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Olga Barlow

Participant

October 12, 2020 at 17:22

Hello,

Read this post https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Disable all the plugins that you don’t really use (even if they come bundled with our theme), for example, if you don’t use 360 products then there is no need to keep Smart product plugin enabled. if you don’t use Elementor then don’t install it etc.
Also, we use the WPRoket cache, it speeds up the site speed a lot.

Regards

#254842 Copied In reply to: SLOW LOADING THEME DEMO

Olga Barlow

Participant

October 12, 2020 at 17:18

Hello,

Read here about related products and cross-sells https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
WooCommerce does not have the option to change the location of the cross-sells. If you want to change its position it requires additional customization. You can submit customization request here.

Regards

#254841 Copied In reply to: Related Products
Olga Barlow

Participant

October 12, 2020 at 17:13
Hello,

You may try to add the below custom but then you’ll get the whote space below the title
http://prntscr.com/uxvoru

.content-product .product-title a { line-height: 2.5ex; min-height: 5ex; }

Regards
#254840 Copied In reply to: Align Product Descriptions
Olga Barlow

Participant

October 12, 2020 at 17:12

Hello,

There is no option to align the product title if you want to align the Add to cart button. So, either title or add to cart.

Regards

#254839 Copied In reply to: Align Product Descriptions

Olga Barlow

Participant

October 12, 2020 at 17:10

Hello,

You installed child theme in wrong way, folder inside folder http://prntscr.com/uxvhxh it caused your issue. Check now.

Regards

#254838 Copied In reply to: Cannot Customise anything in Customise section

Olga Barlow

Participant

October 12, 2020 at 15:42

Hello,

Go to Theme Options > Header builder > Drop-down menu settings > decriase padding http://prntscr.com/uxtr5y

Regards

#254830 Copied In reply to: Main Menu – Sub Menu Formatting

Olga Barlow

Participant

October 12, 2020 at 15:40

Hello,

Do you use CDN http://prntscr.com/uxtovq ? Could you, please, disable it? Because we don’t see our changes in the JS files, only cached version.

Regards

#254829 Copied In reply to: Header Bottom only on homepage and checkout

Olga Barlow

Participant

October 12, 2020 at 15:30

Hello,

Could you, please, provide us with the WP Dashboard access to your site to check the settings and try to improve the site speed?

Regards

#254828 Copied In reply to: About slow page speed
Olga Barlow

Participant

October 12, 2020 at 15:28
Hello,

1) Try to replace the previous code by this one

.header-wrapper:hover { background-color: #25211e; }

2) All the available breadcrumbs settings you can find in Theme Options > Breadcrumbs. Try to choose the left type instead of the center. If you need something else you can do this only by additional PHP customization.

Regards
#254827 Copied In reply to: Menu hover
Olga Barlow

Participant

October 12, 2020 at 15:24

Hello,

Have you created translations for theme and XStore core plugin?
Could you, please, provide us with WP Dashboard access to your site?

Regards

#254826 Copied In reply to: translation of shop strings from English to Italian

Olga Barlow

Participant

October 12, 2020 at 15:22

Hello,

If you use the third-party plugin that does not come bundled with our theme, please, contact plugin author to get help. We are able to help only with bundled plugins.

Regards

#254825 Copied In reply to: Problem responsive

Olga Barlow

Participant

October 12, 2020 at 15:20

Hello,

I have checked your site http://prntscr.com/uxt88w and don’t see the issue with the Polish. Could you, please, explain in more detail your issue and provide us with the screenshot?

Regards

#254824 Copied In reply to: polish letters

Olga Barlow

Participant

October 12, 2020 at 15:17

Hello,

You can manage the logo area width using the header builder. Go to Theme Options > Header builder https://gyazo.com/f5bd58a20699a6e3614e2ac353545a19 and after that in the Logo element settings http://prntscr.com/uxt6av

Regards

#254822 Copied In reply to: Logo issue

Olga Barlow

Participant

October 12, 2020 at 15:14

Hello,

There is no such option in our theme. It’s possible to implement only by additional customization. You can submit additional customization request here.

Regards

#254821 Copied In reply to: Product Content Elements

Olga Barlow

Participant

October 12, 2020 at 15:13

Hello,

This email does not exist RoseTyler@8theme.com
Check the site settings and users and change emails to the existing one, replace the demo emails that we used for the demo content creation.

Regards

#254820 Copied In reply to: Spam mail Sent after all email to – RoseTyler@8theme.com

Olga Barlow

Participant

October 12, 2020 at 15:10

Hello,

Go to Appearance > Widgets > edit the widget of the Cart widget area.

