Do you have errors in the Google search console? Provide us with the screenshots of the errors there and also add our email (8themes@gmail.com) to list of the developers to allow us to check the issue.
Regards
Olga Barlow
Participant
April 17, 2022 at 14:51
Hello,
Thank you for your request. Could you, please, explain in more detail what exactly is wrong now? What problems do you have? Maybe provide screenshots for better understanding.
Regards
Olga Barlow
Participant
April 17, 2022 at 14:23
Hello,
We’ll include the fix in the next theme update if you confirm that it works the way you need. So, we would like to upload the fixed version on your site first, then you’ll check, tell us if everything is ok and then we’ll include it in the update. Ok? If yes, then we’ll upload the fix tomorrow.
Regards
Olga Barlow
Participant
April 17, 2022 at 14:19
Hello,
The creation of the countdown for every product variation will slow down the product page a lot. That’s why we did not add that.
You can add the countdown shortcode in the short product description https://prnt.sc/LXbHV_rkmEIA [countdown type="type2" scheme="dark" year="2023" month="Mar" day="10" hour="3" minute="01"]
Regards
Olga Barlow
Participant
April 17, 2022 at 13:41
Hello,
That theme is not in use. I have removed that.
Regards
Olga Barlow
Participant
April 17, 2022 at 13:37
Hello,
Thank you. I passed your request to our developers. I’ll inform you once they fix the issue.
Regards
Olga Barlow
Participant
April 17, 2022 at 13:17
Hello,
The products are imported.
This could be the reason of the issue. Try to go to WooCommerce > Status > Regenerate the product attributes lookup table > regenerate all the products you have and try to filter after that.
Strange because our team members told that they updated theme, fixed issue and that’s all. Ok, anyway, don’t reupload theme files till the next theme update.
Thank you for using our theme. Could you, please, write in English? We don’t speak Arabic. Explain your issue in more detail. Provide us with WP Dashboard access in the Private content area yo allow us to check your settings.
Regards
Olga Barlow
Participant
April 14, 2022 at 10:17
Hello,
I’m trying to clarify what form you are talking about. So, provide us with the screenshot for better understanding and tell us what fields do you want to remove? Then I’ll be able to point you in the right direction.
Regards
Olga Barlow
Participant
April 14, 2022 at 10:16
Hello,
Cart, and checkout pages are customized in our theme. So, That could be the reason. Provide us with FTP access to your site. We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
April 14, 2022 at 09:59
Hello,
No, in that topic we told you that you need to create the page (Pages > add new > create empty shop page) and then choose that page as the shop page in the WooCommerce plugin settings. We did not tell you to set the home page as the Shop. So, change that is you don’t want to show all the products with the filters on the home page.
Regards
Olga Barlow
Participant
April 14, 2022 at 09:48
Hello,
Check now, please.
Regards
Olga Barlow
Participant
April 14, 2022 at 08:06
Hello,
We made fix in the theme files. Do you reupload the theme again and again? Don’t update or reupload theme files till the next update if you want to keep fix.
Are you talking about the WooCommerce registration form on my account page? You can manage form settings in WooCommerce > Settings > Account & Privacy.
Regards
Olga Barlow
Participant
April 14, 2022 at 00:02
Hello,
Provide us with FTP access and also log in to your Cloudflare account to allow us to clear the CDN cache.
Regards
Please contact administrator for this information.
