Hello,

It looks that one of the third-party plugins that you use causes an error with the DB http://prntscr.com/t8chf2 and site is down http://prntscr.com/t8ci4c every time we try to go to any backend link. So, I have disabled the mentioned plugin. Contact plugin author and solve the problem. By the way, we would recommend you to check the list of plugins that you keep enabled and disabled those plugins that you don’t really use. Don’t keep plugin enabled just in case because every additional plugin slows down the site.
1) The green background appears because of custom http://prntscr.com/t8cqgq I have removed classes that caused issue for the add to cart button. Check now.

2) Read this post https://www.guypo.com/introducing-lqip-low-quality-image-placeholders#:~:text=On%20one%20hand%2C%20images%20account,byte%2Dwise)%20as%20possible.

Regards

Hello,

I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

Hello,

Take our apologies if you faced any inconvenience using our theme.

1) First of all, we do not recommend installing one version over the other one because it caused duplication of course and could be the reason of the other issues. That’s why we clearly ask users to run import on fresh installation and inform that previously imported content won’t be removed but you’ll get new content in addition http://prntscr.com/t7xj5f

2) We’ll check the issue with the multiple headers import for the mentioned version and fix it.
Anyway, if you did not get the second header for the home page it’s easy to create it following the video tutorial https://youtu.be/BpeXfzNwkOc or just contact us. There is no need to spend time importing content over and over again.
a) Just create multiple header for the home page only http://prntscr.com/t7xkam
b) Enable header overlap option for the newly created header https://gyazo.com/3169f3ce2626d4c7cf6bd5c3b8cc5705
c) Make sure that you set the home page header background to transparent https://gyazo.com/645b1ff0ad8e63d40a7c38f2ed462790
That’s all.

3) Yes, that’s why we don’t recommend import version over the existing content. Clear the installation using special plugin https://wordpress.org/plugins/wordpress-database-reset/

4) Choose the editor you want to use before the import. Don’t mix editors because they may conflict and does not depend on theme but on editors.

5) It displays changes if there are no any errors in the console. If this does not work for you then maybe you have some errors. Provide us with temporary WP Dashboard access to check.

6) If you created multiple headers make sure that you edit the correct header. Sometimes happens that users edit the home page header but check the other pages and don’t see their changes or edit header for other changes and don’t see them on the home page header. Can’t tell you for sure if I don’t see your Dashboard.

7) I need to check the backend to tell why you get this warning.

8) You need to choose the products to show in that slider http://prntscr.com/t7xz6m It seems that you did not have any products there to show.

Regards

Hello,

Update server limits according to theme requirements http://prntscr.com/t73yu2 especially PHP version.

Regards

Hello,

Our parent theme always had the framework folder with the woo.php inside. So, if you faced a problem after the update then probably you changed something in the child theme that caused the fatal error. We don’t recommend to overwrite woo.php file in the child theme. If you want to change any function from that file then copy just a function to the child theme functions.php, don’t copy whole the woo.php file to child theme.

We need FTP to find out if you still have the issue.

Regards

Hello,

Go to Theme Options > WooCommerce > Single product > Tabs > enable tabs to show the full description because WooCommerce displays full description in the product tabs.

Also, follow the docs to set correct settings for the WIshlist https://www.8theme.com/documentation/xstore/plugins/wishlist/ and remove double heart icon.

Regards

Hello,

1) Provide us with link to page where you want to add that line.

2) In this case q-ty and add to cart button won’t be aligned. If you take a closer look at your products you’ll see that they have different title lengths.

Regards

Hello,

If the password is incorrect then we would get an authentication error. But this error http://prntscr.com/t72k53 appears if we can’t even connect to your server to proceed to the next step – authentication. As a rule, this happens if the host is incorrect or if the server has limits for the connections from other countries.
So, make a double-check from your side and try to connect to FTP using credentials you provided.

Regards

Hello,

Give also permissions for Ukraine because some of our support team are located there at this moment and don’t have access to Dashboard
https://gyazo.com/8ddf203415a0c2b6bbec53087ed0dc14
Also, provide us with FTP host, FTP username, FTP password , because the link you provided redirects to cPanel. But we don’t need cPanel, only FTP access to your WP installation.

Regards

Hello,

1) you can manage position of the arrows at the Revolution slider settings http://prntscr.com/t72a0n Unfortunately it does not have a special option to change position for the mobile devices only. So, choose the position that will be suitable for both desktop and mobile.

2) Set Wishlist plugin options for the icon according to documentation https://www.8theme.com/documentation/xstore/plugins/wishlist/

Regards

Hello,

Edit the child theme style.css and reduce the margins according to your needs for the single product and for the shop grid http://prntscr.com/t72658

Regards

Glad to hear that you sorted out!

Regards

Hello,

Your issue is related to PHP Memory limit http://prntscr.com/t71xpq Increase the memory limit and also disable third-party plugins that do not come bundled with our theme that use a lot of your PHP memory.

Regards

Hello,

If you want to translate site to another language it’s assumed that you already choose your language in Settings > General. After that you create translations for the WP, installed plugins, active theme. Use Sync option http://prntscr.com/t7191c to update translations after the WP, plugin or theme update.

Regards

Hello,

Go to Theme Options > WooCommerce > Shop > Shop page layout > remove static block shortcode from the Shop Page Banner Content area.

Regards