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Olga Barlow

Participant

October 12, 2020 at 11:37

Hello,

Go to Appearance > Themes > install and activate the Storefront theme. Test your shipping after that. If you get the same result then contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Regards

#254789 Copied In reply to: Shipping issues

Olga Barlow

Participant

October 12, 2020 at 11:36

Hello,

Basic theme support does not include the customization service, unfortunately. You can submit customization request here to get help with this.

Regards

#254788 Copied In reply to: Name of the product doesn't match

Olga Barlow

Participant

October 12, 2020 at 11:34

Hello,

Go to your FB settings http://prntscr.com/uxo04t and add the following URL http://shop.ruvik.net/my-account//facebook/int_callback/
Let me know if you are able to login using FB after that.

Regards

#254787 Copied In reply to: Facebook Login API issues

Olga Barlow

Participant

October 12, 2020 at 11:31

Hello,

You did not provide link to your cPanel, so I can’t check it. The backend log does not have mentioned errors http://prntscr.com/uxnx9j

Regards

#254786 Copied In reply to: Server problem

Olga Barlow

Participant

October 12, 2020 at 11:26

Hello,

We don’t have the element for the vendors, ask the vendor plugin author if they have any shortcode to implement things you are looking for.

Regards

#254785 Copied In reply to: How to add "show all" products button to home page

Olga Barlow

Participant

October 12, 2020 at 10:29

Hello,

Incorrect http://prntscr.com/uxmiyo

Regards

#254777 Copied In reply to: Facebook login error

Olga Barlow

Participant

October 10, 2020 at 06:46

Hello,

1) Could you make screenshots or video (use Gyazo free tool) of using RAM memory when our theme is activated and when default WooCommerce theme – Storefront – is activated? We need to compare results.

2) If you use Wishlist and Compare plugins try to disable them and then test the using of the memory.

Waiting for your results.

Regards

#254629 Copied In reply to: Theme using alot of RAM memory
Olga Barlow

Participant

October 9, 2020 at 15:46
Hello,

A) Add the following custom to Theme Options > Custom CSS to increase the size of the filter label font

.price_label { font-size: 20px; }

C) Lato font that used on the side does not support your currency I suppose even if I test on the google fonts site http://prntscr.com/uw7sjv . So, go Theme Options > Typography > Contact > choose the font that supports your currency symbol.

Regards
#254602 Copied In reply to: Website Modification
Olga Barlow

Participant

October 9, 2020 at 15:42

Hello,

I checked your site from Android and don’t see any issue with the menu icon click https://gyazo.com/8fbe1bc7f2be74436035bf671ca9de2c

Also, try to change the menu type to the side instead of fullscreen in the Mobile menu settings and try after that.

Regards

#254601 Copied In reply to: Mobile navigation errors

Olga Barlow

Participant

October 9, 2020 at 15:03

You are welcome.

Regards

#254599 Copied In reply to: Menu too large on ipad

Olga Barlow

Participant

October 9, 2020 at 15:03

Hello,

Could you tell us what exactly do you want to change in that function? Maybe we’ll be able to add some filters in the core plugin. Because unfortunately, we can’t move the mentioned functions to the theme.

Regards

#254598 Copied In reply to: Problem with redeclare function – bad practices in the XStore theme

Olga Barlow

Participant

October 9, 2020 at 14:40

Hello,

Check now.

Regards

#254597 Copied In reply to: Can't connect to Template Library

Olga Barlow

Participant

October 9, 2020 at 14:32

Hello,

Test using of the RAM memory now, please.

Regards

#254596 Copied In reply to: Theme using alot of RAM memory

Olga Barlow

Participant

October 9, 2020 at 12:55

Hello,

I see. It depends on your PC/browser language. It’s not something in theme or plugin files.
Check the site on PC with the other language than English and you’ll see.

Regards

#254591 Copied In reply to: Not translating

Olga Barlow

Participant

October 9, 2020 at 12:51

Hello,

We have made changes in the content-pruct.php file. We’ll include fix in the next theme update.

Regards

#254590 Copied In reply to: Mobile Product Double Click

Olga Barlow

Participant

October 9, 2020 at 12:42

Hello,

Clear the Chrome cache, it looks that styles are missing for you. You can use https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw-

Let me know about the results after that.

