Provide us with video of how you edit the page and publish it and that changes are missing. We need to check the actions you do and check the problem to help you.
Regards
Olga Barlow
Participant
December 17, 2020 at 19:58
Hello,
It looks that the source image is missing. Try to edit page and re-add the images to that slider.
Regards
Olga Barlow
Participant
December 17, 2020 at 19:56
Hello,
1) Dashboard access is incorrect http://prntscr.com/w4vk06
2) When do you get the mentioned error? What actions do you do while getting that error?
3) Upload the featured image of the product http://prntscr.com/w4vl1h
Regards
Olga Barlow
Participant
December 17, 2020 at 19:50
Hello,
It’s ok for me http://prntscr.com/w4vgyb
And as I can see you find the way to clear the cache and variations work ok.
6.1.5 version of theme is out of date version. So, it could be the reason of the problem. But you did not provide server error logs, so can’t be sure. Anyway, in your case, we would recommend you to create staging site (full copy of the existing site) and provide us with WP Dashboard and FTP access to your staging site. We’ll help you with theme update, you’ll check if everything is ok. If yes then we’ll help you with the production site update.
Regards
Olga Barlow
Participant
December 17, 2020 at 19:30
Hello,
The mentioned issue is not related to our theme because even with the default WP theme Storefront http://prntscr.com/w4v4nj
So, contact WooCommerce plugin support with this issue, we are able to help only in case issue is caused by our theme.
Regards
Olga Barlow
Participant
December 17, 2020 at 19:23
Hello,
Provide us with WP Dashboard and FTP access to your site and we’ll check the issue in more detail.
I checked the product element and don’t have the mentioned issue http://prntscr.com/w4uuu7
So, we need to check your site to help you.
Regards
Olga Barlow
Participant
December 17, 2020 at 19:03
Hello,
1) You did not install WooCommerce pages http://prntscr.com/w4umx2 it was the reason of the mentioned problem. I have installed pages using WooCommerce > Status > Tools > Create pages.
2) Go to Theme Options > Sale Booster > Progress bar > either disable it or update information according to your needs.
3) Could you provide an example and screnshots of the issue for better understanding? I see that you use cache plugin. Try to disable cache while editing, do you have the same issue?
Regards
Olga Barlow
Participant
December 17, 2020 at 18:57
Hello,
Truly saying we did not look for such plugins, so I don’t have suggestions.
Regards
Olga Barlow
Participant
December 17, 2020 at 18:55
Hello,
We don’t have email for such purposes. So, use email at its own discretion (either your own email or any randomly generated email). We just need the username and password.
Did you change the content size in the Main menu or Main header settings? Because font-size depends on these settings.
At this moment menu font inherits the body font-family – Lato.
Regards
Olga Barlow
Participant
December 17, 2020 at 18:41
Hello,
Go to Dashboard > Updates > click “Check again” link. After that update the XStore theme and XStore Core plugin to the latest versions (7.2.2 and 7.2.2.1). Try to change the column image after that.
Regards
Olga Barlow
Participant
December 17, 2020 at 18:39
Hello,
1. That’s strange. Maybe you use the wrong login? Make sure that you use the correct email and password without misprints. You are the first who reports about such problem.
2) Product title inherits the Headings font. So, change the headings font-family in Theme Options > Typography > Content if you want to change it.
Regards
Olga Barlow
Participant
December 17, 2020 at 18:34
Hello,
Did you make any changes in the child theme files?
