Unable to activate the theme - by Kay - on WordPress WooCommerce support

This topic has 16 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: Kay
    Kay
    Participant
    August 12, 2020 at 10:47

    I am trying to activate my theme for the 1st time but the submit button doesn’t work on the theme activation page. I have added my purchase key and agreed to the terms and conditions however the “register theme” button remains inactive and cannot be submitted.

    If I inspect the button there are no errors so somewhere there seems to be some validation that isn’t working properly

    Please, contact administrator
    for this information.
    15 Answers
    Avatar: Kay
    Kay
    Participant
    August 12, 2020 at 11:34

    Details provided in private area

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2020 at 13:14

    Hello,

    Can’t log in to your site because of protection http://prntscr.com/tycorb
    So, go to Dashboard > Updates > click “Check again” button to get new versions of theme and plugin. Update theme to version 6.3.9.1 and XStore core plugin to version 2.3.9.1.
    Clear cache.

    Regards

    Avatar: Kay
    Kay
    Participant
    August 12, 2020 at 13:29

    Good day

    We have done as you have asked and we have updated the core but there is no new theme update. Is there not a place where we can download it from?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2020 at 13:34

    Hello,

    From the Downloads page https://www.8theme.com/downloads

    Regards

    Avatar: Kay
    Kay
    Participant
    August 12, 2020 at 13:52

    I have updated it now to the latest versions but now I have a critical error on the website and cannot get into wp-admin whatsoever. This is getting ridiculous now

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2020 at 13:54

    Hello,

    Provide us with FTP access to your site.
    It looks you made something wrong or did not copy all the necessary files/

    Regards

    Avatar: Kay
    Kay
    Participant
    August 12, 2020 at 13:55

    IP address required for whitelisting to access the server

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2020 at 13:59

    Hello,

    IP of the expert who will work on your issue is 176.98.70.175

    Regards

    Avatar: Kay
    Kay
    Participant
    August 12, 2020 at 14:01

    Thanks. Will revert with details shortly

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2020 at 14:03

    Ok.

    Regards

    Avatar: Kay
    Kay
    Participant
    August 12, 2020 at 15:30

    We have fixed the wordpress critical error and re-installed your theme. however the plugins folder is missing in the latest version.

    If you need to access the site your IP has been whitelisted now

    Avatar: Kay
    Kay
    Participant
    August 12, 2020 at 15:35

    Also it just hangs while importing demo content. This is incredibly frustrating and I am close to asking for a refund instead

    Avatar: Kay
    Kay
    Participant
    August 12, 2020 at 15:46

    Now that we’ve managed to install the theme we receive the following error when we try to update the main theme file

    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Avatar: Kay
    Kay
    Participant
    August 12, 2020 at 16:07

    Now we get the following error when trying to activate the core plugin

    Fatal error: Cannot redeclare etheme_http() (previously declared in /var/www/html/wordpress/wp-content/themes/xstore/framework/helpers.php:222) in /var/www/html/wordpress/wp-content/plugins/et-core-plugin/app/traits/base.php on line 37

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2020 at 17:02

    Hello,

    Try now. Sorry for the inconvenience. WP released the new update and it caused a number of problems for the themes and plugins.

    Regards

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