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Can't connect to Template Library - by maxolo

This topic has 16 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

maxolo

Participant

October 4, 2020 at 13:04

Hello!

Each time I try to import a block through Elementor, a message pop up, that connection to Template Library is required.

After being redirected to https://my.elementor.com and clicking connect, I am being redirected back to my WordPress account, where an error message pop-ups: “Can’t log in with Facebook. Please, try again later.”

#253823 Copied Theme version: 7.0.1

15 Answers

Olga Barlow

Support staff

October 5, 2020 at 10:34

Hello,

Could you, please, provide us with the temporary WP Dashboard and FTP access to your site and credentials required to activate the Elementor in the Private content area?
We’ll try to fix the issue and need to check the registration process after that.

Regards

#253905 Copied

maxolo

Participant

October 5, 2020 at 13:47

Hello, in the private content area you will find the access details

Please contact administrator
for this information.

#253926 Copied

Olga Barlow

Support staff

October 5, 2020 at 16:27

Hello,

What Elementor account should we use to connect your site? http://prntscr.com/utjofu

Regards

#253969 Copied

maxolo

Participant

October 6, 2020 at 08:33

Here it is

Please contact administrator
for this information.

#254026 Copied

Olga Barlow

Support staff

October 6, 2020 at 15:29

Hello,

Ok, thank you. I have passed your issue to our developers.

Regards

#254110 Copied

maxolo

Participant

October 7, 2020 at 11:27

Any update?

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Olga Barlow

Support staff

October 7, 2020 at 13:07

Hello,

Problem is more complicated than we expected. We need more time to resolve it.

Regards

#254282 Copied

maxolo

Participant

October 8, 2020 at 17:10

Still No update ?

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Olga Barlow

Support staff

October 9, 2020 at 07:26

Hello,

The issue with the Elementor login is related to FB login but we can’t test FB login because you did not set the Valid OAuth redirect URI http://prntscr.com/uv8dvo Please, check the docs and add the Valid OAuth redirect URI https://xstore.helpscoutdocs.com/article/87-facebook-login and reply back. Or add our user web.8theme to your FB dev account to allow us to fill the redirect.

Regards

#254548 Copied

maxolo

Participant

October 9, 2020 at 11:23

Hello Olga,

thank you for the response and taking care of me. I’ve added you to the administrators in fb developer. Please check if that is what you asked for. Link to screenshot in private content

Regards,
Max

Please contact administrator
for this information.

#254572 Copied

Olga Barlow

Support staff

October 9, 2020 at 14:40

Hello,

Check now.

Regards

#254597 Copied

maxolo

Participant

October 14, 2020 at 11:37

Hello Olga,

unfortunately still the same error appears

https://prnt.sc/uz2r3q

Thanks for your assistance

Max

#255051 Copied

Rose Tyler

Support staff

October 14, 2020 at 15:33

Hello,

Have you cleared all cache before checking?
Could you, please, record a video of the problem?

Regards

#255085 Copied

maxolo

Participant

October 16, 2020 at 06:20

Cache cleared (as seen in video)

In the private content you will find the link to the video

Please contact administrator
for this information.

#255259 Copied

Olga Barlow

Support staff

October 16, 2020 at 16:12

Hello,

Try again, please.

Regards

#255367 Copied
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