Forum Replies Created

Viewing 30 posts - 16,171 through 16,200 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 1, 2020 at 12:05

    Hello,

    We have released the new update. Please, update your theme and XStore core plugin to the latest versions and check if it fixes your issue with the drop-down.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 1, 2020 at 11:49

    Hello,

    Instagram disabled its Legacy API and switched to another APIs for business and non-business users. So, to use the new API and display Instagram images you need to update theme. We can help you with this if you want to avoid problems. It will take just a few mins. Tell me on what site do you want to update theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 1, 2020 at 08:09

    Hello,

    We have added the following code to child theme https://prnt.sc/t9597p Please, don’t remove it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:59

    Hello,

    Cart popup appears if you add product to cart using Ajax ad to cart. Our theme and WooCommerce has Ajax add to cart only for simple products, link that you provided is the variable product. Adding to cart of the variable product uses the default POST method and just reloads the page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:56

    Hello,

    It seems that some glitch happened during import of the home page. We have re-imported it. Check now. Also, we have updated the Quform plugin. But do you plan to use all the plugins that you installed? We don’t recommend installation and activation plugins just in case. Keep activated only those plugins that you really plan to use, for example if you don’t plan to sell from Amazon then there is no need to keep activated WooZone plugin, if you don’t plan to create subscription products then disable Subscriptio plugin etc. Every additional plugin slows down the site because calls additional CSS and JS, that’s why be attentive what plugins you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:37

    Hello,

    Go to Pages > edit your page > scroll down to 8theme Layout Options section > Sidebar position > Without http://prntscr.com/t9fu9z
    Or if you don’t need it for all the pages of your site then disable it globally in Theme Options > Blog > Blog layout > sidebar position > without.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:32

    Hello,

    Please, test if you have the mentioned issue with the default WooCommerce theme – Storefront. Go to Appearance > Themes > install and activate Storefront theme and check the tax calculation. Keep in mind that you may need to re-add widgets to appropriate widget areas after switching back to XStore theme.

    Let me know about your test results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:27

    Hello,

    These fields are default WooCommerce plugin fields to calculate shipping, not our theme option. There is no option to edit them as we know. But you may ask WooCommerce support to be sure https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:26

    Hello,

    Did you use RAW HTML to add your code?
    Can’t tell you why your styles do not work if I don’t see styles itself in combination with the theme, WPBakery and other CSS that you have on your site. So, provide us with link to page where you use that custom code and screenshot how it should be.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:23

    Hello,
    I can’t check your site because of the protection.

    You can do this using below custom code (Theme Options > Custom CSS)

    .site-header {
        background: url(add_link_to_your_image);
        background-repeat: no-repeat;
        background-position: center;
        }

    And don’t forget to set the bg color transparent for all header areas http://prntscr.com/t9fnoz

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:17

    Hello,

    Then replace the previous code by the code below

    .brands-list .et-isotope-item .title {
        font-family: Muli;
        padding: .86em 0;
        font-size: 1rem;
        text-transform: uppercase;
        line-height: normal;
    }
    .brands-list .et-isotope-item .work-item {
        padding-bottom: 0;
    }
    .categories-menu-element .cat-item a {
        border-bottom: none;
    }
    .categories-menu-element.product-categories {
        padding: 0 15px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:13

    Hello,

    Make sure that:
    1) XStore core plugin is installed and activated
    2) That your server meets the theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Provide us with WP Dashboard access if the server meets the theme requirements but you still have the mentioned problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:10

    Hello,

    Take my apologies for the delay in answering. We need also FTP access to check the issue in more detail.

