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Viewing 30 posts - 16,561 through 16,590 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 15:24

    Hello,

    Try to disable the cache plugins and Jetpack. Check the site after that. If it does not help then provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 15:22
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 15:21

    Hello,

    I see, you are talking about variation swatches for the custom product attributes, not about global. Unfortunately, we don’t have option to use swatches for the custom product attributes, only for global. But you may submit feature requests here https://www.8theme.com/taskboard/ and if it finds support from other customers our developers will be able to add this option in future updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 14:17

    Hello,

    You are welcome. Try and let me know if everything is ok.
    Do you want to use Uber menu also for mobile devices?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 14:12

    Hello,

    I have chosen the shop page in the WooCommerce settings https://prnt.sc/sx7xpk , updated theme and WooCommerce plugin to the latest versions and don’t see problem with the price filter anymore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 13:57

    Hello,

    I have added below code to Custom CSS. Check your grid now.

    /* Fix for the Images aligment */
    .swipers-couple-wrapper .swiper-wrapper .woocommerce-main-image img {
        width:auto;
        max-height: 550px;
    }
    
    .swipers-couple-wrapper .swiper-wrapper.thumbnails-list img {
        width: auto;
        max-height: 100px;
    }
    .content-product .product-content-image {
        min-height: 200px;
        display: flex;
        align-items: center;
    		justify-content: center;
    }
    .content-product .product-content-image img {
        max-height: 200px;
        width: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 13:42

    Hello,

    Try the following code to speed up the loading

    add_action('wp_enqueue_scripts', function() {
    	if ( !is_admin() ) {
    		wp_deregister_script( 'jquery' );
    		wp_register_script( 'jquery', "//ajax.googleapis.com/ajax/libs/jquery/1.12.4/jquery.min.js", false, '1.12.4' );
    		wp_enqueue_script( 'jquery' );
    	}
    }, 130);

    Let me know if it helps.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 13:25

    Hello,

    We tested your site using mobile device and did not face issues, for example MasterCard https://gyazo.com/6e6c45d99fb6276e09e54c722aab6700 and Sofort https://gyazo.com/7c89f80c571442319549e7278d9add86 + https://gyazo.com/c0d7018f76bcf6ea0520a665dc556f83

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 12:03

    Hello,

    Yes, you’ll get single product layout according to your chosen type http://prntscr.com/sx5b5v

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 10:30

    Hello,

    We don’t have any extra cache for the content in our theme. We made improvements of the JS and CSS files in the latest update. So, if you have any server cache, CDN or browser cache you may face problems because of the cached version of old files. We have tested your site on mobile devices, on PC and everything works fine https://gyazo.com/d221a7a7a6f60c56d566942aa72acf94
    So, make sure that you cleared the browser cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 09:59

    Hello,

    Not at all. Thank you for your understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 09:58

    Hello,

    Our support staff can’t connect to FTP http://prntscr.com/sx2ivy or at least check your site https://gyazo.com/c84ebcc4b92491bde3c505cfc1c89d6b because of your firewall. Please, make sure that you added the mentioned IPs to the whitelist and removed them from the blacklists. Or maybe disable it for a few days to allow us to check the issue and fix it.
    Our support can’t proceed with your issue because of this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 09:58

    Hello,

    Our support staff can’t connect to FTP http://prntscr.com/sx2ivy or at least check your site https://gyazo.com/c84ebcc4b92491bde3c505cfc1c89d6b because of your firewall. Please, make sure that you added the mentioned IPs to the whitelist and removed them from the blacklists. Or maybe disable it for a few days to allow us to check the issue and fix it.
    Our support can’t proceed with your issue because of this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 09:41

    Hello,

    Fixed. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 10, 2020 at 07:47

    Hello,

    If you want to use Uber menu instead of the built-in menu go to Theme Options > General > Disable Theme menu options. After that use Uber menu shortcode and HTML element in the header builder to add your menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:53

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:48

    Hello,

    Thank you for using our theme!

    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:46

    Hello,

    Unfortunately, we don’t have such option in our theme. You may try to implement this by additional customization. You can submit an additional customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:46

    Hello,

    Unfortunately, we don’t have such option in our theme. You may try to implement this by additional customization. You can submit an additional customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:44

    Hello,

    We don’t have such option in our theme. You can try to implement this using WooCommerce snippet https://docs.woocommerce.com/document/overridelooptemplateandshowquantitiesnexttoaddtocart-buttons/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:43

    Hello,

    Thank you for using our theme!

    Some products have product brand http://prntscr.com/swuxpi other – no. We can do nothing with this. You can just disable brand on the grid from Theme Options > WooCommerce > Shop elements > Brands > http://prntscr.com/swuy9m

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:40

    Hello,

    Thank you for the access. We have a lot of requests after the weekend, so our developers will be able to check the issue tomorrow only. Take my apologies for this delay.
    I’ll inform you once they find the reason of the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:37

    Hello,

    The latest version of our theme does not use Redux framework for theme options, so options.json does not work anymore. Use page importer to import the mentioned home page https://youtu.be/wkIKN2IyEZI
    Use Theme Options > Header builder > Header templates to import the necessary header structure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:33

    Hello,

    You are using Massive Addons Add to cart button element and it seems that this element does not have option to disable Ajax add to cart for the mentioned redirect. Try to use the default WooCommerce shortcode to add the Add to cart button https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-19

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:28

    Hello,

    Use full-screen type for the slider if you don’t want to have the space below the slider if the page is short http://prntscr.com/swup4p

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:17

    Hello,

    Could you, please, contact your hosting provider and ask what errors do you have in the server error logs. If you get 504 then some errors should be in the server error logs that would help to find out what is the reason on the issue.
    So, provide these logs + WP Dashboard access + FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:15

    Hello,

    We did not test our theme with this plugin, so I don’t have information about compatibility. If you decide to use this plugin you will need to replace the default XStore search by plugin search. In case you face compatibility issues we’ll try to fix them. If we are not able to fix the problem then we’ll be able to give a refund.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:11

    Hello,

    Thank you for using our theme.
    If you use Elementor and want to edit footer using Elementor make sure that you enabled it for the Static Blocks in the Elementor > Settings http://prntscr.com/swuj3r
    After that go to Static Blocks and edit Footer static block using Elementor.
    If you still have any issues after that provide us with temporary WP Dashboard access and link to your site to check problems in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:08

    Hello,

    To enable 8theme options for the menu go to Theme Options > General > enable Menu settings http://prntscr.com/swrshy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:07

    Hello,

    Thank you for using our theme!

    This is breadcrumbs option. Go to Theme Options > Breadcrumbs > Choose disable http://prntscr.com/swuhrh .

    Regards

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Viewing 30 posts - 16,561 through 16,590 (of 30,337 total)
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