Customizer keeps loading – Xstore - by heino

This topic has 6 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: heino
    heino
    Participant
    December 10, 2020 at 11:42

    Hello,
    the customizer continues to load after the update. I have the theme and plugin up to date and the permalinks I have updated and also just updated because it does not work yet. See video in private content

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2020 at 11:58

    Hello,

    Thanks for using our theme.
    Can you see any errors in the browser console?
    Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: heino
    heino
    Participant
    December 10, 2020 at 13:08

    Can you look please? i add the debugging and plugin

    customizer works now but the builder for example header builder not working

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2020 at 13:16

    Hello,

    As I can see, the Header builder works – https://prnt.sc/vzqenz Please clear cache and check.

    Regards

    Avatar: heino
    heino
    Participant
    December 10, 2020 at 21:58

    Please look video:

    The debug bar gifs one problem, would this cause the problem? and how can I fix it?:

    Uncaught TypeError: jQuery.event.addProp is not a function
    https://pestvogel.wordpresswebsitemaken.be/wp-includes/js/jquery/jquery-migrate.js line 626

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 11, 2020 at 16:10

    Hello,

    Try to flush cache or open your site from another browser.
    I checked the menu and don’t see the problem https://gyazo.com/bfcf0355a8bbd6bb4e5bdb49f4abe0a9

    Regards

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