    Meanwhile, you can use the backend editor http://prntscr.com/t9fhuu to change the content of your page till we fix the problem with the Frontend editor.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 23:01

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 22:57

    Hello,

    Unfortunately, we don’t have such options. Only the same way as it shown on our demo https://xstore.8theme.com/product/american-vintage/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 22:55

    Hello,

    Here you can check the demos:
    https://xstore.8theme.com/demos/2/wc-marketplace/
    https://xstore.8theme.com/demos/2/dokan/
    https://xstore.8theme.com/demos/2/wcfm-marketplace/

    We have installed the mentioned plugins WC Marketplace, Dokan, WCFM Marketplace, added vendors with products and you can check how the vendor page, single product, vendors list page looks with our theme. We created special section to present it https://gyazo.com/d86b957b3b70c1c1ba56ccd54d7cfd88

    Every of the mentioned plugins has its own features, you can read more in the plugin description, we are not developers of these plugins, we just added compatibility with them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 22:46

    Hello,


    @Adrian
    thank you for your help!


    @movileanu
    check the provided screenshot or watch the video tutorial https://youtu.be/1Nu49dskD1Q

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 22:45

    Hello,

    Use translation files to change that text at this moment http://prntscr.com/t9f2yk
    We’ll fix the problem in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 22:32

    Hello,

    Button fixed. Check, please.
    The updated theme version includes a new Instagram API http://prntscr.com/t9exwo .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 22:13

    Hello,

    As I can see you disabled the third-party plugins and variation images and gallery slider works fine, isn’t it https://gyazo.com/aba15bcde2e23031919541d90bdd19d1 ?

    And checkout page is ok http://prntscr.com/t9en71
    So, what third-party plugins do you need? Because our theme includes variation swatches https://youtu.be/LgzC4iK-j6A and portfolio module.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 22:07

    Hello,

    It’s not the search, it’s filter button. We don’t have option to change that icon, unfortunately.
    You may create feature request here https://www.8theme.com/taskboard/ and if it takes a number of likes our developers will add this in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 22:02

    Hello,

    1) The user that you created has the limited access http://prntscr.com/t9egq5 and we can’t even check the widgets.
    2) And don’t forget FTP access, please. Because if something is wrong with the code we need access to files to fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 21:59

    Hello,

    Checked your sites on Mac and don’t see issue
    1) https://gyazo.com/b3e20a202e1b1f719ec54b3437ce0d8a
    2) https://gyazo.com/bff52113d2d258011d3dcdc803a4e393

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 21:51

    Hello,

    Update theme to version 6.3.7 and XStore core plugin to version 2.3.7. After that go to XStore > Instagram API and generate new token using updated API (Instagram stopped support of the Legacy API). Then edit Instagram element/widget on your page and choose the newly added user, save changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 21:48

    Hello,

    1) If you lose translation after the update it means that translation files were placed directly to the plugin/theme directory that always removes during the update.
    a) Always do the backup of files and DB before the update.
    b) Place translation files to system directory wp-content/languages/themes – for theme translation, wp-content/languages/plugins – for plugins translations.

    2) Do you use the custom font or google font for your site? Could you, please, provide me screenshot of the problem with the font?

    3) Tell me your actions while you updating our theme and core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 21:42

    Hello,

    Unfortunately, I don’t have such information. You can take many strings from the WooCommerce translation https://translate.wordpress.org/locale/pt-br/default/wp-plugins/woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 21:39

    Hello,

    Try to disable third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Let me know about the results. If it does not help then provide us with temporary access to your WP Dashboard and FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 21:23

    Hello,

    1) Alignments of the issue of the elements was caused because of some strange file https://prnt.sc/t9dlqr that should not be in the parent theme. Don’t place to parent theme any third-party files, please.

    2) Do you want to use theme header or header created by Elementor in your templates?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 20:52

    Hello,

    Increase width of the connection block https://gyazo.com/5112080f9a99efec33db3a2db7bad254
    All the headers include 12 columns layout. You can’t increase a total number of columns. You can just add content to these columns and change elements width. Also, you can use Connection block to display a number of elements inside this block one next to another within some columns.
    Watch video tutorial how to work with the header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 30, 2020 at 20:41

    Hello,

    Do you still need help with this or the problem has been resolved?

    Regards

  • 1 2 3 539 540 541 1,012 1,013 1,014
    Viewing 16,200 results - 16,171 through 16,200 (of 30,391 total)
Viewing 30 posts - 16,171 through 16,200 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.