Forum Replies Created

Viewing 30 posts - 16,381 through 16,410 (of 30,337 total)
1 2 3 … 546 547 548 … 1,010 1,011 1,012
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 16:01

    Hello,

    We have made fixes of the PHP and CSS files. Problem was related to preventing false clicks while the user just clicks on the filter button (before this action opened the filter and after that opened the product that was over the filter). But it seems that the fix of that issue caused the problem with click after the price filtering. So, we improved the code to avoid it.
    Fix of this issue will be included in 6.3.6 theme update.

    Regards

    #241298 Copied In reply to: Can't click on any products after filter
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 15:56

    Hello,

    We have found a temporary solution. It removed the freezing but did not solve the main reason of the problem. You can continue your work but, please, don’t change access to your accounts. We’ll continue working of fix of the core problem and I’ll inform you once we find a good-working solution.

    Regards

    #241297 Copied In reply to: Elementor is freezing
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 10:31

    Hello,

    Do you have any server cache or CDN? Because it looks like some kind of server or CDN cache. If you are logged in everything works fine (as a rule cache is disabled for the logged in users) but once you try incognito – nothing works and errors from the old files.

    Regards

    #241245 Copied In reply to: Website broken after core plugin and theme updates
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 09:33

    Hello,

    Add the below code

    @media only screen and (max-width: 992px) {
        .mob-full-width-children>* {
              width:auto
       }
}

    Regards

    #241232 Copied In reply to: Space appears on mobile product page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 09:29

    Hello,

    You are welcome.
    We have uploaded the Open Sans bold font used for the menu to custom fonts (XStore > Custom fonts) to load it from your server, not from the google server. Because loading font from google server caused millisecond delay and the mentioned issue with switching from default font to Open Sans.

    Regards

    #241231 Copied In reply to: Menu text flashes during page load on Safari browser
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 09:25

    Hello,

    Fixed. Check, please.

    Regards

    #241230 Copied In reply to: Can't click on any products after filter
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 22:03

    Hello,

    As I can see theme is installed. Required plugins were missing (Redux and Legenda core), so I have installed them. What demo version did you plan to install? And tell me when did you get that error?

    Regards

    #241178 Copied In reply to: Installation Error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 21:55

    Hello,

    Add the following code to move it to bottom of the image 

    .content-product .stock, .content-product .available-on-backorder {
    bottom: 0;
    top: unset;
}

    Or this one to top

    .content-product .stock, .content-product .available-on-backorder {
    top: 0;
    transform: translate(-50%, 0);
}

    Regards

    #241176 Copied In reply to: Out of Stock Banner
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 21:49

    Hello,

    I can’t check your site because of the maintenance mode. Could you, please, provide us with temporary WP Dashboard access to check the issue and help you?

    Regards

    #241175 Copied In reply to: mobile panel custom link does not work
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 21:46

    Hello,

    There were a lot of JS errors in the console and report about missing file from the core plugin. So I have removed the plugin and just installed it again. And everything works fine after that. Check, please.

    Regards

    #241174 Copied In reply to: Website broken after core plugin and theme updates
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 21:38

    Hello,

    You are welcome.
    1) We have removed logo from the connection block because connection block useful if you want to add 2 or more elements and make space between them within columns width If there is only one element inside then there is no need to use the connection.
    2) We have added side paddings for the top header the same as you used for the main one http://prntscr.com/t1o82q
    Check now.

    Regards

    #241173 Copied In reply to: Top Header Issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 21:24

    Hello,

    I have passed your issue to our developers. They will be able to check the problem tomorrow. Sorry for the delay. I’ll inform you once they fix the problem.

    Regards

    #241172 Copied In reply to: Can't click on any products after filter
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 21:17

    Hello,

    Check now, please.

    Regards

    #241171 Copied In reply to: Menu text flashes during page load on Safari browser
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 20:35

    Hello,

    I suppose it’s possible to implement by additional customization because there is no such option by default. By default, you can just add the crosses products for every product to show it on the cart page https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-2
    If you want to tick box and want to get a quote for the additional customization you can submit request here because our basic support does not cover additional customization, unfortunately.

    Regards

    #241170 Copied In reply to: Purchase with purchase option at cart
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 20:29

    Hello,

    In this case, split the image and texts over it and use it as a few separate elements.
    Upload main image with girls to row background and add the other images as images elements to your row content. Try something like this if you don’t want to use Rev slider. Anyway, the slider has the optimization settings and lazy loading options, so you can optimize its performance to speed up.

    Regards

    #241169 Copied In reply to: Background pic/slider "go under" Header Vertical
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 20:18

    Hello,

    Sorry for the delay in answering.

