Forum Replies Created

Viewing 30 posts - 12,631 through 12,660 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 20:55

    Hello,

    We still see the maintenance mode after logging in http://prntscr.com/vtu9r8
    Could you, please, temporarily disable it to allow us to log in and help you with the mentioned issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 20:53

    Hello,

    Yes, provide us with WP Dashboard access and we’ll check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 20:50

    Hello,

    Probably row had some extra margin. So, do you want to add the additional padding for that element?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 20:46

    Hello,

    Are you talking about this section https://gyazo.com/2074cd0181da710e371f429ad7b26106 ?
    Do you have this issue when the default WP theme is activated?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 20:31

    Hello,

    1) Read this docs https://docs.woocommerce.com/document/email-faq/#section-4
    2) Check if you get these emails if you switch to Storefront theme (default WooCommerce theme).
    Let us know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 20:17

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 20:05

    Hello,

    Check the destination folder of your FTP, because FTP directory is empty http://prntscr.com/vttbey We need access to your WP installation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 20:03

    Hello,

    1) Sorry but I’m not sure what users message you are talking about. Could you, please, provide us a screenshot for better understanding?

    2) This is WooCommerce plugin settings. We are theme developers. If you have questions about the WooCommerce plugin settings contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/ We are able to answer questions related to our theme settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 20:00

    Hello,

    We tried http://ftp.namaste24.pl and it looks that it works. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 19:52

    Hello,

    Probably you changed the domain. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 19:27

    Hello,

    A) On the single product page http://prntscr.com/vtsbdz ?

    1) Did you read my previous message? We don’t have Grab now button of the shop page! It’s for the single product page only. You can edit colors of the LIght buttons at Theme Options > Styling http://prntscr.com/vtsdza

    2), 3) , 4) are you talking about the shop page? There is no Grab Now button there. We made select dates and add to wishlist button the same size http://prntscr.com/vtsknp

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 19:11

    Hello,

    1) Follow the WPML documentation to translate the newsletter form https://wpml.org/documentation/related-projects/mailchimp-for-wordpress-multilingual/

    2) I don’t see that AR version of the category has any subcategories http://prntscr.com/vts8dz

    3) We are not Dokan plugin developers, so don’t have information about this. So, contact Dokan plugin support to get details info about this. But in your case, I suppose that some Membership plugin will be more suitable.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 18:57

    Hello,

    Add the below code in addition to the previous one

    #dokan-geolocation-locations-map {
        display: block;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 18:54

    Hello,

    Go to Theme Options > Header builder > Drop-down menu But it has limited options. We would recommend you to use the Static Block to create the mega menu https://youtu.be/f07MBdnFPfk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 18:32

    Hello,

    1) We have improved it and now you get notification what template you are editing http://prntscr.com/vtq3cz
    Unfortunately, it’s not possible to redirect the user to single product automatically but you can click the product and you’ll get it https://gyazo.com/5b7b68a76494d94b3fd713c114e542bf
    The default template appears for all the products, if you want to create special template for the products with some conditions then use the multiple templates option. We can’t make option to make the other template as the default one.
    2) You can use the HTML block element to add the different Static blocks for the different templates.
    3) We’ll improve this.
    4) Yes, but you can change the content of the HTML block for every single template and it will be applied for this template only.
    5) We don’t have such option at this moment. You can submit feature request here https://www.8theme.com/taskboard/
    6) There is no such option, bg-size could be auto, cover or contain only http://prntscr.com/vtqn9y
    7) Are you talking about XStore studio?
    8) Do you mean that you tried to use the Elementor Pro to build the single product instead of the XStore single product builder?
    9) Don’t see issue with the compare icon. Found issue with the wishlist icon. Passed to developers.
    10) Are you talking about the reset variations link http://prntscr.com/vtr8ip ? This is the default WooCommerce link, you can hide it using custom CSS at Theme Options > Custom CSS

    a.reset_variations {
        display: none;
    }

    11) Provide us with FTP access to your site to check the issue with the HTML block in more detail.
    12) You can submit feature request here https://www.8theme.com/taskboard/
    13) Provide screenshot where you get double Brands.
    14) Unfortunately, developers of the Elemento Pro plugin do not offer the dev license to allow theme authors to build-inPro version of plugin. So, we can’t provide Elementor Pro as the bundled plugin with our theme.
    15) Sorry but our theme comes only with a free version. If you need pro version of this plugin you need to buy it individually.
    16) We don’t have option to rename the sections. You can submit feature request here https://www.8theme.com/taskboard/
    17) Yes, unfortunately, it’s technically impossible to keep the existing template if you press the global save button because that button saves all the single product templates. To save the only template you edit use the Save button in the Multiple templates area https://gyazo.com/d5e3f150f4c9c106259e80b1eb2d9d38

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 17:09

    Hello,

    read the Revolution slider documentation and follow the steps https://www.sliderrevolution.com/faq/select-layers-to-edit-their-settings/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 16:58

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 16:58

    Hello,

    Thank you for your understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 16:55

    Hello,

    Could you, please, provide us with mockup on how you would like to make banners look at the desktop and for the mobile devices and temporary WP Dashboard access. We’ll try to help you. Because it’s difficult to suggest something to you if we don’t understand the final result that you try to achieve.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 16:51

    Hello,

    Use the below code at Theme Options > Custom CSS to reduce the gap

    .header1{
        margin-top: 10px;
        margin-bottom: 10px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 16:46

    Hello,

    Ok, then just remove the slider and add the content you need to your page.
    How does it look if you remove the slider?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 13:14

    Hello,

    Provide us with WP Dashboard access to your site and we’ll try to help you with demo content installation. What page builder do you prefer to use: WPBakery or Elementor?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 13:11

    Hello,

    You provided FTP username and FTP password. What about FTP hostname http://prntscr.com/vtjufp ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 13:01

    Hello,

    There is no option to switch between header builder and built-in header in this version of theme. It requires the downgrading of the theme version. If you need to add space on that page then just edit the page and add either padding or margin depending on what you need http://prntscr.com/vtjlvq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 12:58

    Hello,

    Problem appears on products that have the label. It does not depend on variable product or simple. I have passed the issue to our developers. I’ll inform you once they find solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 12:53

    Hello,

    Use the single product builder to be able to use that shortcode instead of the breadcrumbs http://prntscr.com/vtje39
    Check the single product now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 11:00

    Hello,

    There is no need to change the Instagram account back to personal if you need it for business. Just remove the existing key and re-add the token using Business type http://prntscr.com/vtgg57

    We have disabled Static Block cache in Theme Options > Speed Optimization. Check the footer now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 10:45

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access? We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 10:16

    Hello,

    1) We can’t log in to your WP Dashboard, we get the error http://prntscr.com/vtfm7j
    2) Make sure that you enabled Billing http://prntscr.com/vtfn8t https://developers.google.com/maps/gmp-get-started

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 1, 2020 at 09:49

    Hello,

    Keep this option disabled https://prnt.sc/vtcxf7 if your page is not the One Page.

    Regards

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Viewing 30 posts - 12,631 through 12,660 (of 30,391 total)
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