Server problem - by Wawerù Wa Njoroge - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: Waweru_Wa_Njoroge
    Wawerù Wa Njoroge
    Participant
    October 1, 2020 at 17:07

    500 internal error and other errors

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 2, 2020 at 11:25

    Hello,

    When exactly do you get that error?
    Could you, please, provide us with WP Dashboard and FTP access to your site? Could you, please, ask your hosting provider about server error logs and share it with us.

    Regards

    Avatar: Waweru_Wa_Njoroge
    Wawerù Wa Njoroge
    Participant
    October 8, 2020 at 12:35

    WP-FTP LOGINS

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 8, 2020 at 16:33

    Hello,

    Could you, please, tell me when do you get that error? Because I don’t see it on your site.

    Regards

    Avatar: Waweru_Wa_Njoroge
    Wawerù Wa Njoroge
    Participant
    October 10, 2020 at 21:14

    I can see error logs relating to database queries.Have you checked the error logs

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 12, 2020 at 11:31

    Hello,

    You did not provide link to your cPanel, so I can’t check it. The backend log does not have mentioned errors http://prntscr.com/uxnx9j

    Regards

    Avatar: Waweru_Wa_Njoroge
    Wawerù Wa Njoroge
    Participant
    October 12, 2020 at 14:07

    link to cpanel

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 12, 2020 at 18:01

    Hello,

    But those logs are from June http://prntscr.com/uxwm49 I don’t see any errors from Sept or Oct.

    Regards

    Avatar: Waweru_Wa_Njoroge
    Wawerù Wa Njoroge
    Participant
    October 28, 2020 at 13:58

    Can you then explain why the site keeps on returning 500 internal error, while the other sites on the same cpanel are okay and never returned such an error?

    It must be your theme………..??????!!!!!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 28, 2020 at 15:03

    Hello,

    We checked your error log and error was caused by the third-party plugin http://prntscr.com/v8p5ep
    Do you have any error logs that display that our theme or core plugin causes the error?

    Regards

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