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Website is really slow - by ammo - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

ammo

Participant

October 7, 2020 at 10:49

After speaking with my hosting providers we ran a check on error logs and found that the website core file had some issues.

Please, contact administrator
for this information.

#254247 Copied Theme version: Version: 7.0.2 WooCommerce version: Version 4.5.2

6 Answers

Olga Barlow

Support staff

October 7, 2020 at 13:11

Hello,

We are working on speed improvements of our theme and have pre-released archive. Provide us with FTP access to update your site and then allow you to test the speed.
Also, contact your hosting provider and ask to increase the SubstituteMaxLineLength to 20M.
And provide us with the full text of the error you have in the server error logs.

Regards

#254283 Copied

ammo

Participant

October 8, 2020 at 09:52

Dear Olga

Please find listed the details you require to do all required updates to the theme as well as speeding it up.

Please contact administrator
for this information.

#254430 Copied

Olga Barlow

Support staff

October 8, 2020 at 22:55

Hello,

1) WPBakery was not enabled for the Static Blocks http://prntscr.com/uvrfq6 Check the Static Blocks now.
2) Could you contact your hosting provider and set client_max_body_size 20M ?

Regards

#254523 Copied

ammo

Participant

November 23, 2020 at 14:03

Hi Olga

I hope you are well.

All products from Executive beds have disappeared whilst editing the prices of the products, The theme seems very temperamental.

We are still experiencing alot of issues with the speed of this theme and could do with you looking into it again and ensure we are running on the latest release and our WP is up-to-date

Please contact administrator
for this information.

#260830 Copied

ammo

Participant

November 23, 2020 at 14:06

Also do you know of a way for me to mass update prices of the products in one go. The products have allot of variations. It will take months updating them 1 at a time.

Surely woocommerce must have a more logical way of doing this.

Please contact administrator
for this information.

#260831 Copied

Olga Barlow

Support staff

November 23, 2020 at 20:00

Hello,

We have all the speed optimization options that we have in our theme and enabled the cache plugin. We don’t have any other settings to speed up theme.

We are not sure about bulk products editing, it would be better if you ask WooCommerce plugin support about this https://wordpress.org/support/plugin/woocommerce/

Regards

#260914 Copied
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