As you can see the gallery is not working for many products on the live site, we disabled the theme on the staging and it works fine.
We tried leaving only the xstore theme, woocommerce and xstore core enabled and it still didn’t work.Theme version: 126.96.36.199 WooCommerce version: 5.0.0
Thanks for getting in touch with us. My name is Muhammad and I will be your support rep.
Can you please share the WordPress admin details so I can debug the issue and help you fix it?
I’ve attached here the ftp details and admin access for the staging site.
Once this is sorted you can either tell me solution for live or I will give you access for that.
We are using white label cms plugin and have enabled you as fellow white label admins and ftp details attached again with correct password, tested.
Thanks for sharing the FTP, I was able to access it.
I see WordPress twenty twenty-one theme is activated on the site. Can you please let us know if you are making any changes or we are allowed to activate the theme and debug the issue?
I am sorry but we cannot proceed without your permission.
Please read my earlier messages carefully, I activated twenty twenty one to show you that without xstore being activated the product thumbnail gallery is working fine. So please go ahead and activate and deactivated whatever you would like as we have give you staging site access. Thanks
Problem caused by YITH WooCommerce Product Add-ons plugin. It works with the product images gallery and does not support our custom gallery and require the default one.
I have enabled default WooCommerce gallery as described here https://xstore.helpscoutdocs.com/article/97-support-of-the-woocommerce-additional-variation-images-plugin
This isn’t a solution as it is not showing the images properly. If I show this to the client I will be sued for millions.
Please identify the issue so I can bring it up with YITH people also.
Please take a look at their changelog and their development log
We need to resolve this urgently.
But product gallery works with that solution https://gyazo.com/b6d09ecb5a71296dbdeafd97f78969dd It works the same way like with the default theme that you enabled before. Why is not it suitable for you?
If you want to make it work with the custom gallery I suppose you need to contact plugin author and ask them to make improvements. I see that they added special options for other themes https://prnt.sc/103nl1z
Its working fine on their version 1.5.32
That means that they did something on 1.5.33 which caused the conflict.
The video you shared is not what we want, we want the left gallery – please see https://meiraas.com/product/chikankari-flared-palazzo-pant/
Your answer, “It works same way like default theme why is not suitable for you?” is horrendous, if we want everything like default theme then we won’t use xstore anymore, we have 8 – 9 licenses for our clients.
If everything works fine with previous version of plugin then you need to contact plugin author about this. They will take a look at issue. If they find that we also need to improve something from our side then just ask then to contact us firstname.lastname@example.org and we’ll try to solve this issue in cooperation. We can’t fix it from our side only.
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