Forum Replies Created

Viewing 30 posts - 14,041 through 14,070 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 17:49

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 17:40

    Hello,

    Unfortunately, there is no such option in our theme or WooCommerce plugin.
    Read this topic, maybe it will help you https://wordpress.org/support/topic/external-products-in-new-tab/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 17:29

    Hello,

    We don’t have the option to change the order at this moment. But you can create the custom menu with product categories and order you need and show in in the categories tab http://prntscr.com/uxvzdc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 17:23

    Hello,

    Ok, we’ll be waiting.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 17:22

    Hello,

    Read this post https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    Disable all the plugins that you don’t really use (even if they come bundled with our theme), for example, if you don’t use 360 products then there is no need to keep Smart product plugin enabled. if you don’t use Elementor then don’t install it etc.
    Also, we use the WPRoket cache, it speeds up the site speed a lot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 17:18

    Hello,

    Read here about related products and cross-sells https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
    WooCommerce does not have the option to change the location of the cross-sells. If you want to change its position it requires additional customization. You can submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 17:13

    Hello,

    You may try to add the below custom but then you’ll get the whote space below the title
    http://prntscr.com/uxvoru

    .content-product .product-title a {
        line-height: 2.5ex;
        min-height: 5ex;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 17:12

    Hello,

    There is no option to align the product title if you want to align the Add to cart button. So, either title or add to cart.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 17:10

    Hello,

    You installed child theme in wrong way, folder inside folder http://prntscr.com/uxvhxh it caused your issue. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:42

    Hello,

    Go to Theme Options > Header builder > Drop-down menu settings > decriase padding http://prntscr.com/uxtr5y

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:40

    Hello,

    Do you use CDN http://prntscr.com/uxtovq ? Could you, please, disable it? Because we don’t see our changes in the JS files, only cached version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:30

    Hello,

    Could you, please, provide us with the WP Dashboard access to your site to check the settings and try to improve the site speed?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:28

    Hello,

    1) Try to replace the previous code by this one

    .header-wrapper:hover {
    background-color: #25211e;
    }

    2) All the available breadcrumbs settings you can find in Theme Options > Breadcrumbs. Try to choose the left type instead of the center. If you need something else you can do this only by additional PHP customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:24

    Hello,

    Have you created translations for theme and XStore core plugin?
    Could you, please, provide us with WP Dashboard access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:22

    Hello,

    If you use the third-party plugin that does not come bundled with our theme, please, contact plugin author to get help. We are able to help only with bundled plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:20

    Hello,

    I have checked your site http://prntscr.com/uxt88w and don’t see the issue with the Polish. Could you, please, explain in more detail your issue and provide us with the screenshot?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:17

    Hello,

    You can manage the logo area width using the header builder. Go to Theme Options > Header builder https://gyazo.com/f5bd58a20699a6e3614e2ac353545a19 and after that in the Logo element settings http://prntscr.com/uxt6av

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:14

    Hello,

    There is no such option in our theme. It’s possible to implement only by additional customization. You can submit additional customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:13

    Hello,

    This email does not exist RoseTyler@8theme.com
    Check the site settings and users and change emails to the existing one, replace the demo emails that we used for the demo content creation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 15:10

    Hello,

    Go to Appearance > Widgets > edit the widget of the Cart widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 14:42

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 14:23

    Hello,

    Try to decrease the paddings between the secondary menu items. In other case, once you start scrolling the fixed header enables and hides that menu. Add the following code to Theme Options > Custom CSS

    .secondary-menu-wrapper .menu>li>a {
        padding-bottom: 5px;
        padding-top: 5px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 14:01

    Hello,

    Could you, please, provide screenshot of the elements that you want to change font for? And what font do you want to use for these elements?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 14:00

    Hello,

    We don’t have search by tags, only by the product title, description and SKU. If you need any advanced type of search you may look for third-party plugins for these purposes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 13:57

    Hello,

    This icon opens the sidebar http://prntscr.com/uxr7r5
    There is no option to move it below the seller info. You can show the sidebar either under the whole seller area or below the products http://prntscr.com/uxr94j (Theme Options > WooCommerce > Shop > Shop page layout).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 13:53

    Hello,

    It’s related to your image http://prntscr.com/uxr5gb You did not remove the borders on the image itself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 13:26

    Hello,

    Unfortunately, we don’t have such option in our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 12:09

    Hello,

    Go to WooCommerce > Status > Tools tab > press Install Pages button to install required WooCommerce pages. Check the shop page after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 12:05

    Hello,

    That option change the calling of scripts and it looks that Elementor does not support it because it causes the js errors http://prntscr.com/uxopiy We can do nothing with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2020 at 11:59

    Hello,

    Use SEO plugin to add the necessary OG image and OG description for your pages, posts, products. Try for example Yoast SEO plugin.

    Regards

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    Viewing 14,070 results - 14,041 through 14,070 (of 30,391 total)
Viewing 30 posts - 14,041 through 14,070 (of 30,391 total)
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