Forum Replies Created

Viewing 30 posts - 16,411 through 16,440 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 09:00

    Hello,

    Fixed. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:48

    Hello,

    Go to Loco Translate > Plugins > YITH Wishlist plugin > create a translation for your language and translate the mentioned strings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:37

    Hello,

    Yes, everything is correct. As a rule update of the site takes 1 hour + a few hours of the test from your site and improvements in case you did not make a lot of changes in the child theme. If you made a lot of changes there then it will take more time and maybe some assistance from your side, depending on changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:34

    Hello,

    Do you mean that product variations stopped working on the shop page or on the single product page? Because I can see the variations on the single product page, for example http://prntscr.com/t12iil https://makobaby.com.br/produtos/1337/cueiro-parapipi-50×80-cm-c-3-un-liso/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:29

    Hello,

    XStore is compatible with the different cache plugins (WPKraken, W3 total cache, WP Super cache, WP Fastest cache, SG optimizer and many other). There should not be a compatibility issues. But if you use cache plugin we don’t recommend you to enable Lazy loading option for the images in the cache plugin settings because our theme comes bundled with the images lazy loading. Or disable lazy loading in theme options if you want to use the cache plugin lazy loading option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:25

    Hello,

    Go to Static Blocks > edit Banner on Shop page block according to your needs or remove it from Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Content > clear the content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:22

    Hello,

    Could you, please, provide us with screenshots of the strings that are missing?
    We’ll guide you where to translate them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:21

    Hello,

    There is no such option but we could help you with custom CSS.
    Provide us with link to your shop page with products and we’ll send you custom CSS to use.
    Do you want a border around whole the product card or image only?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:17

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:17

    Hello,

    Contact your hosting provider to fix this. Theme support is able to help only in case error appears in theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:14

    Hello,

    1) Go to Elementor > Settings > Check the Static blocks
    2) After that go to Static Block > edit it using Elementor and change the image.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:12

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 23:55

    Hello,

    Let’s sort out. You installed XStore child theme and made changes there. Your changes caused fatal errors http://prntscr.com/t0fdro . If you switch to XSore parent theme you also should not have any issue.
    Do you want to tell us that you have the mentioned problem even with the parent theme? Did you try to switch to XStore parent theme and test checkout?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 23:50

    Hello,

    Thank you. FTP is ok, but what about WP Dashboard password? It seems you missed that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 23:48

    Hello,

    In this case, split the image and texts over it and use it as separate elements. If you can’t then don’t use background-size cover because your image will be always cut off depending on the device width you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 23:45

    Hello,

    1) Go to WooCommerce > Status > Tools tab > press Create pages button to create default WooCommerce pages like cart, checkout and my account.
    2) Go to WooCommerce > Settings > Account > enable Allow customers to create an account on the “My account” page
    3) If you want the off-canvas type of the account go to Theme Options > Header builder > edit account element and enable Off-Canvas type http://prntscr.com/t11wdj
    4) If you want to create multi-vendor site you need to use the additional plugin for these purposes. Our theme supports Dokan, WC Marketplace, WCFM Marketplace, WooCommerce Product vendors and other.
    5) Organic cosmetics demo uses multiple headers, it means that home page uses different header (with the overlap options) than all the other pages. To change the logo for the home page edit multiple headers http://prntscr.com/t11vg6 > edit the home page header and edit the logo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 23:36

    Hello,

    1) Make sure that you are using the latest version of theme 6.3.5 and XStore core plugin 2.3.5.
    2) Try to remove all the items, save the options and reload them. After that try to re-add the items and links.
    3) If you still have the mentioned issue after these steps then provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 23:32

    Hello,

    Nope, we did not study that plugin. If you use third-party plugin it would be better to contact plugin author to find out why it generates the errors. Theme author is able to help you with theme settings only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 23:29

    Hello,

    These pages are special WooCommerce pages, you can’t edit them like the simple page https://docs.woocommerce.com/document/woocommerce-pages/

    There are some plugins that could help you to change for example checkout page https://wordpress.org/plugins/woocommerce-checkout-manager/ to reorder fields, rename etc. Or submit additional customization request to customization team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 22:33

    Hello,

    Try the below code

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
    	margin-left: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 22:25

    Hello,

    Thank you for using our theme!

    1) Go to String Translator and scroll down to Translate texts in admin screens link http://prntscr.com/t10qs4
    2) Find theme_mods_xstore-child (if you use child theme) or theme_mods_xstore (if you use parent theme) and open it http://prntscr.com/t10s00
    3) Find the necessary translations http://prntscr.com/t10sj2
    4) To translate this text http://prntscr.com/t10tmo use string translator http://prntscr.com/t10u7i

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 22:16

    Hello,

    Add the below code to Theme Options > Custom CSS to increase the font-size, change the color and font-weight

    .content-product .price {
        font-size: 1.5rem;
        color: #000;
        font-weight: bold;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 22:10

    P. S. Cool site, by the way! Good job.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 22:08

    Hello,

    Add the below code to fix the issue

    #etheme-popup {
        margin: 0 auto;    
        padding: 30px;
        max-width: 100% !important;
        position: relative;
    }
    #etheme-popup-holder {
        margin: 0 auto;
        position: fixed;
        top: 50%;
        left: 50%;
        transform: translate(-50%, -50%);
        overflow: hidden;
    }

    We’ll fix the issue in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 21:57

    Hello,

    I see the js errors in console http://prntscr.com/t10byg
    In addition, there were errors from the Massive Addons plugin http://prntscr.com/t10ev8 . I have disabled/enabled it and that error disappeared. Not sure if it was related to other errors that you have or not but it would be better for you to fix them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 21:44

    Hello,

    1) We need to check the backend settings to find out the reason of your issue but credentials you provided are incorrect https://gyazo.com/d845064dc4e5165ff710c485170eec81
    Please, check and provide the working one.

    2) Yes, you can use the Newsletter element. Rename it to Email us and choose to open by click only. You’ll be able to show the custom HTML inside the popup or any Static Block.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 21:40

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 21:40

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 19:40

    Hello,

    1) Go to Products > Categories > edit the category > add the product description http://prntscr.com/t0edvg
    2) Go to Theme Options > WooCommerce > Shop > Shop page layout > Shop page banner position > Above the shop content http://prntscr.com/t0edh2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2020 at 19:02

    Hello,

    1) Check the Sticky add to cart button now (clear browser cache before this)
    2) Edit the row paddings to reduce the space before and after the button http://prntscr.com/t0x3ck
    3) Check the Bestsellers button now
    4) If you don’t want full-width slider then choose layout Auto http://prntscr.com/t0xfs2 and edit grid size according to your needs. Morea bout slider settings you can find in the slider docs https://www.themepunch.com/slider-revolution/module-layout/

    Regards

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Viewing 30 posts - 16,411 through 16,440 (of 30,391 total)
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