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Page Variant on Shop Page has dissappeared since upgrade

This topic has 11 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

longislanddarts

Participant

June 7, 2020 at 06:48

Hello:

Please note that since I updated the theme.

When you go to the shop page the show “number of products” that was on the top right of the shop page has disappeared.

Please advise.

Thanks
LT

Please help

Please, contact administrator
for this information.

#240132 Copied Theme version: 6.3.5 WooCommerce version: 4.2

10 Answers

Rose Tyler

Support staff

June 7, 2020 at 09:31

Hello,

Try to disable all third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check then.

Regards

#240141 Copied

longislanddarts

Participant

June 7, 2020 at 17:17

I tried deactivating all of the plugins that were not included with your theme, and the same issue, is there a way I can go back to the older version of your theme? I think it may be your theme.

#240163 Copied

Olga Barlow

Support staff

June 8, 2020 at 12:54

Hello,

Provide us with FTP access to your site, please, to check the issue in more detail.

Regards

#240204 Copied

longislanddarts

Participant

June 8, 2020 at 17:32

Let me know what you find.

Regards
LT

Please contact administrator
for this information.

#240230 Copied

longislanddarts

Participant

June 9, 2020 at 17:15

Any news? Has anyone looked into my concern?

#240293 Copied

Olga Barlow

Support staff

June 9, 2020 at 23:40

Hello,

Thank you for the access. We have a lot of requests after the weekend, so our developers will be able to check the issue tomorrow only. Take my apologies for this delay.
I’ll inform you once they find the reason of the problem.

Regards

#240333 Copied

longislanddarts

Participant

June 10, 2020 at 05:14

Thank you, please keep me informed.

#240348 Copied

Olga Barlow

Support staff

June 10, 2020 at 09:41

Hello,

Fixed. Check now, please.

Regards

#240362 Copied

longislanddarts

Participant

June 10, 2020 at 17:11

It works, Great.

Thanks
LT

#240393 Copied

Olga Barlow

Support staff

June 10, 2020 at 17:23

Hello,

Glad to hear that. You are welcome.

Regards

#240396 Copied
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