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Viewing 30 posts - 10,231 through 10,260 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 17:43

    Hello,

    I passed your issue to our developers. I’ll inform you once they check the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 17:38

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 15:58

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page filters > Ajax Product Filters > off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 15:44

    Hello,

    We have fixed the warnings from our theme. But sibs-woocommerce plugin gives a lot of notices
    PHP Notice: Trying to access array offset on value of type bool in /wp-content/plugins/sibs-woocommerce/includes/class-general-functions.php on line 115
    PHP Notice: Trying to access array offset on value of type bool in wp-content/plugins/sibs-woocommerce/includes/class-general-functions.php on line 177
    PHP Notice: Trying to access array offset on value of type bool in /wp-content/plugins/sibs-woocommerce/includes/class-general-functions.php on line 184
    It’s not related to our theme but to the plugin. Even with the default theme, we see the infinite spinner https://gyazo.com/ab5a83586ee816e7d373fb98748c16df

    So, contact the plugin author to fix this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 15:02

    Hello,

    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 15:01

    Hello,

    I checked your product and it works https://gyazo.com/0e582a4f24a33de89e09224320423938
    So, probably issue was caused by one of the third-party plugin that you used. Enable them one by one to find out which one was the reason.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 14:55

    Hello,

    Take our apologies, I suppose it was some misunderstanding. We don’t have option to hide the header for unlogged-in users. You can try custom CSS (Theme Options > Custom CSS) to implement this.
    For example,

    body:not(.logged-in) header.site-header {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 14:12

    Hello,

    Add the below code to fix the issue

    .sidebar.et-mini-content.active {
        z-index: 10000;
    }

    We’ll fix it in the next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 14:06

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 14:05

    Hello,

    Ok. Just keep in mind you can use 1 license for 1 project(dev and production sites). New project(no matter online or offline) – new license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 14:03

    Hello,

    Problem was related to order by option. Fix will be included in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 14:03

    Hello,

    Try to enable W3 total cache but disable Static Block cache in Theme Options > Speed Optimization. Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 13:55

    Hello,

    I checked your code but don’t see problem with activation.
    If you use third-party plugins for the filter you should disable XStore Ajax filter option.
    If you need help with the demo content installation provide us with Wp Dashboard access to your site and we’ll help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 13:37

    Hello,

    1) Updated. I don’t see problems with our theme. Problem was caused by this options of the Clearfy Pro plugin https://prnt.sc/107lfoy
    2) It’s related to your permalink settings. On the main site https://prnt.sc/107iyw3 , on the subdomain https://prnt.sc/107io35
    So, change the permalinks settings to what you need.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 09:58

    P.S. Please, enable payment gateway that gives that error and also provide us with test credentials that we could use to test the payment.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 09:25

    Hello,

    Using theme options you can change the border color of the active variation. If you want to change the BG color you can use custom CSS in Theme Options > Custom CSS

    .st-swatch-preview li.selected, .st-swatch-preview li:hover {
        background-color: #555;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 09:18

    Hello,

    Also, check if you set the correct selectors in the plugin settings https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    If it does not help then provide us with WP Dashboard access to your site o check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 08:48

    Hello,

    There is no need in any class for that ul. Just wrap the list in ul.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2021 at 08:44

    Hello,

    Take my apologies, I missed that I published sites out of the Private content area. I’ll be more attentive.
    Anyway. Even if sites are under maintenance mode it does not change the fact that you used 1 license for multiple projects.
    Read the license policy attentively https://themeforest.net/licenses/terms/regular

    2.You are licensed to use the Item to create one single End Product for yourself or for one client (a “single application”)

    No matter if it’s online or under maintenance at this moment.

    So, if you start the new project you need a separate license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 20:16

    Hello,

    Try to add the below code to Theme Options > Custom CSS

    .et_product-block .cart .quantity {
        order: 0;
    }
    div.pezzi {
        order: 1;
    }
    .single-product-builder .single_add_to_cart_button.button {
        order: 2;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 20:13

    Hello,

    You can try to enable memcache but disable Theme Options > Speed optimization > static block cache. Check if footer is ok after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 20:11

    Hello,

    We checked your license and see that you used our theme and the same license for many projects.
    And if I check your topics I see that you ask questions for different sites.
    You can use 1 license for 1 project(dev and production sites) according to ThemeForest license policy https://themeforest.net/licenses/standard 
    Buy separate licenses for your projects!

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 20:08

    Здравствуйте,

    Всегда пожалуйста!

    С ув. Ольга

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 20:07

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 19:22

    Hello,

    Keep static block cache disabled https://prnt.sc/106vpqb (Theme Options > Speed optimization), probably cache plugin caches it by itself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 19:12

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail. Do you use CDN cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 19:10

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site? We’ll check the settings in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 19:08

    Hello,

    1) Go to Pages > edit shop page > make sure that sidebar position is Inherit https://prnt.sc/106v9iv
    2) Go to Theme Options > WooCommerce > Shop > Shop page layout > choose the sidebar position you need for the shop page and for the product categories.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 19:06

    Hello,

    Add this IP to your whitelist for ssh access 195.201.12.93

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 25, 2021 at 19:05

    Hello,

    Check the product’s individual settings. Probably you enabled/disabled sidebar for one of them https://prnt.sc/106v70d

    Regards

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    Viewing 10,260 results - 10,231 through 10,260 (of 30,391 total)
Viewing 30 posts - 10,231 through 10,260 (of 30,391 total)
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