Forum Replies Created

Viewing 30 posts - 15,001 through 15,030 (of 30,337 total)
1 2 3 … 500 501 502 … 1,010 1,011 1,012
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2020 at 10:44

    Hello,


    @Zahin     Thank you. I have passed your issue to our developers. I’ll inform you about the results ASAP. Also, if you could contact your hosting provider and provide us with server error logs that would be great. Could you?

    @BRIANALEXA that was the other issue. Please, answer to your topic and provide us with access and server error logs.

    Regards

    #249582 Copied In reply to: Theme Plugin conflicts with Elementor
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2020 at 10:31

    Hello,

    Did you contact your server admin as mentioned in instructions? Contact your hosting provider and ask them to check the server error logs and find out why that error appears. Very often this happens when the server blocks the customizer long requests due to security reasons.
    As a rule, hosting support is able to help with this and fix the problem.

    Regards

    #249581 Copied In reply to: Internal server error when opening XStore Theme Options
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2020 at 10:28

    Hello,

    Nope, I did not change anything, just that code. Safari does not work well with transitions. It causes the flip effect very often. So, provide us with a link to page where the issue still persists.

    Regards

    #249580 Copied In reply to: Sticky Mobile Menu Causing Problems on iOS – query
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2020 at 10:21

    Hello,

    2. Add to cart, when someone adds to cart they go to The cart automaticly. Is there a way to change this?

    To redirect to cart after adding to cart go to WooCommerce > Settings > Products > check “Redirect to the cart page after successful addition”

    3. I cant add trustpilot reviews on The footer, do you know how to add it as I whant to have it on all pages.

    We don’t have such option as trustpilot reviews. So, I suppose you need to use some third-party plugin and add the shortcode to footer widget areas or to footer static block. Besides, I see that you already have reviews in footer http://prntscr.com/u6qboc If you have any issues with this contact plugin author because this is not our theme feature.

    4. Also i need to edit The product pages, do you know how to edit them?

    What exactly you want to edit? If you use the pre-created single product layout you can find all the available settings in Theme Options > WooCommerce > Single product.

    5) When do you get this error https://prnt.sc/u55aw7

    6) What problem do you have with the Ajax search?

    7) What element do you use to add the products slider? I see the Promo text element on the screenshot but this element is used in the area above the search. We don’t have any other slider element for the header builder. Do you want to add the slider like this http://prntscr.com/u6qjlr ?

    Regards

    #249579 Copied In reply to: Logo and search function
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2020 at 09:56

    Hello,

    You can submit refund request here https://themeforest.net/refund_requests/new
    Go to Appearance > Widgets > re-add the necessary widgets to the necessary widget areas.

    Regards

    #249577 Copied In reply to: Xstore Default vs Xstore Child Theme Home Page Footer/Header/Image Issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2020 at 09:54

    Hello,

    Issue with the styles is caused by using CSS Generator feature in the wrong manner (XStore > Files generator). You did not choose all the necessary elements that used on your site that’s why you got broken styles for them. Check now.

    Regards

    #249576 Copied In reply to: Update break theme and child theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2020 at 09:46

    Hello,

    1) Issue with the styles is caused by using CSS Generator feature in the wrong manner. You did not choose all the necessary elements that used on your site that’s why you got broken styles for them. Check now.

    2) Have fixed issue with the translation. It was bug of the XStore core plugin and we’ll include fix in the next update. So, check now, please.

    Regards

    #249572 Copied In reply to: Add to cart with quantity not showing – + on homepage
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2020 at 09:33

    Hello,

    Check now, please.

    Regards

    #249569 Copied In reply to: off-canvas on mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2020 at 08:43

    Hello,

    Do you use Legenda theme?

    Regards

    #249566 Copied In reply to: place tags below categories
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 19:08

    Hello,

    You have disabled the Massive Addons plugin. But you used the MA plugin elements in page content, so don’t recommend you to disable it.

    Regards

    #249516 Copied In reply to: Codes displaying with text on front end after update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 19:05

    Hello,

    Take my apologies but we can do nothing with blurry images.
    If you want we can give you a refund. Sorry.

    I see the product gallery http://prntscr.com/u6dsm0

    Regards

    #249515 Copied In reply to: Xstore Default vs Xstore Child Theme Home Page Footer/Header/Image Issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 19:02

    Hello,

    Probably you make something wrong. Watch the video tutorial https://youtu.be/xMEoi3rKoHk
    Or provide us with WP Dashboard and FTP access to your site and we’ll help you with update.

    Regards

    #249514 Copied In reply to: XStore Core 2.3.9.1 version
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:59

    Hello,

    That’s strange. Could you, please, provide us also with the FTP access to your site?
    We need to check the issue in more detail.

    Regards

    #249513 Copied In reply to: Theme Plugin conflicts with Elementor
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:55

    Hello,

    Yes, unfortunately, we don’t have drop-down option for our widget. But try to contact WooCommerce support, maybe they help you with the default widget.

