Mobile Menu No Longer Works - by Jonas - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: Jonathon_Weeks
    Jonas
    Participant
    November 12, 2020 at 19:05

    Seems the mobile menu is no longer working for the site after the recent theme updates. The search also no longer works. The search bar issue applies to both the desktop and mobile versions. No changes were made other than that. Could you tell me what’s going on? I have included the site URL in the private content area

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 12, 2020 at 19:24

    Hello,

    Checked your site and don’t see the issue http://prntscr.com/vi66u1
    Have you cleared the browser cache and CDN after the theme update?

    Regards

    Avatar: Jonathon_Weeks
    Jonas
    Participant
    November 17, 2020 at 05:00

    Check the mobile menu site. If you click on the mobile menu icon in the top right, it will not open. Can you tell me what’s going on? Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 17, 2020 at 16:50

    Hello,

    Clear the mobile browser cache. It works for me https://gyazo.com/93270fbda80275c34b553f3c05edc4f2

    Regards

    Avatar: Jonathon_Weeks
    Jonas
    Participant
    November 23, 2020 at 06:18

    It doesn’t work on chrome, or safari for me on desktop and mobile devices. I have cleared the caches on both browsers as you directed and still nothing. Could you elaborate on your suggestion? Perhaps I misunderstood.

    Avatar: Jonathon_Weeks
    Jonas
    Participant
    November 23, 2020 at 11:22

    Do I need to purge everything on cloudflare?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 23, 2020 at 18:31

    Hello,

    Yes, clear the CDN cache if you use the CDN.
    If it does not help then provide us with WP Dashboard and FTP access to your site. Also, install the Cloudflare plugin and log in to your account to allow us to clear the cache after changes.

    Regards

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