Provide us with WP Dashboard access and we’ll help you with the Marseille03 version insallation.
Regards
Olga Barlow
Participant
December 18, 2020 at 21:21
Hello,
You are welcome.
Not sure, sometimes additional plugins require a larger limit than the default one.
So, increasing of that limit fixes the problem.
Regards
Olga Barlow
Participant
December 18, 2020 at 21:18
Hello,
I suppose you used the child theme. Check now, please.
Regards
Olga Barlow
Participant
December 18, 2020 at 18:30
Hello,
You used the built-in header, it was removed in one of the latest updates. I have created header for you using Theme Options > Header builder. Check it now. Theme Options work fine and we did not face any problems with this.
Regards
Olga Barlow
Participant
December 18, 2020 at 17:03
Hello,
Could you, please, provide us with WP Dashboard and FTP access? We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
December 18, 2020 at 16:48
Hello,
3) You need to contact Elementor plugin in this case.
5) In this case deactivate theme in the XStore dashboard and activate again. After that go to Dashboard > Updates > check Check again button, only after that try to update theme and plugins.
6) Provide us with correct WP Dashboard access to your site. We’ll check the theme settings that are related to optimization.
Regards
Olga Barlow
Participant
December 18, 2020 at 16:38
Hello,
Our theme does not affect the backend speed. So, check the plugins you use that work with the backend options. Also, contact your hosting provider to speed up the backend.
Regards
Olga Barlow
Participant
December 18, 2020 at 16:32
Hello,
I enabled the default WooCommerce theme Storefront, disabled all the third-party plugins and faced the same issue because of js error https://gyazo.com/5553d53936fe7c70e71aec8bc50533f5
So, we are sorry but the mentioned issue is not related to our theme. Contact plugin author about this.
We are working on this issue. I’ll inform you once we find the fix of the problem.
Regards
Olga Barlow
Participant
December 18, 2020 at 13:54
Hello,
It’s not related to theme update or to our theme at all because I enabled the default WP theme and faced the same issue https://gyazo.com/bab411af8897a2479e6798b4a2a8eac5
Maybe one of your plugins causes it. Try to disable them one by one and check.
Regards
Olga Barlow
Participant
December 18, 2020 at 13:49
Hello,
1) You are editing the front page but checking the some Domov page http://prntscr.com/w5df9h That’s why you don’t see changes because you editing the other page.
2) Don’t understand the question. You show the google page and I don’t understand what you want from us.
3) You have disabled the Massive Addons plugin. You used the MA plugin element on your page, so don’t disable it. In other case, you’ll get shortcodes instead of the visual elements.
Regards
Olga Barlow
Participant
December 18, 2020 at 13:26
Hello,
Sorry but wp-content/uploads/2020/11/Rolling-pentaluz-gris.jpg image is missing in the media library. It’s not related to theme update. Somebody moved image to another place or removed that.
Regards
Olga Barlow
Participant
December 18, 2020 at 13:23
Hello,
Do you want one slider for all the products or every single product should have a different slider?
Regards
Olga Barlow
Participant
December 18, 2020 at 13:22
Hello,
Our developers have a number of requests in line and this one is one of them. I think we’ll be able to resolve this within a few days. Meanwhile, you can continue site development if you need. Just don’t change the WP Dashboard and FTP access before my next reply about the fix.
Regards
Olga Barlow
Participant
December 18, 2020 at 13:17
Hello,
Provide us with temporary WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
December 18, 2020 at 13:14
Hello,
Could you, please, provide us with FTP access to your site? We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
December 18, 2020 at 13:11
Hello,
Sorry for the delay in answering. Check now, please.
Regards
Olga Barlow
Participant
December 18, 2020 at 13:05
Thank you for your patience!
Regards
Olga Barlow
Participant
December 18, 2020 at 13:04
Hello,
Shipping methods are in place http://prntscr.com/w5cgqv
Don’t see the problem. Our theme should not affect shipping in any way because it’s the default WooCommerce feature and we don’t have additional settings for this.
Regards
Olga Barlow
Participant
December 18, 2020 at 13:00
Hello,
You have js errors in console http://prntscr.com/w5cci7 I suppose this is the reason of your issue. Do you use third-party plugins or cache plugin? Try to disable them and check the mobile menu after that. If it does not help then provide us with WP Dashboard and FTP access to your site.
We are working on theme improvements, so there is no need to spam in topics of other customers 🙂
Regards
Olga Barlow
Participant
December 18, 2020 at 12:43
Hello,
You are using header with the overlap option enabled (Theme Options > Header builder > Header overlap) which means that header will be shown over the page content. So, you should either use the breadcrumbs with big padding-top (Theme Options > Breadcrumbs > Breadcrumbs type > choose some breadcrumbs) or add the banner to product categories description (Products > Categories > edit the category > add the Banner Static block shortcode) as we did on the demo https://xstore.8theme.com/demos/2/home-decor/product-category/kitchen/
2) To help you with the filters issue and we need to check your backend and widgets that you have there. Provide us with WP Dashboard and also FTP access, please.
Regards
Olga Barlow
Participant
December 18, 2020 at 12:28
Hello,
1) To change buttons go to Static Blocks > edit the Banner on Shop page > edit the color of the buttons http://prntscr.com/w5bie1
To change the success message color use the custom CSS because we don’t have special option for this
To change the color of the social icons go to Static Blocks > edit the footer static block and edit the Social element http://prntscr.com/w5bm5s
2) You can edit color of the built-in buttons in Theme Options > Styling > Light, Dark and Active buttons. If you add the button using Elementor element you need to edit this element settings to change the button color like the example with the banners on the shop page.
Regards
Olga Barlow
Participant
December 18, 2020 at 12:13
Hello,
Reply time – within 24 hours.
Regards
Olga Barlow
Participant
December 18, 2020 at 12:08
Hello,
You can disable the site preloader then your users won’t wait for full page loading and get the site loading step by step.
We did everything we could from our side. We don’t have more options to speed it up.
You may try contact individual site optimization experts here.
If you are not satisfied with the theme speed we can only offer you refund.
