for the header templates only and everything works fine with the builder.
Regards
P.S. You can try the following code to align all the items, even without the brand
.main-products-loop .product {
display: flex;
justify-content: center;
}
.products-loop .ajax-content {
display: flex;
justify-content: space-between;
flex-wrap: wrap;
}
.content-product {
flex-direction: column;
justify-content: space-between;
display: flex;
}
Let me know if it suits your needs.
Regards
Hello,
Because product title comes in 2 lines
Add the below code to add the min-height for your title (Theme Options > Custom CSS)
.content-product .product-title a {
line-height: 2.5ex;
min-height: 5ex;
}
Regards
Hello,
You added Upsells and Cross-sells products https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
Cross-sells appear on the cart page after adding your product to the cart. Upsells could appear on the single product if you add the appropriate element to product layout http://prntscr.com/sxbkfe
Related products http://prntscr.com/sxbj9m is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
Regards
Hello,
Try to disable the cache plugins and Jetpack. Check the site after that. If it does not help then provide us with WP Dashboard and FTP access to your site.
Regards
Hello,
Sorry, try this one https://docs.woocommerce.com/document/override-loop-template-and-show-quantities-next-to-add-to-cart-buttons/
Regards
Hello,
I see, you are talking about variation swatches for the custom product attributes, not about global. Unfortunately, we don’t have option to use swatches for the custom product attributes, only for global. But you may submit feature requests here https://www.8theme.com/taskboard/ and if it finds support from other customers our developers will be able to add this option in future updates.
Regards
Hello,
You are welcome. Try and let me know if everything is ok.
Do you want to use Uber menu also for mobile devices?
Regards
Hello,
I have chosen the shop page in the WooCommerce settings https://prnt.sc/sx7xpk , updated theme and WooCommerce plugin to the latest versions and don’t see problem with the price filter anymore.
Regards
Hello,
I have added below code to Custom CSS. Check your grid now.
/* Fix for the Images aligment */
.swipers-couple-wrapper .swiper-wrapper .woocommerce-main-image img {
width:auto;
max-height: 550px;
}
.swipers-couple-wrapper .swiper-wrapper.thumbnails-list img {
width: auto;
max-height: 100px;
}
.content-product .product-content-image {
min-height: 200px;
display: flex;
align-items: center;
justify-content: center;
}
.content-product .product-content-image img {
max-height: 200px;
width: auto;
}
Regards
Hello,
Try the following code to speed up the loading
add_action('wp_enqueue_scripts', function() {
if ( !is_admin() ) {
wp_deregister_script( 'jquery' );
wp_register_script( 'jquery', "//ajax.googleapis.com/ajax/libs/jquery/1.12.4/jquery.min.js", false, '1.12.4' );
wp_enqueue_script( 'jquery' );
}
}, 130);
Let me know if it helps.
Regards
Hello,
We tested your site using mobile device and did not face issues, for example MasterCard https://gyazo.com/6e6c45d99fb6276e09e54c722aab6700 and Sofort https://gyazo.com/7c89f80c571442319549e7278d9add86 + https://gyazo.com/c0d7018f76bcf6ea0520a665dc556f83
Regards
Hello,
Yes, you’ll get single product layout according to your chosen type http://prntscr.com/sx5b5v
Regards
Hello,
We don’t have any extra cache for the content in our theme. We made improvements of the JS and CSS files in the latest update. So, if you have any server cache, CDN or browser cache you may face problems because of the cached version of old files. We have tested your site on mobile devices, on PC and everything works fine https://gyazo.com/d221a7a7a6f60c56d566942aa72acf94
So, make sure that you cleared the browser cache.
Regards
Hello,
Not at all. Thank you for your understanding.
Regards
Hello,
Our support staff can’t connect to FTP http://prntscr.com/sx2ivy or at least check your site https://gyazo.com/c84ebcc4b92491bde3c505cfc1c89d6b because of your firewall. Please, make sure that you added the mentioned IPs to the whitelist and removed them from the blacklists. Or maybe disable it for a few days to allow us to check the issue and fix it.
Our support can’t proceed with your issue because of this.
Regards
Hello,
Our support staff can’t connect to FTP http://prntscr.com/sx2ivy or at least check your site https://gyazo.com/c84ebcc4b92491bde3c505cfc1c89d6b because of your firewall. Please, make sure that you added the mentioned IPs to the whitelist and removed them from the blacklists. Or maybe disable it for a few days to allow us to check the issue and fix it.
Our support can’t proceed with your issue because of this.
Regards
Hello,
Fixed. Check now, please.
Regards
Hello,
If you want to use Uber menu instead of the built-in menu go to Theme Options > General > Disable Theme menu options. After that use Uber menu shortcode and HTML element in the header builder to add your menu.
Regards
Hello,
Check now.
Regards
Hello,
Thank you for using our theme!
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Hello,
Unfortunately, we don’t have such option in our theme. You may try to implement this by additional customization. You can submit an additional customization request here.
Regards
Hello,
Unfortunately, we don’t have such option in our theme. You may try to implement this by additional customization. You can submit an additional customization request here.
Regards
Hello,
We don’t have such option in our theme. You can try to implement this using WooCommerce snippet https://docs.woocommerce.com/document/overridelooptemplateandshowquantitiesnexttoaddtocart-buttons/
Regards
Hello,
Thank you for using our theme!
Some products have product brand http://prntscr.com/swuxpi other – no. We can do nothing with this. You can just disable brand on the grid from Theme Options > WooCommerce > Shop elements > Brands > http://prntscr.com/swuy9m
Regards
Hello,
Thank you for the access. We have a lot of requests after the weekend, so our developers will be able to check the issue tomorrow only. Take my apologies for this delay.
I’ll inform you once they find the reason of the problem.
Regards
Hello,
The latest version of our theme does not use Redux framework for theme options, so options.json does not work anymore. Use page importer to import the mentioned home page https://youtu.be/wkIKN2IyEZI
Use Theme Options > Header builder > Header templates to import the necessary header structure.
Regards
Hello,
You are using Massive Addons Add to cart button element and it seems that this element does not have option to disable Ajax add to cart for the mentioned redirect. Try to use the default WooCommerce shortcode to add the Add to cart button https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-19
Regards
Hello,
Use full-screen type for the slider if you don’t want to have the space below the slider if the page is short http://prntscr.com/swup4p
Regards
Hello,
Could you, please, contact your hosting provider and ask what errors do you have in the server error logs. If you get 504 then some errors should be in the server error logs that would help to find out what is the reason on the issue.
So, provide these logs + WP Dashboard access + FTP access.
Regards