Regards

#254589 Copied In reply to: Website Modification
Olga Barlow

Participant

October 9, 2020 at 12:36
Hello,

You can choose the option to crop images or not in Theme Options > WooCommerce > Product Images. If you want to avoid cropping but keep them aligned you can choose No crop in the mentioned settings and add the below code to Theme Options > Custom CSS to limit height:

.content-product .product-content-image img { max-height: 250px; width: auto; }

Regards
#254586 Copied In reply to: How can resize the product images during loading automatically?
Olga Barlow

Participant

October 9, 2020 at 12:31

Hello,

What browser do you use? What is your browser language? There is not such tooltip by default, I suppose it comes from your browser.

Regards

#254585 Copied In reply to: Not translating

Olga Barlow

Participant

October 9, 2020 at 12:24

Hello,

We have disabled the swap effect on mobile. Check the products now.

Regards

#254583 Copied In reply to: Mobile Product Double Click
Olga Barlow

Participant

October 9, 2020 at 12:21
Hello,

1) It’s because of the size of your images. Even if you use the negative margin it keeps its height and the header block takes it. I have made some changes to reduce it. Check, please.

2) Add the below code to custom CSS to fix the images in the sticky header

.sticky-on .rat-logo { max-width: 120px; margin-top: 0 !important; } .sticky-on .main-logo { max-width: 80px; margin-top: 0 !important; }

Regards
#254582 Copied In reply to: Header questions
Olga Barlow

Participant

October 9, 2020 at 11:34

Hello,

Check now, please.

Regards

#254573 Copied In reply to: Menu too large on ipad

Olga Barlow

Participant

October 9, 2020 at 11:12

Hello,

Go to Theme Options > WooCommerce > Shop > Empty cart content > translate the content.

Regards

#254571 Copied In reply to: Problem with translate theme

Olga Barlow

Participant

October 9, 2020 at 11:10

Hello,

Problem with the Infinite scroll was caused by the out of date GMAP plugin version. I have updated plugin and it works.

Regards

#254570 Copied In reply to: The infinite load doesn't seem to work

Olga Barlow

Participant

October 9, 2020 at 10:48

Hello,

You provided FTP access to empty directory http://prntscr.com/uw1878
Please, check the destination folder of the FTP user, it should go to WP installation directory.

Regards

#254568 Copied In reply to: Facebook login error

Olga Barlow

Participant

October 9, 2020 at 10:06

Hello,

Do you want to remove the border and Quick View button on hover?

Regards

#254562 Copied In reply to: image product hover

Olga Barlow

Participant

October 9, 2020 at 10:01

Hello,

Could you, please, make a video of the issue? I have added the test product, published it and it’s available from mobile http://prntscr.com/uw05j7 So, don’t understand what exactly does not work for you.

Login link fixed on mobile. Check now.

I don’t see jQuery error in the Dashboard http://prntscr.com/uw0864
Provide up to date screenshot of the jQuery error, please. You can use Lightshot screenshot free tool to share the screenshot.

Regards

#254560 Copied In reply to: Theme caching or what?

Olga Barlow

Participant

October 9, 2020 at 07:34

Hello,

We have reinstalled WooCommerce and updated WooCommerce tables. Error disappeared. Check site now.

Regards

#254549 Copied In reply to: Woocommerce fatal error

Olga Barlow

Participant

October 9, 2020 at 07:26

Hello,

The issue with the Elementor login is related to FB login but we can’t test FB login because you did not set the Valid OAuth redirect URI http://prntscr.com/uv8dvo Please, check the docs and add the Valid OAuth redirect URI https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ and reply back. Or add our user web.8theme to your FB dev account to allow us to fill the redirect.

Regards

#254548 Copied In reply to: Can't connect to Template Library

Olga Barlow

Participant

October 8, 2020 at 23:49

Hello,

WooCommerce and our theme do not have such option. Try to look for a third-party plugin for these purposes.

Regards

#254538 Copied In reply to: Featured Product

Olga Barlow

Participant

October 8, 2020 at 23:47

Hello,

You can adjust the image size using the slider settings http://prntscr.com/uvs622 Use either percentage or if you want to show the full-size use contain.

Regards

#254537 Copied In reply to: Engineer : Slider Revolution : Narrow Images
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Viewing 14,100 results - 14,071 through 14,100 (of 30,337 total)

Viewing 30 posts - 14,071 through 14,100 (of 30,337 total)

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