Hello,
We have reinstalled WooCommerce and updated WooCommerce tables. Error disappeared. Check site now.
Regards
Hello,
We have reinstalled WooCommerce and updated WooCommerce tables. Error disappeared. Check site now.
Regards
Hello,
The issue with the Elementor login is related to FB login but we can’t test FB login because you did not set the Valid OAuth redirect URI http://prntscr.com/uv8dvo Please, check the docs and add the Valid OAuth redirect URI https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ and reply back. Or add our user web.8theme to your FB dev account to allow us to fill the redirect.
Regards
Hello,
WooCommerce and our theme do not have such option. Try to look for a third-party plugin for these purposes.
Regards
Hello,
You can adjust the image size using the slider settings http://prntscr.com/uvs622 Use either percentage or if you want to show the full-size use contain.
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Hello,
I see the custom code in the child theme functions.php http://prntscr.com/uvs1if
That’s why you get that “mydesiredproductname”, so everything according to your code. XStore theme support is not responsible for your custom code.
Regards
Hello,
There is no such button for the slider. You can edit the Product element settings and choose the Grid type, then you’ll get option to choose the Load more products button or Lazy loading. If you want to add the button below the slider then just use the button element with simple link to the product category or shop page you want redirect to.
Regards
Hello,
Shop page thumbnail image size is missing. Regenerate thumbnails should fix the problem (Tools > Force regenerate thumbnails).
Regards
Hello,
Go to Theme Options > Custom CSS and add the below code if you want to remove the active menu item bg color
.header-main-menu.et_element-top-level.menu-items-custom .menu > .current-menu-item > a {
background-color: transparent;
}
Regards
Hello,
Could you, please, provide us with link to your site and temporary WP Dashboard access to check the issue in more detail?
Regards
Hello,
You can use the third-party filter plugin to implement the mentioned filer. Also, you can submit the feature request https://www.8theme.com/taskboard/ If it takes likes from other customers our developers will be able to implement it in the next updates.
Regards
You are welcome.
Regards
Hello,
Provide us with WP Dashboard and FTP access to your site in the Private content area and we’ll try to improve your site speed.
Regards
Hello,
I have checked your site and don’t see issues with the menu font on the single product page http://prntscr.com/uvrpr7
Regards
Hello,
To translate the mentioned strings you need to translate theme and XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Follow the documentation and let me know if you still have problems once you translate theme and core plugin.
Regards
Hello,
Provide us with the WP Dashboard and FTP access to your site and we’ll be able to upload the pre-released archive. You’ll test if it fixes the mentioned issue.
Regards
Hello,
1) WPBakery was not enabled for the Static Blocks http://prntscr.com/uvrfq6 Check the Static Blocks now.
2) Could you contact your hosting provider and set client_max_body_size 20M ?
Regards
Hello,
Could you, please, tell me when do you get that error? Because I don’t see it on your site.
Regards
Hello,
It’s not safe to edit files via cPanel. Could you, please, contact your hosting provider to get working FTP access? Did you try to connect to your FTP by yourself? Are you able to do this?
Regards
Hello,
You can use that option but don’t use<picture> tag option.
Regards
Hello,
A) Price filter is as on our demo http://prntscr.com/uvkdon
B) Edit the attributes and choose the swatches type http://prntscr.com/uvk93m
Then edit terms and add colors http://prntscr.com/uvkcbo
Regards
Regards
Hello,
1) The zoom effect appears only if your source image is larger than the image block. If it’s smaller (like in your case) you don’t have zoom.
2) Are you talking about single product page or about shop page (products page)?
Regards
Hello,
1) Use the WooCommerce guide to disable the default WooCommerce tab https://docs.woocommerce.com/document/editing-product-data-tabs/
2) You can write either HTML code or use the Static Block shortcode to show the content of the Static Block where you can use WPBakery page builder to create content. Check this post about plugins https://hoicker.com/woocommerce-custom-product-tabs/ Test if anyone suits your needs.
3) If you use the Single product builder there is option to add margin for the columns. If you use a built-in layout you can use custom CSS only.
Regards
Hello,
You can find the latest version of the WPBakery plugin here https://www.8theme.com/downloads/ Update it manually via FTP https://8theme.com/demo/docs/woopress/Plugins/Plugins_Update or remove the plugin and install it again from Appearance > Install Plugins and you’ll get the updated version.
Regards
Hello,
Email templates is the WooCommerce option (WooCommerce > Settings > Emails) https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/ . We don’t have email templates in our theme.
Regards
Regards
Hello,
Filter by the attribute http://prntscr.com/uvirsb appears only if your products have this attribute. I see that you don’t have products with that attribute http://prntscr.com/uviqu7
So, add the attributes to your products to get filter by them.
Regards
Hello,
Problem was related to error https://prnt.sc/uvid4l
We have installed Really simple SSL plugin to fix the SSL error and it works. Check now.
Regards
Hello,
I don’t see our theme on the URL you provided anymore and it shows NGINX http://prntscr.com/uviazf
Besides, what version of Apache do you have?
Regards
Hello,
Oh, sorry, my bad. Try this one. If it does not help provide us with temporary WP Dashbaord access
@media only screen and (max-width: 976px){
.header .table-row {
display: flex;
justify-content: space-between;
align-items: center;
}
.header5 .shopping-cart-widget {
order:1;
}
.header .logo {order: 2;padding-left: 0;width: 50%;}
.header .menu-icon {
order: 3;
position:relative;
left: unset !important;
}
@media (max-width: 480px) { .header .shopping-cart-widget {
right: auto !important;
left: 20px !important;
}
}
Regards
Hello,
Check now.
Regards
Hello,
1) All the available optimization settings are located in Theme Options > Speed Optimization. We tested the mentioned pages and don’t have issues with the speed. I sent you the results in previous messages.
2) I see overlay just for a millisecond and that’s all https://gyazo.com/2d2a6e3aaba01852b9af11597c8a91ea Can’t check the order process because we don’t have details to fill the eCheck fields. If you have any test credentials provide them to check. It takes some time to add to the cart but it’s no very long delay https://gyazo.com/086683a20496824101aff91274d51a4f
3) Requests that you provided are not theme requests, check them by yourself, these requests are requests from additional plugins that you use and from WooCommerce. We can do nothing with this.
Regards