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Topic: Cannot Customise anything in Customise section

Jen

Participant

October 8, 2020 1:41 pm

Cannot customise anything.
Site URL: hidden
Theme version: 7.0.2

Please contact administrator
for this information.

#254477 copied to clipboard

Rose Tyler

Support staff

October 8, 2020 2:03 pm

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look.

Regards

#254481 copied to clipboard

Jen

Participant

October 8, 2020 2:27 pm

Perfect 🙂

Please contact administrator
for this information.

#254483 copied to clipboard

Rose Tyler

Support staff

October 8, 2020 2:36 pm

Hello,

Please check activated plugins and disable unrequired.

I’ve disabled WZone plugin and set these settings of WPBakery – https://xstore.helpscoutdocs.com/article/101-wpbakery-page-builder

As I can see, Theme Options settings can be changed without problems. Please clear cache and check.

Regards

#254484 copied to clipboard

Jen

Participant

October 12, 2020 10:38 am

Hi,

I have cleared my cache and still cannot edit anything. I have also disabled any plugins that are not needed.

I cannot edit any social links, contact info, logo area. Please can you check this for me?

#254779 copied to clipboard

Olga Barlow

Support staff

October 12, 2020 5:10 pm

Hello,

You installed child theme in wrong way, folder inside folder http://prntscr.com/uxvhxh it caused your issue. Check now.

Regards

#254838 copied to clipboard

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