Single Product Slider Issue - by Ankush Mittal

This topic has 14 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: Ankush_Mittal
    Ankush Mittal
    Participant
    February 16, 2021 at 19:51

    Live Site – https://meiraas.com/product/chikankari-flared-palazzo-pant/

    Staging – https://meiraas.codeshark.app/product/chikankari-flared-palazzo-pant/

    As you can see the gallery is not working for many products on the live site, we disabled the theme on the staging and it works fine.

    We tried leaving only the xstore theme, woocommerce and xstore core enabled and it still didn’t work.

    13 Answers
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Support staff
    February 16, 2021 at 20:15

    Hello!

    Thanks for getting in touch with us. My name is Muhammad and I will be your support rep.

    Can you please share the WordPress admin details so I can debug the issue and help you fix it?

    Thank you!

    Avatar: Ankush_Mittal
    Ankush Mittal
    Participant
    February 16, 2021 at 20:17

    I’ve attached here the ftp details and admin access for the staging site.
    Once this is sorted you can either tell me solution for live or I will give you access for that.

    Please contact administrator
    for this information.
    Avatar: Ankush_Mittal
    Ankush Mittal
    Participant
    February 17, 2021 at 13:49

    Awaiting response.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 17, 2021 at 22:52

    Hello,

    Check the FTP access, please, https://prnt.sc/zwe1za
    We can’t connect to your FTP.
    Also, give our WP Dashboard user admin permissions because we don’t have access to themes and plugins https://prnt.sc/zwe717

    Regards

    Avatar: Ankush_Mittal
    Ankush Mittal
    Participant
    February 18, 2021 at 19:18

    We are using white label cms plugin and have enabled you as fellow white label admins and ftp details attached again with correct password, tested.

    Please contact administrator
    for this information.
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Support staff
    February 18, 2021 at 19:36

    Hello!

    Thanks for sharing the FTP, I was able to access it.

    I see WordPress twenty twenty-one theme is activated on the site. Can you please let us know if you are making any changes or we are allowed to activate the theme and debug the issue?

    I am sorry but we cannot proceed without your permission.

    Thank you!

    Avatar: Ankush_Mittal
    Ankush Mittal
    Participant
    February 19, 2021 at 10:34

    Please read my earlier messages carefully, I activated twenty twenty one to show you that without xstore being activated the product thumbnail gallery is working fine. So please go ahead and activate and deactivated whatever you would like as we have give you staging site access. Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 19, 2021 at 16:46

    Hello,

    Problem caused by YITH WooCommerce Product Add-ons plugin. It works with the product images gallery and does not support our custom gallery and require the default one.
    I have enabled default WooCommerce gallery as described here https://xstore.helpscoutdocs.com/article/97-support-of-the-woocommerce-additional-variation-images-plugin

    Regards

    Avatar: Ankush_Mittal
    Ankush Mittal
    Participant
    February 20, 2021 at 17:32

    This isn’t a solution as it is not showing the images properly. If I show this to the client I will be sued for millions.

    Please identify the issue so I can bring it up with YITH people also.

    Avatar: Ankush_Mittal
    Ankush Mittal
    Participant
    February 20, 2021 at 17:51

    Please take a look at their changelog and their development log
    https://wordpress.org/plugins/yith-woocommerce-product-add-ons/#developers

    We need to resolve this urgently.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 22, 2021 at 12:03

    Hello,

    But product gallery works with that solution https://gyazo.com/b6d09ecb5a71296dbdeafd97f78969dd It works the same way like with the default theme that you enabled before. Why is not it suitable for you?

    If you want to make it work with the custom gallery I suppose you need to contact plugin author and ask them to make improvements. I see that they added special options for other themes https://prnt.sc/103nl1z

    Regards

    Avatar: Ankush_Mittal
    Ankush Mittal
    Participant
    February 22, 2021 at 13:43

    Its working fine on their version 1.5.32
    That means that they did something on 1.5.33 which caused the conflict.

    The video you shared is not what we want, we want the left gallery – please see https://meiraas.com/product/chikankari-flared-palazzo-pant/

    Your answer, “It works same way like default theme why is not suitable for you?” is horrendous, if we want everything like default theme then we won’t use xstore anymore, we have 8 – 9 licenses for our clients.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 22, 2021 at 19:15

    Hello,

    If everything works fine with previous version of plugin then you need to contact plugin author about this. They will take a look at issue. If they find that we also need to improve something from our side then just ask then to contact us 8themes@gmail.com and we’ll try to solve this issue in cooperation. We can’t fix it from our side only.

    Regards

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