Hi there, tell me please how to contact the author of the XStore | Responsive Multi-Purpose WooCommerce WordPress Theme and whether a refund is possible?
I bought the topic a week ago and still want to abandon it XStore
Here you can check how to submit refund request https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
But read refund policy before this https://themeforest.net/page/customer_refund_policy and make sure that you have refundable reason.
Could you, please, tell us why do you want to get a refund? Maybe we’ll be able to help you to avoid it.
as it turned out, my knowledge is not enough to work with this theme.
if I understand correctly that your resource does not imply a return my money?
When you can expect for the refund:
-Item is “not as described” or the item doesn’t work the way it should.
-Item has a security vulnerability
-Item support is promised but not provided
-Item support extension not used
-Items that have not been downloaded
Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below:
-You don’t want it after you’ve downloaded it
-The item did not meet your expectations or you feel the item is of low quality
-You simply change your mind
-You bought an item by mistake
-You do not have sufficient expertise to use the item
-You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
-You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).
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