Unable to connect Instagram feed - by Magma

11 replies3 participantsUpdated by Olga Barlow

  • Avatar: Magma
    Magma
    Participant

    Using Engineer demo
    Error: Instagram “hashtag search” did not return a 200.

    Unable to fix, please help. Thanks for the assistance.

    Please, contact administrator
    for this information.
    #260927 Copied Theme version: 7.1.2

    11 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Hashtag – only for a business account, but you have connected a personal one.

    Regards

    #260947 Copied
    Avatar: Magma
    Magma
    Participant

    Thank you but I have not entered a # in that field.

    #260984 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Is there anything else I can help you with?

    Regards

    #260986 Copied
    Avatar: Magma
    Magma
    Participant

    Yes, please help me fix this. We don’t have any info entered into the hashtag field. Were you able to confirm that in my admin?

    #260995 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant

    Hello,

    1) Remove the existing key http://prntscr.com/vpbtgs
    2) Add the new key and use the Business type http://prntscr.com/vpbtvb Your account is a business account, you can’t connect it as personal!

    Regards

    #261043 Copied
    Avatar: Magma
    Magma
    Participant

    Thanks so much for the info Olga, we’ll work on this and report back. I had no idea the clients account was business. I do apologize.

    #261072 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant

    Hello,

    It’s ok. Let me know if it works for you once you reconnect your account.

    Regards

    #261093 Copied
    Avatar: Magma
    Magma
    Participant

    Thank you, Olga,

    First for anyone reading this, please make sure your client didn’t convert the account to business without telling you. That’s what happened here.

    We’ve converted back to a personal account, and reconnected with IG log in. We are still seeing the blue box asking us to connect to an account though. I am wondering if I am having a caching issue though as we’ve made some changes to the static block for the footer and don’t see those. Can you please verify if you now see our Instagram feed please?

    #261989 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant

    Hello,

    There is no need to change the Instagram account back to personal if you need it for business. Just remove the existing key and re-add the token using Business type http://prntscr.com/vtgg57

    We have disabled Static Block cache in Theme Options > Speed Optimization. Check the footer now.

    Regards

    #262021 Copied
    Avatar: Magma
    Magma
    Participant

    I’ve had a chance to fully review the above described issue.

    https://magmadiamond.com/

    1. We changed the account back to personal as in order to use a business account, we found that you have to create a Facebook business account, which has many steps and my client didn’t want a FB page.
    2. Although we’ve found the feed is viewable in IE, Chrome and Safari, it does not display in Firefox 84.0.1 (64-bit). This was the reason we didn’t see the feed as we typically use Firefox.
    https://prnt.sc/wigoil

    Please confirm this on your end and let me know if any update will correct the issue.

    Thanks in advance for your assistance.

    #267211 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant

    Hello,

    I checked your site using Chrome and Instagram works https://prnt.sc/wj5kfo

    Regards

    #267388 Copied

Want to reply? Log in, or register with your ThemeForest purchase code, to reply to this topic.

Login / Register

Similar topics