Woo commerce variable product - by Manos Haritakis

This topic has 8 replies, 4 voices, and was last updated 2 years, 12 months ago ago by Olga Barlow

  • Avatar: Manos_Haritakis
    Manos Haritakis
    Participant
    February 24, 2021 at 21:16

    hello,
    i have added a variable product in woo commerce and i noticed below issues
    when choosing a variation , price is not updated and image is not refreshed
    i can;t buy a product there is an error message
    Please check attached images
    http://prnt.sc/105wbix
    http://prnt.sc/105wc49

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 25, 2021 at 08:28

    Hello,

    Provide URL of this product and temporary wp-admin access, so we can take a closer look.
    Do you have this problem when a default WC theme – Storefront is activated on your site?

    Regards

    Avatar: Manos_Haritakis
    Manos Haritakis
    Participant
    February 25, 2021 at 11:39

    hello,
    this is URL product https://www.eventerashop.gr/shop/%ce%ba%ce%b1%ce%bc%ce%b2%ce%ac%cf%82-%ce%b2%ce%ac%cf%80%cf%84%ce%b9%cf%83%ce%b7%cf%82-tinkerbell/
    i gave you temporary WP admin access.
    Storefront is not activated to test it but it was working before with xstore
    Please help

    Please contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 25, 2021 at 17:26

    Hi

    Kindly check your website with default WC theme – Storefront or deactivate 3rd party plugin one by one it is probably looks that one of 3rd party plugin create a conflict with your website. If you still facing any issue let us know.

    Avatar: Manos_Haritakis
    Manos Haritakis
    Participant
    February 25, 2021 at 20:32

    Hello,
    i have disabled all 3rd party plugin but problem remained
    then i activated storefront and problem solved.
    Please check

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 26, 2021 at 06:23

    HI

    First on all please update your theme package and core plugin. Follow the documentation and then check your website if you still facing any issue let us know.

    https://xstore.helpscoutdocs.com/article/63-theme-update

    Avatar: Manos_Haritakis
    Manos Haritakis
    Participant
    February 26, 2021 at 12:41

    Hello, but i have the latest version of theme and core plugin, how did you come with this recommendation?
    please advice

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 26, 2021 at 15:01

    Hello,

    I checked your product and it works https://gyazo.com/0e582a4f24a33de89e09224320423938
    So, probably issue was caused by one of the third-party plugin that you used. Enable them one by one to find out which one was the reason.

    Regards

    Regards

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