Forum Replies Created

Viewing 30 posts - 12,481 through 12,510 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 8, 2020 at 11:50

    Hello,

    Add the below code to Theme Options > Custom CSS and check if this is what you want to implement

    .tax-product_cat .page-heading {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 8, 2020 at 11:45

    Hello,

    1) Add the below code to change aligment and font size of the titles

    .title {
        text-align: left;
        font-size: 22px;
    }

    2) It’s not possible to move the sidebar to left because it’s located in the site container. You can add only increase the width of the site container using below code

    @media only screen and (min-width:977px){
        .container, .navbar-static-top .container, .navbar-fixed-top .container, .navbar-fixed-bottom .container {
            width: 1470px;
            max-width:100%;
            padding: 0 15px;
        }
    }

    And decrease the sidebar width, is it ok for you http://prntscr.com/vy5h4s ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 8, 2020 at 09:30

    Hello,

    Keep the secondary checkbox enabled in the Generator list http://prntscr.com/vy261n
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 16:11

    Hello,

    We don’t have recommendations of similar plugins, unfortunately. All we can do is enabling of the default WooCommerce gallery instead of the custom one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 16:07

    Hello,

    If you set short delay it could be the reason of the issue because newsletter popup appears. So, you sorted out, right?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 13:34

    Hello,

    We don’t face the mentioned issue. My account appears for us only once we logged in.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 13:27

    Hello,

    Install and use Insert Header and Footers plugin to add the custom code before the close head tag. Then you won’t lose it even if you change the theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 13:25

    Hello,

    There is no such option in our theme, unfortunately. But you may try the third-party plugin to implement this, for example, https://wordpress.org/plugins/product-gtin-ean-upc-isbn-for-woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 13:23

    Hello,

    1) Do you use any third-party plugins on your site that may cause the mentioned error?
    Or maybe any custom code? Could you, please, provide us with temporary WP Dashboard access to check the issue in more detail?

    2) Where did you add that custom code? Q-ty should be ok without it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 13:17

    Hello,

    Checked and with no success https://gyazo.com/21e143c3a56379bbf08354f9623911db
    That’s very strange because we were able to log in a few weeks ago. What plugin did you install after that that prevents access? Sucuri Security? Could you temporarily disable it or add exclusing?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 13:10

    Hello,

    My account page and redirect to that page are related to WooCommerce plugin, not to theme. We just use the default functions of the WooCommerce. So, the implementation of things you are talking about requires additional customization. You can submit customization request here because we are unable to provide support for customizations under our Support Policy.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 12:38

    Hello,

    1) Don’t see the mentioned issue https://gyazo.com/ca2a4eacb80124e988d376df449719e9
    2) Fixed. Check now.
    3) Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 12:16

    Hello,

    1), 2) We don’t have the search for the mentioned filters and number of item results by default. You can submit feature request here https://www.8theme.com/taskboard/ and if it takes votes also from other users our developers will be able to implement this.

    3) Yes, add the 8theme – Active product filters widget to Shop sidebar widget area before all the widgets you have there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2020 at 08:52

    Hello,

    I checked the link you provided and see the empty installation. Did you sort out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2020 at 10:17

    Hello,

    1) We did not remove your changed theme. We just renamed it http://prntscr.com/vwratf and uploaded source files as the parent theme to make sure that your changes do not affect the add to cart option.
    2) If you made changes in that theme then move them all to the child theme. Use child theme functions.php to place changed functions. It works fine if you place them in the correct way. If you need to change styles you can use child theme style.css to add your custom styles and overwrite parent theme styles.
    Your custom is ok once I purged the CDN cache http://prntscr.com/vwrc6x

    3) What other changes did you make in child theme files? Move the changed files to child theme, please, and then reply back and our developers will start to work on the q-ty issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2020 at 10:10

    Hello,

    There are no products at all on my image, only banners.
    Check the frontend, it displays 5 products per row http://prntscr.com/vwdx9c
    Maybe you want to show 5 banners per row http://prntscr.com/vwra47 ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 15:55

    Hello,

    1) Did you make any changes in the parent theme template files except the mentioned changes and the style change? If you need to change something you need to use the child theme, all the changes you made in the parent theme will be lost after theme update, so if you don’t want this then use child theme https://developer.wordpress.org/themes/advanced-topics/child-themes/

    2) Log in to your Cloudflare account http://prntscr.com/vwdweo to allow us to flush the CDN cache. In other case, we won’t see our changes.

