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Email builder - by Andy93i - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Rose Tyler

  • Avatar: Andy93i
    Andy93i
    Participant
    March 2, 2021 at 14:46

    Hello,

    I have version 7.2.5 of your theme but email builder does not appear. Do you know why?

    Thanks

    #277328 Copied Theme version: 7.2.5 WooCommerce version: 5.6.2
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 2, 2021 at 17:27

    Hello,

    Did you update also XStore core plugin?
    Provide us with WP Dashboard access to your site.

    Regards

    #277361 Copied
    Avatar: Andy93i
    Andy93i
    Participant
    March 2, 2021 at 18:32

    I have the Version 3.2.5 for Xstore core plugin

    #277386 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2021 at 08:11

    Is Built-in Email Builder enabled in settings that come from White Label Branding plugin?
    As was mentioned, provide temporary access, so we can take a closer look.

    Regards

    #277457 Copied
    Avatar: Andy93i
    Andy93i
    Participant
    March 3, 2021 at 10:45

    Indeed, the problem came from the. thank you for the help.

    #277507 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2021 at 10:55

    You’re welcome!

    Regards

    #277508 Copied
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