    If you check the error it’s completely related to WooCommerce files. Our support is able to help in case error appears in xstore theme files. If you have errors related to default WooCommerce files contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

    Regards

    #241168 Copied In reply to: Woocommerce Error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 20:01

    Hello,

    You are welcome.
    We just had some custom CSS for that demo. We have added that custom to your child theme style.css

    Regards

    #241167 Copied In reply to: Problem of Responsive Footer on tablet mode and mobile mode
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 20:00

    Hello,

    I checked your product and size looks like a button http://prntscr.com/t1mko2 So, provide URL to the product that has the issue and also screenshot for a better understanding of your problem. We do want to help you but if we don’t see and don’t understand the problem we can do nothing.

    Regards

    #241166 Copied In reply to: Instagram feed not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 19:42

    Hello,

    Take my apologies for the delay in answering.
    I suppose a problem caused by additional slashes in the shortcode http://prntscr.com/t1m7p3
    Check now.

    Regards

    #241165 Copied In reply to: content display issues after adding & removing multiple product page templates
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 19:32

    Hello,

    1) Plugin styles have opacity for the disabled button http://prntscr.com/t1lsxk to inform the user that he can’t click the button. If you want to make it the same color as the our disabled button add the below code

    .add-request-quote-button.disabled {
    opacity: .7 !important;
}

    2) There is a scroll in that area. I have already sent you the video. Do you want to show tabs title in this way http://prntscr.com/t1m2h6 ? Then use below code
    .wc-tabs.tabs {flex-wrap: wrap;}

    3) There is no space to show the second button there.

    Regards

    #241164 Copied In reply to: Another Single Product page help
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 19:03

    Hello,

    You are welcome!
    Ok, thank you. Let’s continue conversation another topic.

    Regards

    #241160 Copied In reply to: Shortcode from Plugin to add on Single Product Page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 19:03

    Hello,

    I have checked your tabs and don’t see the issue with the horizontal scroll of tabs titles https://gyazo.com/6e0746f73b648c1388115bc5d94b6cc8 Could you explain in more details?

    This option https://prnt.sc/t01ii1 enables the scroll for the content of the tabs http://prntscr.com/t1lloz , not for the titles.

    Regards

    #241159 Copied In reply to: Single Page Builder
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 18:52

    Hello,

    Take my apologies for the delay in answering.

    1) Choose the cache plugin (W3 Total cache or WP Rocket or any other you like) and use the minify option for the HTML, CSS, JS files. Check the speed results. Try to combine files and check if this speeds up the site in your case. You can always find suggestions about cache plugin settings in the plugin documentation.

    2) What is the main page builder on your site: WPBakery or Elementor? Choose one of them and disable another one because every additional plugin slows down the site. So, keep enabled only those plugins that you really use!

    3) To find out why our theme calls the FA styles when you disabled the option we need WP Dashboard and FTP access to your site.

    Regards

    #241158 Copied In reply to: GtMetrix Defer parsing of JS is all Xstore items + other questions as well
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 15:30

    Hello,

    But in this case you get a lot of empty space below the item that has less text than another higher slide.

    Regards

    #241140 Copied In reply to: Blog Carousel on mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 15:24

    Hello,

    We can’t check your site using real device because we get error http://prntscr.com/t1g9y4 We are located in Europe and it looks that you don’t allow access to your site for Europe.
    If we use VPN and Chorome emulation we don’t see the issue https://gyazo.com/474ad0237f554740f44fbfa158908318

    Could you, please, send us a video of your problem with the mobile menu?

    Regards

    #241138 Copied In reply to: Menu Button not Working – Search Not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 11:12

    Hello,

    Ok, great.
    You are welcome.

    Regards

    #241107 Copied In reply to: Variable Product problem on google chrome et tablets
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 09:00

    Hello,

    Fixed. Check, please.

    Regards

    #241094 Copied In reply to: Vendor Reviews page broken
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:48

    Hello,

    Go to Loco Translate > Plugins > YITH Wishlist plugin > create a translation for your language and translate the mentioned strings.

    Regards

    #241058 Copied In reply to: Arabic translation problems!
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:37

    Hello,

    Yes, everything is correct. As a rule update of the site takes 1 hour + a few hours of the test from your site and improvements in case you did not make a lot of changes in the child theme. If you made a lot of changes there then it will take more time and maybe some assistance from your side, depending on changes.

    Regards

    #241057 Copied In reply to: General Question Re XSTORE version upgrade from 4.28.1 to 6.3.x
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2020 at 00:34

    Hello,

    Do you mean that product variations stopped working on the shop page or on the single product page? Because I can see the variations on the single product page, for example http://prntscr.com/t12iil https://makobaby.com.br/produtos/1337/cueiro-parapipi-50×80-cm-c-3-un-liso/

    Regards

    #241056 Copied In reply to: Problems with woocommerce store pages layout
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    Viewing 16,410 results - 16,381 through 16,410 (of 30,337 total)
Viewing 30 posts - 16,381 through 16,410 (of 30,337 total)
1 2 3 … 546 547 548 … 1,010 1,011 1,012

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