Forum Replies Created

Viewing 30 posts - 16,351 through 16,380 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2020 at 16:02

    Hello,

    If we use Pingdom to test your site we get much better results https://tools.pingdom.com/#5cbafcddd5400000
    Even if we use the built-in browser test tools https://prnt.sc/t6cxax

    Unfortunately, we don’t have any other solutions for you because individual site optimization is outside the scope of our support and we don’t have advanced site optimization experts in our support team. If you need help with the individual site optimization you may contact our partners who specialized in this – WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2020 at 16:00

    Hello,

    Take my apologies for the delay in answering.
    If we use Pingdom to test your site we get much better results https://tools.pingdom.com/#5cbafcddd5400000
    Even if we use the built-in browser test tools https://prnt.sc/t6cxax

    Unfortunately, we don’t have any other solutions for you because individual site optimization is outside the scope of our support and we don’t have advanced site optimization experts in our support team. If you need help with the individual site optimization you may contact our partners who specialized in this – WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2020 at 15:33

    Hello,

    I have updated your site. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2020 at 13:23

    Hello,

    We have checked your site and don’t see the mentioned issue while editing the header https://gyazo.com/5dbe0a0f153999995190f4d340e17398 and when check this without editor https://gyazo.com/0fdb7b55dda1a045b2ae2594a6092bff

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 23, 2020 at 12:13

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 23, 2020 at 11:07

    Hello,

    Use this one: web.8theme

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 23, 2020 at 08:01

    Hello,

    Are you showing the Instagram feeds by hashtag or username?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 23, 2020 at 07:55

    Hello,

    Sorry for the late reply.

    Could you, please, provide us with temporary credentials to your FB settings and to your WP Dashboard and FTP? We’ll check why it doesn’t work for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 23, 2020 at 07:51

    Hello,

    Read here how to set up the FB login https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/
    If you want to remove the FB button then go to Theme Options > FaceBook Login and clear the inputs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 23, 2020 at 07:46

    Hello,

    Unfortunately, product widget do not have add to cart button by default. You can display Upsell products below the Related products as a slider instead of the widget in the sidebar, then add to cart option could be there.

    If you want to have add to cart button for the widget it could be done by the additional customization only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 23, 2020 at 07:40

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 23, 2020 at 07:40

    Hello,

    You are welcome. Glad to hear good news. We wish you good sales!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2020 at 23:13

    Hello,

    The problem with the size guide title for the different templates is fixed. Check now. Sorry for this delay.
    To translate the single product layout and create 2 the same templates: one for the NL language http://prntscr.com/t3ij3r and another one (the same layout but translated) for the FR language.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2020 at 13:09

    Hello,

    I have installed the basic demo content without any issues. Also, if you decide to import any other version you can do this from theme options http://prntscr.com/t3a1zc

    If you don’t need the pages from the previous theme you can just remove them and leave only Legenda demo pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2020 at 13:02

    Hello,

    Thank you for your cooperation. Unfortunately, WP Dashboard and FTP access are incorrect https://gyazo.com/613a2c5b43c61b6149046905df05b035 http://prntscr.com/t3a0ra

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2020 at 09:25

    Hello,

    Could you, please, check the access before provide them?
    WP Dashboard error http://prntscr.com/t37grr
    FTP error http://prntscr.com/t37hl4
    We are waiting for the correct credentials to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 19, 2020 at 23:55

    Hello,

    We have added custom code to remove the default padding http://prntscr.com/t31bo6
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 19, 2020 at 23:53

    Hello,

    Great. You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 19, 2020 at 23:50

    Hello,

    Take my apologies for the late reply. We have created the mentioned element (Product tabs) and need a few days to test it. I think we’ll be able to upload to you the dev copy of these tabs on Monday-Tuesday after some test if we don’t find any critical issues.

    Provide us with WP Dashboard and FTP access to your site to upload the updated archive.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 19, 2020 at 23:45

    Hello,

    Our theme does not have such options. I think you need to post your question on the WooCommerce support forum because synchronization of the products between two sites is related to WooCommerce more than to theme https://wordpress.org/support/plugin/woocommerce/
    Probably you will need to use their API.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 19, 2020 at 23:40

    Hello,

    1) Provide us with link to page where you use the revolution slider. On the home page I see the slider element but it’s not the revolution slider. And problem with this element was caused by EWWW Image Optimizer plugin. Once I disabled the plugin images work.

    2) Provide us with link where you used shop sidebar. I have checked your shop page but found that you disabled the sidebar there and also added the home page content before the products (not sure why).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 19, 2020 at 23:16

    Hello,

    Did you test the sites speed on the same server with the same plugins installed?
    Do you have links of these sites? Could you provide us with access to them to check? Because we don’t get such results while testing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 19:17

    P.S. If you have more questions that are not related to topic subject please, create the new one to avoid misunderstanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 19:16

    Hello,

    Go to WooCommerce > Settings > Payments > edit the Paypal method settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 19:13

    Hello,

    Ok. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 18:59

    Hello,

    Ok, sure. We’ll be waiting for your details.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 18:58

    Hello,

    I just edited your attribute and re-saved the type of swatches and everything works fine after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 18:28

    Hello,

    Update with this version import will be done not earlier than after the next 2-3 weeks, unfortunately. Some new elements are required for that version and we are working on the development of these elements.

    To enable the mobile panel go to Theme Options > Mobile panel > On and add the necessary element to show there http://prntscr.com/t27ph4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 18:08

    Hello,

    Your hosting provider has the server cache http://prntscr.com/t278la
    Please, contact your hosting support and ask them about this. You had the issue with those files because these files are out of date files from version lower than 2.3 of the core plugin, the latest version of plugin is 2.3.5, so as you understand it was changed 6 versions ago. Only cache could cause calling such out of date files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2020 at 17:57

    Hello,

    Take my apologies for the late reply. Unfortunately, I don’t have good news. To be sure that moving jQuery to footer doesn’t cause any problems requires a lot of recording and we did not find quick solution for this.

    XStore has a better background for this and probably developers will be able to add option to move scripts to the footer for the XStore theme. But Legenda – not sure.

    Regards

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Viewing 30 posts - 16,351 through 16,380 (of 30,337 total)
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