    Our developers will be able to check the issue after the weekend, on Monday – Tuesday.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 15:28

    Hello,

    Install Loco Translate plugin and go to Loco translate > Plugins > XStore Core > create translation of the plugin to your language. Then edit translation > find All brands string and change it to what you need in the translation field. Save changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 15:23

    Hello,

    We have checked the tabs element and I don’t see problem to get 5 products per row http://prntscr.com/vwdel3
    Could you, please, explain the issue in more detail and maybe provide screenshots for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 15:14

    Hello,

    Provide us with temporary WP Dashboard access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 15:12

    Hello,

    Disable the footer demo content and create footer using static block https://youtu.be/gY-x4m47Duo with WPBakery or Elementor that will include the copyrights instead of using copyrights widget areas.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 15:10

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 14:50

    Hello,

    1) Add the linked products http://prntscr.com/vwcxug
    2) We have added option to show the Cross-sells on the single product also, go Go to Theme Options > WooCommerce > Single product > choose the location of the linked products http://prntscr.com/vwcyfl
    3) Cross-sells automatically appear on the cart page once you add product that has the cross-sells to your cart.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 14:38

    Hello,

    We would be very grateful if you create a few topics if you have a lot of questions. Include 1-4 questions per topic. It helps to avoid misunderstanding. Thank you for your understanding.

    1. As I can see you use the built-in header builder, not the Elementor header builder. So to edit the header content go to Theme Options > Header builder. Add either HTML block with the Currency switcher shortcode (check WPML documentation to find it) or Widget element with the Widget area where you added the Currency switcher widget.

    2. Go to Pages > edit the contacts page using Elementor if you imported the Elementor version and edit the Map element to change location.
    Your site is unavailable http://prntscr.com/vwcd0k to check the issue with the secondary menu.

    3. A) WooCommerce does not have the specifications tab by default https://prnt.sc/vvzui3 . Do you use the third-party plugin to get it? Contact plugin author and find out does it offer any shortcode to display that tab on the single product? Then you’ll be able to use the HTML block element to show it below the variations form.
    B)To disaplay the Downloads link you can use the Size Guide option but instead of the size guide upload the PDF http://prntscr.com/vwcg9k

    Our theme allows to add 3 custom tabs:
    – Global custom tab from Theme Options > WooCommerce > Single product builder > Tabs > 2 custom tabs http://prntscr.com/vwch2i that will be the same for all the products.
    – Individual custom tab that you can add from Products > edit the product > 8theme Options > Custom tab.
    If you need something more then look for third-party plugins.

    4. What exactly do you want to customize? Don’t add the size guide for your product in the general settings and in the single product settings http://prntscr.com/vwcjq1 and it won’t appear on the frontend.

    5. Product video appears in the product gallery as the last item http://prntscr.com/vwckes
    6. Do you want to add the brands logos to the sidebar? Go to Appearance > Widgets > add the Brands list widget and choose the display type Image http://prntscr.com/vwcm0w

    On the grid theme displays the only brand name. If you want to display brand image it requires additional customization.

    7. We don’t have such widget for the Elementor page builder, unfortunately. So, you can add such grid using image element with links to brand pages.

    8. A) Provide us with working link to your site + FTP access. We’ll check the issue with the hover effect in more detail.
    B) Go to Appearance > Menus > edit the secondary menu and either remove broken images or add the correct one http://prntscr.com/vwct86

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 13:59

    Hello, @MichaelB

    Thank you for your request. We are constantly working on the speed of the theme. We also ask you to create a request on the board https://www.8theme.com/taskboard/ and vote for it. We are working now on the speed of the frontend. When we finish the work we will start the admin part (customizer). Many things need to be considered, such as tests and the inheritability of updates. We can promise you one thing :)- the most customizable theme with superb performance very soon. All should be step by step to avoid problems and make all gentle.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 13:55

    Hello,

    Unfortunately, the login link does not work anymore http://prntscr.com/vwc6bu
    Go to Users > Add new to create a temporary user with admin permissions and provide it to us in the Private content area. You’ll be able to remove the user once we check the site settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 13:51

    Hello,

    1) Revolution slider comes bundled with our theme, you don’t need to purchase it just to use. You need the individual license only if you want to use the special Revolution slider addons.

    2) To edit the mentioned sections go to Pages > edit the front page > use WOBakery backend editor to edit the headings, texts, images etc.

    3) If you want to use the Layer slider plugin instead of the Revolution slider plugin – ok, our theme does not conflict with the Layer slider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 13:42

    Hello, @finleydesign

    Don’t use Roboto-regular with font-weight:700 http://prntscr.com/vwc01s Upload Roboto-bold if you need font-weight 700.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 13:33

    Hello,

    We can’t log in to your Dashboard using credentials that you provided http://prntscr.com/vwbvo0
    Check the pass and provide the correct one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 5, 2020 at 13:27

    Hello,

    We have just re-saved the header for the home page and the icons are ok. Check now.

    Regards

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    Viewing 12,510 results - 12,481 through 12,510 (of 30,391 total)
Viewing 30 posts - 12,481 through 12,510 (of 30,391 total)
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