    Regards

    #249512 Copied In reply to: Sidebar Widget problem after update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:53

    Hello,
    We don’t have such option for the variable products. You may try third-party plugins to add the Ajax add to cart for the variable products https://wordpress.org/plugins/woocommerce-ajax-add-to-cart-for-variable-products/ or https://wordpress.org/plugins/woo-ajax-add-to-cart/

    Regards

    #249511 Copied In reply to: How i can make AJAX Add To Cart For variable Products
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:52

    Hello,

    Read the WPML documentation https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/
    You should be able to choose in which widget area to show the switcher in WPML settings.

    If it does not help then provide us with WP Dashboard access.

    Regards

    #249510 Copied In reply to: Header Language switcher
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:49

    Hello,

    We have added fix again.

    Regards

    #249509 Copied In reply to: Downgrade Slider Revolution
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:49

    Hello,

    What pass should we use here http://prntscr.com/u6digv ?

    Regards

    #249508 Copied In reply to: Translate of Register/Login/My account
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:48

    Hello,

    You may try to edit the thank you page php file if you have PHP skills and don’t want to show that block there.

    Regards

    #249507 Copied In reply to: 'Order received' page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:46

    Hello,

    Do you want to make the middle column smaller? Use column settings http://prntscr.com/u6dbic

    Check your footer on mobile now.

    Regards

    #249505 Copied In reply to: Theme setting
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:33

    Hello,

    Move /et-core-plugin/packages/kirki/core/class-kirki-l10n.php file from test site to production to fix the issue.

    Regards

    #249504 Copied In reply to: "Shopping cart" in tooltip is not translated by Loco Translate (xstore)
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:09

    Hello,

    Use translation files to change it http://prntscr.com/u6cspq

    Regards

    #249500 Copied In reply to: How to make edits to by vendor display under product.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:03

    Hello,

    You can import the demo from XStore > Import Demos and then just replace the dummy content by your own. There is no shorter way to redesign the site.

    Regards

    #249496 Copied In reply to: How can I change design from Default to some other available in preview page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 18:01

    Hello,

    When you switching between child theme and parent theme your widgets and theme options could be different because child theme does not inherit all theme options of the parent theme and parent theme does not inherit theme options of the child theme.

    So, before switching from the correct theme (where everything is correct) you need to export theme options (Theme Options > Export/Import) and then import them after switching. Widgets should be moved to correct areas at Appearance > Widgets.

    I have removed some custom code from the child theme that could be the reason of your issue. Your images do not look blurry now http://prntscr.com/u6cmyo
    If you want to have all the images same size on the shop grid then prepare them before uploading to your media library and use the same size for all the images (for example 1000×1000). Using of the CSS styles to make all the images the same size causes blurring as you can see.

    Regards

    #249494 Copied In reply to: Xstore Default vs Xstore Child Theme Home Page Footer/Header/Image Issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 17:52

    Hello,

    Then try the code below

    .header-main-menu.et_element-top-level .menu > .current-menu-item > a:after, 
.menu-items-underline .menu>li>a:hover:after {
    border-top: 4px solid #b2f2f9;
    content: "";
    margin: 0 auto;
    position: absolute;
    left: 0;
    right: 0;
    bottom: 10px;
    width: 95%;
    z-index: -1;
}
.header-main-menu.et_element-top-level .menu > li > a {
    z-index: 1;
}
.menu-items-underline .menu>li>a:before {
    display:none;
}

    Regards

    #249492 Copied In reply to: Line under Menu behind text
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 17:34

    Hello,

    Take into account that when you switching themes widgets could be messed up that’s why after switching you need to go to Appearance > Widgets > and place them to correct areas.

    Regards

    #249487 Copied In reply to: Xstore theme – issue with product thumbnails
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 17:32

    Hello,

    What exactly is wrong? Copyrights widget?
    Sorry, moved it to the correct position. Seems it was in the incorrect area after theme switching for testing.

    Regards

    #249486 Copied In reply to: Sidebar Widget problem after update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 17:29

    Hello,

    Did you try to log in using the credentials you provided?
    1) We can’t log in to your Dashboard http://prntscr.com/u6c3ek Please, check and provide correct pass.
    2) We need FTP host, username and pass, not the cPanel access!

    Regards

    #249485 Copied In reply to: WordPress 5.5. Crashed XStore theme options
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 17:24

    Hello,

    Sorry for the delay.

    1) I removed this http://prntscr.com/u6bz56
    2) I removed this http://prntscr.com/u6bzoj

    Check the page.

    Regards

    #249484 Copied In reply to: Menu not working on About page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 26, 2020 at 17:17

    Hello,

    I see that error comes from the Code Snippets plugin http://prntscr.com/u6bt17
    Once plugin is disabled everything works.

    Regards

    #249482 Copied In reply to: WOOCOMMERCE ERROR MESSAGE
  • 1 2 3 … 500 501 502 … 1,010 1,011 1,012
    Viewing 15,030 results - 15,001 through 15,030 (of 30,337 total)
Viewing 30 posts - 15,001 through 15,030 (of 30,337 total)
1 2 3 … 500 501 502 … 1,010 1,011 1,012

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