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Theme Options Not Working - by TLMT - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

TLMT

Participant

November 13, 2020 at 14:52

As we change the theme options it seems to the break the site, as well as on the cutomise preview it is showing a 504 error

#259393 Copied Theme version: 11

7 Answers

Rose Tyler

Support staff

November 13, 2020 at 15:21

Hello,

Update the theme and Core plugin to latest versions – https://prnt.sc/vinesx https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Clear cache and check Theme Options then.
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how it works then. Enable plugins one by one to find out which one causes the problem.

Regards

#259412 Copied

TLMT

Participant

November 13, 2020 at 15:29

Hi,

I have completed all of these tasks, i have no additional plugins and have only just bough and uploaded the theme. It happened when i very first used it before doing anything else.

#259419 Copied

Rose Tyler

Support staff

November 13, 2020 at 16:49

Hi,

Do you have a problem with Theme Options now?
If so, describe it in more details, provide temporary wp-admin and FTP access via Private Content area – https://prnt.sc/vip4o2

Regards

#259435 Copied

TLMT

Participant

November 16, 2020 at 13:42

FTP

Please contact administrator
for this information.

#259795 Copied

Rose Tyler

Support staff

November 16, 2020 at 15:30

We can’t connect – https://prnt.sc/vk3ytm Please check. Is there any restriction by IP?
What about wp-admin access? Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#259821 Copied

TLMT

Participant

November 17, 2020 at 10:27

wpadmin details

Please contact administrator
for this information.

#259968 Copied

Olga Barlow

Support staff

November 17, 2020 at 18:30

Hello,

1) We can’t connect to your server using FTP http://prntscr.com/vkx47v
2) Provide us access to your server error logs or send us your server error log file. We need it to find out what generates that 500 error.

Regards

#260072 Copied
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