Regards

#254819 Copied In reply to: Translating

Olga Barlow

Participant

October 12, 2020 at 14:42

Hello,

Try now, please.

Regards

#254816 Copied In reply to: Connection block in the header
Olga Barlow

Participant

October 12, 2020 at 14:23
Hello,

Try to decrease the paddings between the secondary menu items. In other case, once you start scrolling the fixed header enables and hides that menu. Add the following code to Theme Options > Custom CSS

.secondary-menu-wrapper .menu>li>a { padding-bottom: 5px; padding-top: 5px; }

Regards
#254814 Copied In reply to: I want scrorable menu for all department menu
Olga Barlow

Participant

October 12, 2020 at 14:01

Hello,

Could you, please, provide screenshot of the elements that you want to change font for? And what font do you want to use for these elements?

Regards

#254809 Copied In reply to: Fonts not changing

Olga Barlow

Participant

October 12, 2020 at 14:00

Hello,

We don’t have search by tags, only by the product title, description and SKU. If you need any advanced type of search you may look for third-party plugins for these purposes.

Regards

#254808 Copied In reply to: Add tag on search

Olga Barlow

Participant

October 12, 2020 at 13:57

Hello,

This icon opens the sidebar http://prntscr.com/uxr7r5
There is no option to move it below the seller info. You can show the sidebar either under the whole seller area or below the products http://prntscr.com/uxr94j (Theme Options > WooCommerce > Shop > Shop page layout).

Regards

#254807 Copied In reply to: Change icon on mobile view

Olga Barlow

Participant

October 12, 2020 at 13:53

Hello,

It’s related to your image http://prntscr.com/uxr5gb You did not remove the borders on the image itself.

Regards

#254806 Copied In reply to: Logo issue

Olga Barlow

Participant

October 12, 2020 at 13:26

Hello,

Unfortunately, we don’t have such option in our theme.

Regards

#254804 Copied In reply to: Show state

Olga Barlow

Participant

October 12, 2020 at 12:09

Hello,

Go to WooCommerce > Status > Tools tab > press Install Pages button to install required WooCommerce pages. Check the shop page after that.

Regards

#254798 Copied In reply to: Shop page is empty

Olga Barlow

Participant

October 12, 2020 at 12:05

Hello,

That option change the calling of scripts and it looks that Elementor does not support it because it causes the js errors http://prntscr.com/uxopiy We can do nothing with this.

Regards

#254797 Copied In reply to: async js

Olga Barlow

Participant

October 12, 2020 at 11:59

Hello,

Use SEO plugin to add the necessary OG image and OG description for your pages, posts, products. Try for example Yoast SEO plugin.

Regards

#254796 Copied In reply to: Social Media Post

Olga Barlow

Participant

October 12, 2020 at 11:58

Hello,

Checked your site using Mozilla https://gyazo.com/16ea92423d6203e97d47240a3c2d58e7 and don’t see problems. Could you, please, explain in more detail what exactly is wrong?

Regards

#254795 Copied In reply to: Having Troubles designing with Elementor

Olga Barlow

Participant

October 12, 2020 at 11:55

Hello,

1) If you have PHP skills you can copy et_woocomerce_mini_cart_footer function (xstore/framework/woo.php) to child theme functions.php and edit it according to your needs. If you need help with this customization then submit request here.

2) Use translation files of the XStore core plugin to change the Shopping cart text to Basket http://prntscr.com/uxof40 https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

3) Are you talking about this button http://prntscr.com/uxoh3y ? You can edit the color of such buttons via Theme Options > Styling > Light buttons http://prntscr.com/uxogrq there is no need in custom CSS now to change that button.

Regards

#254794 Copied In reply to: Cart Mini Drop Down

Olga Barlow

Participant

October 12, 2020 at 11:44

Hello,

Go to Appearance > Menus > edit it according to your needs https://www.8theme.com/documentation/docs/general-information/

Regards

#254792 Copied In reply to: Main menu changes

Olga Barlow

Participant

October 12, 2020 at 11:43

Hello,

1) Go to WooCommerce > Settings > Accounts & Privacy > check Allow customers to create an account on the “My account” page

2) Use WooCommerce tracking form shortcode to add that form https://docs.woocommerce.com/document/woocommerce-shortcodes/#page-shortcodes

3) To edit the Newsletter go to Theme Options > Header builder > edit the Newsletter element and add the content according to your needs http://prntscr.com/uxo848 We used the Static Block to show the content https://www.8theme.com/documentation/xstore/support/static-blocks/

Regards

#254791 Copied In reply to: How to setup login / signup? Track order feature how to enable? & Newsletter
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Viewing 30 posts - 14,041 through 14,070 (of 30,337 total)

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