I check the real site instead of the preview and it’s ok.
Regards
Olga Barlow
Participant
March 2, 2021 at 17:02
Hello,
Probably you reached the server limit. Contact your hosting provider and ask them server error logs. Provide us with these logs to find out what limit you need to increase.
Regards
Olga Barlow
Participant
March 2, 2021 at 17:01
Hello,
We don’t have such element at this moment but I passed your request to our developers and we’ll try to add it in the next theme update.
Regards
Olga Barlow
Participant
March 2, 2021 at 16:02
Hello,
It’s style bug that we’ll fix in the next theme update. If you want to fix it before the update follow the previous instructions.
Regards
Olga Barlow
Participant
March 2, 2021 at 16:00
Hello,
There are 2 elements to add map: Gmap element (requires API) and default WPBakery element (you can use it without API). So, use the second one.
Regards
Olga Barlow
Participant
March 2, 2021 at 15:58
Hello,
1) Go to Appearance > Themes > install and activate Storefront theme. Check if you have the same issue with the customer account when the Storefront theme is activated.
I see that you use Varnish. Could you, please, disable the server cache and also provide us with server error logs?
Regards
Olga Barlow
Participant
March 2, 2021 at 15:46
Hello,
Are you looking area to add the mentioned custom? Go to Theme Options > Custom CSS.
Regards
Olga Barlow
Participant
March 2, 2021 at 15:45
Hello,
Go to Appearance > Themes > install and activate Storefront theme. Check if you have the same issue when Storefront theme is enabled?
Regards
Olga Barlow
Participant
March 2, 2021 at 15:43
Hello,
Ok.
Regards
Olga Barlow
Participant
March 2, 2021 at 15:42
Hello,
Provide us with WP Dashboard access to check. Don’t you use any custom code or third-party plugin to hide the admin panel on the home page? Did you try to disable third-party plugins to check?
Regards
Olga Barlow
Participant
March 2, 2021 at 15:39
Hello,
Yes, I see that you installed W3 Total cache.
Regards
Olga Barlow
Participant
March 2, 2021 at 15:38
Hello,
I checked your site and see that you changed the icon https://prnt.sc/10bd845
Do you still need help with this? Could you check using a real device instead of the preview?
Regards
Olga Barlow
Participant
March 2, 2021 at 15:35
Hello,
Custom code was added for the home page only using Elementor https://prnt.sc/10bd0ir to apply a different color of the menu for the demo home page. Check now.
You missed attaching link to images, so can’t check them.
Let me know what other elements are you trying to customize but can’t?
Regards
Olga Barlow
Participant
March 2, 2021 at 15:14
Hello,
We use that demo just like an example that our theme is compatibl with plugin. But the fixing of the third-party plugin issues that are not related to our theme is outside the scope of our support.
Go to Settings > Permalinks > choose the Post name and remove index.php if you have it there https://prnt.sc/10bc1su
Regards
Olga Barlow
Participant
March 2, 2021 at 14:40
Hello,
Provide us with WP Dashboard access to check the settings and limits that you have.
Regards
Olga Barlow
Participant
March 2, 2021 at 14:38
Hello,
Go to Theme Options > Speed optimization > enable Emoji.
Regards
Olga Barlow
Participant
March 2, 2021 at 14:38
Hello,
I see js errors in the console. Provide us with WP Dashboard access to your site. Probably something is related to cache plugin settings.
Regards
Olga Barlow
Participant
March 2, 2021 at 14:36
Hello,
Probably you use some third-party plugins for the redirect or custom code in the .htaccess file.
Check the plugins list. Do you have something like hide login or similar?
Regards
Olga Barlow
Participant
March 2, 2021 at 14:33
Hello,
This is screenshot of the previous version of the FB dev panel. Now you can find option here https://prnt.sc/10bbssu
Regards
Olga Barlow
Participant
March 2, 2021 at 14:30
Hello,
Could you, please, provide screenshot of the blurred images for better understanding?
I’m not sure if we add this version for the WPBakery. I’ll pass your request but can’t guarantee.
Choose the other type of header to change position of the menu https://prnt.sc/10bb9c4
Type that you use does not have such option.
Regards
Olga Barlow
Participant
March 2, 2021 at 13:49
Hello,
Use the custom code to remove the default margin of the banner element https://prnt.sc/106h5mi
.banner {
margin-bottom: 0;
}
In place where you need this space use the row or column settings.
Regards
Olga Barlow
Participant
March 2, 2021 at 13:27
Hello,
I suppose you missed something to change in your DB after moving because you call the icons font from the staging site https://prnt.sc/10bab9y So, ask your hosting provider to check and help you.
To fix the google fonts issue connect to your production using FTP and remove the wp-content/fonts/lato folder. After that go to Theme Options > Typography > rechoose the font and save settings.
Regards
Olga Barlow
Participant
March 2, 2021 at 12:49
Hello,
It should not.
Regards
Olga Barlow
Participant
March 2, 2021 at 12:48
Hello,
Try to create one template in English for all the countries https://prnt.sc/10b9hlw and duplicate it and apply this new one for Italy only https://prnt.sc/10b9i23
Test it if it suits your needs.
Regards
Olga Barlow
Participant
March 2, 2021 at 12:44
Hello,
Press the elements and edit texts according to your needs https://prnt.sc/10b9eer
If you save your changes https://prnt.sc/10b9fyo you won’t lose them after enabling the builder again.
