Forum Replies Created

Viewing 30 posts - 14,101 through 14,130 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2020 at 07:34

    Hello,

    We have reinstalled WooCommerce and updated WooCommerce tables. Error disappeared. Check site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2020 at 07:26

    Hello,

    The issue with the Elementor login is related to FB login but we can’t test FB login because you did not set the Valid OAuth redirect URI http://prntscr.com/uv8dvo Please, check the docs and add the Valid OAuth redirect URI https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ and reply back. Or add our user web.8theme to your FB dev account to allow us to fill the redirect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:49

    Hello,

    WooCommerce and our theme do not have such option. Try to look for a third-party plugin for these purposes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:47

    Hello,

    You can adjust the image size using the slider settings http://prntscr.com/uvs622 Use either percentage or if you want to show the full-size use contain.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:36

    Hello,

    I see the custom code in the child theme functions.php http://prntscr.com/uvs1if
    That’s why you get that “mydesiredproductname”, so everything according to your code. XStore theme support is not responsible for your custom code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:33

    Hello,

    There is no such button for the slider. You can edit the Product element settings and choose the Grid type, then you’ll get option to choose the Load more products button or Lazy loading. If you want to add the button below the slider then just use the button element with simple link to the product category or shop page you want redirect to.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:29

    Hello,

    Shop page thumbnail image size is missing. Regenerate thumbnails should fix the problem (Tools > Force regenerate thumbnails).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:17

    Hello,

    Go to Theme Options > Custom CSS and add the below code if you want to remove the active menu item bg color

    .header-main-menu.et_element-top-level.menu-items-custom .menu > .current-menu-item > a {
        background-color: transparent;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:16

    Hello,

    Could you, please, provide us with link to your site and temporary WP Dashboard access to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:15

    Hello,

    You can use the third-party filter plugin to implement the mentioned filer. Also, you can submit the feature request https://www.8theme.com/taskboard/ If it takes likes from other customers our developers will be able to implement it in the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:12

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:11

    Hello,

    Provide us with WP Dashboard and FTP access to your site in the Private content area and we’ll try to improve your site speed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:10

    Hello,

    I have checked your site and don’t see issues with the menu font on the single product page http://prntscr.com/uvrpr7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:09

    Hello,

    To translate the mentioned strings you need to translate theme and XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Follow the documentation and let me know if you still have problems once you translate theme and core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 23:04

    Hello,

    Provide us with the WP Dashboard and FTP access to your site and we’ll be able to upload the pre-released archive. You’ll test if it fixes the mentioned issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 22:55

    Hello,

    1) WPBakery was not enabled for the Static Blocks http://prntscr.com/uvrfq6 Check the Static Blocks now.
    2) Could you contact your hosting provider and set client_max_body_size 20M ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 16:33

    Hello,

    Could you, please, tell me when do you get that error? Because I don’t see it on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 16:23

    Hello,

    It’s not safe to edit files via cPanel. Could you, please, contact your hosting provider to get working FTP access? Did you try to connect to your FTP by yourself? Are you able to do this?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 16:16

    Hello,

    You can use that option but don’t use<picture> tag option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 16:15

    Hello,

    A) Price filter is as on our demo http://prntscr.com/uvkdon
    B) Edit the attributes and choose the swatches type http://prntscr.com/uvk93m
    Then edit terms and add colors http://prntscr.com/uvkcbo

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 15:54

    Hello,

    1) The zoom effect appears only if your source image is larger than the image block. If it’s smaller (like in your case) you don’t have zoom.

    2) Are you talking about single product page or about shop page (products page)?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 15:35

    Hello,

    1) Use the WooCommerce guide to disable the default WooCommerce tab https://docs.woocommerce.com/document/editing-product-data-tabs/
    2) You can write either HTML code or use the Static Block shortcode to show the content of the Static Block where you can use WPBakery page builder to create content. Check this post about plugins https://hoicker.com/woocommerce-custom-product-tabs/ Test if anyone suits your needs.
    3) If you use the Single product builder there is option to add margin for the columns. If you use a built-in layout you can use custom CSS only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 15:26

    Hello,

    You can find the latest version of the WPBakery plugin here https://www.8theme.com/downloads/ Update it manually via FTP https://8theme.com/demo/docs/woopress/Plugins/Plugins_Update or remove the plugin and install it again from Appearance > Install Plugins and you’ll get the updated version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 15:14

    Hello,

    Email templates is the WooCommerce option (WooCommerce > Settings > Emails) https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/ . We don’t have email templates in our theme.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 15:11

    Hello,

    Filter by the attribute http://prntscr.com/uvirsb appears only if your products have this attribute. I see that you don’t have products with that attribute http://prntscr.com/uviqu7

    So, add the attributes to your products to get filter by them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 15:06

    Hello,

    Problem was related to error https://prnt.sc/uvid4l
    We have installed Really simple SSL plugin to fix the SSL error and it works. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 14:52

    Hello,

    I don’t see our theme on the URL you provided anymore and it shows NGINX http://prntscr.com/uviazf
    Besides, what version of Apache do you have?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 13:36

    Hello,

    Oh, sorry, my bad. Try this one. If it does not help provide us with temporary WP Dashbaord access

    @media only screen and (max-width: 976px){
    .header .table-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    }
    .header5 .shopping-cart-widget {
    order:1;
    }
    .header .logo {order: 2;padding-left: 0;width: 50%;}
    .header .menu-icon {
    order: 3;
    position:relative;
    left: unset !important;
    }
    @media (max-width: 480px) { .header .shopping-cart-widget {
    right: auto !important;
    left: 20px !important;
    } 
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 13:33

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 8, 2020 at 13:14

    Hello,

    1) All the available optimization settings are located in Theme Options > Speed Optimization. We tested the mentioned pages and don’t have issues with the speed. I sent you the results in previous messages.

    2) I see overlay just for a millisecond and that’s all https://gyazo.com/2d2a6e3aaba01852b9af11597c8a91ea Can’t check the order process because we don’t have details to fill the eCheck fields. If you have any test credentials provide them to check. It takes some time to add to the cart but it’s no very long delay https://gyazo.com/086683a20496824101aff91274d51a4f

    3) Requests that you provided are not theme requests, check them by yourself, these requests are requests from additional plugins that you use and from WooCommerce. We can do nothing with this.

    Regards

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    Viewing 14,130 results - 14,101 through 14,130 (of 30,391 total)
Viewing 30 posts - 14,101 through 14,130 (of 30,391 total)
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