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The sales countdown clock didn’t show…

This topic has 15 replies, 3 voices, and was last updated 1 years, 12 months ago ago by Stanley

Stanley

Participant

April 14, 2022 at 17:06

The sales countdown clock didn’t show even the “Show Sales Countdown” have been enable at the homepage product slider section.

https://prnt.sc/YibnhUqfFXPa

The sales countdown clock not showing in the single product page too. It shown when page loading, however it disappear once page done loading.

https://prnt.sc/v2IpUQzNOm8v

Please, contact administrator
for this information.

#322044 Copied Theme version: 8.0.9 WooCommerce version: 6.4.0

14 Answers

Rose Tyler

Support staff

April 15, 2022 at 08:42

Hello,

https://prnt.sc/iJhfH8Yqk6HH Fixed. Clear cache and check now.

Regards

#322074 Copied

Stanley

Participant

April 16, 2022 at 13:49

Hi Rose,

Thanks for the troubleshoot. However, when I amend the sales price end date to 2022-08-31. All my product variations GONE, disappeared! How this happened and how can I restore it?

#322153 Copied

Rose Tyler

Support staff

April 16, 2022 at 14:53

Hello,

Make sure that product type is variable.
Unfortunately, the sale countdown doesn’t work correctly for variable products, it can be configured correctly for Simple products only.

Regards

#322159 Copied

Stanley

Participant

April 17, 2022 at 05:25

Hi,

Being said, any solution for variables product to have countdown clock? My product consist of different colors and size therefore need variables with countdown clock.

#322167 Copied

Olga Barlow

Support staff

April 17, 2022 at 14:19

Hello,

The creation of the countdown for every product variation will slow down the product page a lot. That’s why we did not add that.
You can add the countdown shortcode in the short product description https://prnt.sc/LXbHV_rkmEIA
[countdown type="type2" scheme="dark" year="2023" month="Mar" day="10" hour="3" minute="01"]

Regards

#322186 Copied

Stanley

Participant

April 18, 2022 at 05:43

Hi,

1)The problem still the same. I have added the above short code at the short product description, however the countdown clock still not appear.

2)The count down clock only appear if I key in the sales price end date at “Simple products”, but doing this way very not stable where if I amend the sales end date then all my variations GONE! disappear by itself!
If I just create it at “Simple products”, it don’t have variations that my guest needed to choose. So both way not solving the problem.

Please advise.

#322212 Copied

Olga Barlow

Support staff

April 18, 2022 at 08:12

Hello,

1) Are you sure that you added that to the short description? Provide us with link to product where you added that, please. Because I tried and it worked for me.

2) You can switch product type to simple, set the sale price and end date, save changes, then switch back to variable product type (your variations should be ok even if you switch to simple and then back) and save your product. Check if the timer appears after these actions.

Regards

#322219 Copied

Stanley

Participant

April 19, 2022 at 10:37

Hi,

1) Yes, the short code was copy and paste at short product description, however the count down clock not shown.

https://prnt.sc/pZCZfHnT-Kao

The product link provided at private content area.

2) I have tried twice to set the sale price end date at simple product then switch back to variable product type, this is how I lost the variables which previously keyed in.

Please contact administrator
for this information.

#322259 Copied

Olga Barlow

Support staff

April 19, 2022 at 17:37

Hello,

1) Check now.

2) I see.

Regards

#322285 Copied

Stanley

Participant

April 20, 2022 at 16:40

Hi,

The countdown clock still not appear on the product slider at home page. It only visible at single product page.

https://prnt.sc/CyPAIaOSmnev

The countdown clock is very important to show at homepage’s product slider as it’ll give urgency for visitor and create higher conversion.

Please assist.

Thanks.

#322330 Copied

Rose Tyler

Support staff

April 21, 2022 at 13:00

Hello,

Edit product and set Default Form Values – https://prnt.sc/D-6NcVaslc1m
Also, update the theme and Core plugin https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#322390 Copied

Stanley

Participant

April 21, 2022 at 18:20

Hi,

I have follow your suggestions, however the countdown clock still not shown at main page’s product slider.

https://prnt.sc/xCLE9TO0UZ0f

#322419 Copied

Olga Barlow

Support staff

April 22, 2022 at 09:54

Hello,

I have enabled product excerpt in theme settings https://prnt.sc/Y3BnAvMSy55S
Check now.

Regards

#322466 Copied

Stanley

Participant

April 24, 2022 at 15:39

Hi,

Finally all sorted out and it works now. Thanks!

#322578 Copied
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