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Olga Barlow

Participant

March 11, 2021 at 13:17

P. S. You are not able to download an attachment if your order has status On Hold https://gyazo.com/8191f08a50fab1d765f3110479cd0f66
Order should have status Completed to allow downloading. And it’s not related to theme but to WooCommerce settings.
Hope that helps you to sort out.

Regards

#278809 Copied In reply to: Need some help for website

Olga Barlow

Participant

March 11, 2021 at 13:12

Hello,

I have enabled the default WooCommerce theme Storefront to test how it works with the default WooCommerce theme. I got the same result https://gyazo.com/43f42e0d43f12eea0d40f3a5d023d7e2
So, how could that be theme issue if even with the official theme it works the same way?
Contact WooCommerce support to get help with this issue https://wordpress.org/support/plugin/woocommerce/

We do want to help you but our support is able to help only in case issue caused by our theme only.

Regards

#278808 Copied In reply to: Need some help for website

Olga Barlow

Participant

March 11, 2021 at 12:53

Hello,

Unfortunately, we can’t log in to your WP Dashboard https://gyazo.com/1cc3161449ed43201866790644bb3318
Please, check the credentials you provided and reply back with the correct one.

Regards

#278805 Copied In reply to: Demo Header Customizing

Olga Barlow

Participant

March 11, 2021 at 12:50

Hello,

We don’t have option to reset the home page and shop page content.
You can only install the default version again over the existing one and it will import the home page and all the other content including theme options again. Some images could be messed up but in general, you’ll get the default layout.

Regards

#278803 Copied In reply to: Reset home page and product pages to demo style

Olga Barlow

Participant

March 11, 2021 at 12:38

Hello,

1) Sorry but this is how images generated for the shop looks https://prnt.sc/10isdgb
We can do nothing with this. WordPress generates images.
2) Read this post https://kinsta.com/blog/make-fewer-http-requests/
You have a number of missing styles from Elementor page builder and it slows down the page speed. Also time of blocking is huge https://gyazo.com/981cbffcab2b55064d742372788a21c8 I would recommend you to contact your hosting provider to get some help with the site speed because many things are related to server settings not to theme.

3) Blocks look ok https://gyazo.com/c77e7882ae52d8f7b33b94c1c473c7a9 What exactly is wrong? Could you provide screenshot and explain it in more detail?

Regards

#278801 Copied In reply to: Low Photo Quality / Resolution of Product Photos

Olga Barlow

Participant

March 11, 2021 at 11:53

Hello,

You don’t need an additional plugin for this. Just try WooCommerce snippet https://docs.woocommerce.com/document/change-a-currency-symbol/
It’s not related to theme but to WooCommerce plugin.

Regards

#278792 Copied In reply to: Change currency type

Olga Barlow

Participant

March 11, 2021 at 11:50

Hello,

If you need to translate strings from Theme Options or Header builder you need to go to String Translator > scroll down to link Translate admin texts > find these texts as you did on your screenshot and add them to string translator. After that just translate texts.

Let me know if you still have untranslated texts after that. And provide WP Dashboard in this case to help you.

Regards

#278791 Copied In reply to: Translate using wpml

Olga Barlow

Participant

March 11, 2021 at 11:22

Hello,

What error do you get while trying to install new plugin? Could you, provide screenshot?
I did not face problem for example https://gyazo.com/f03c63bb656879b4ee0d1c25381d9e10

Regards

#278787 Copied In reply to: domain name change on website

Olga Barlow

Participant

March 11, 2021 at 11:19

Hello,

We can’t log in to your Dashboard to fix the issue https://gyazo.com/92d20b289a237358e2bc1915b02c6969
Provide us with FTP access to allow us to edit files and fix the mentioned issue of the Redux plugin. It’s related to PHP version, they need to release plugin update to fix the mentioned notice.

Regards

#278786 Copied In reply to: redux error Only variables should be passed by reference

Olga Barlow

Participant

March 11, 2021 at 11:14

Hello,

You are welcome!
You used our of date versions of the Master slider and Essential grid plugins that caused js errors https://prnt.sc/10ir8r5
I found that you don’t use the Master slider, so just removed that and updated EG plugin.
Check your product now.

Regards

#278784 Copied In reply to: website freezes when trying to ad a new product and change headings

Olga Barlow

Participant

March 11, 2021 at 10:59

Hello,

Yes, the update was long ago but we plan a new update within a month. Did you face any compatibility issues with the latest version of WooCommerce or WordPress?
Anyway, we could offer you our XStore theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546/comments?page=192&filter=all#comment_26131363
It comes with regular updates and also has a lot of demos.

Regards

#278778 Copied In reply to: Request change of theme

Olga Barlow

Participant

March 11, 2021 at 09:26

Hello,

You are welcome.

Regards

#278772 Copied In reply to: WATCH SLIDER

Olga Barlow

Participant

March 11, 2021 at 09:19

Hello,

Can’t check your site because of the maintenance mode https://prnt.sc/10iouxr
Provide us with WP Dashboard access to your site to check the issue and help you.

Regards

#278769 Copied In reply to: Shop Page & Products not as demo

Olga Barlow

Participant

March 11, 2021 at 09:18

Hello,

Read this post https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Watch video tutorial and use correct theme archive https://youtu.be/4n1re0jKorc

Regards

#278768 Copied In reply to: Just Purchased, but can not install

Olga Barlow

Participant

March 11, 2021 at 09:16

Hello,

Go to Theme Options > WooCommerce > Shop > Shop page layout > choose position of the sidebar. Under WooCommerce section you can find also many other options to edit layout of the shop page, products effects etc.
If you want to be able to edit shop archive page using Elementor you need to use Elementor Pro, default Elementor does not have such option.

Regards

#278767 Copied In reply to: Sidebar is not show on Shop page !

Olga Barlow

Participant

March 11, 2021 at 09:13

Hello,

Go to Theme Options > Speed optimization > Images display > choose Default and check the single product page after that. If it does not help then provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#278766 Copied In reply to: Gallery photos and image for produtcs are not showing

Olga Barlow

Participant

March 11, 2021 at 09:08

Hello,

If you use Elementor single product builder you’ll get the layout of the Elementor, built-in XStore builder won’t control the single product page.

Which builder is more suitable for you depends on the layout you want to implement. XStore supports both, so use the one that is handier for you.

Regards

#278765 Copied In reply to: Using Elementor Pro Single Product Page Builder

Olga Barlow

Participant

March 11, 2021 at 09:03

Hello,

I checked your shop page and it works ok https://gyazo.com/0a28d902fd3127adf3dd61cde26a937c . I see that plugin is enabled.
So, could you, please, explain your actions step by step to reproduce the error?

Regards

#278764 Copied In reply to: Conflict with XStore Core plugin and Themecomplete Extra Product Options plugin

Olga Barlow

Participant

March 11, 2021 at 08:44

Hello,

I checked your site, tried to change sticky header color, Logo size even without zoom and did not face any issues https://gyazo.com/c0bb50605211b69e2af348bb3b13f890

Regards

#278762 Copied In reply to: Website looks different on Edit than on Published

Olga Barlow

Participant

March 11, 2021 at 08:29

Hello,

I have created the layout using single product builder. Check now.

Regards

#278760 Copied In reply to: Product Page Display Question

Olga Barlow

Participant

March 10, 2021 at 18:35

Hello,

This is default WordPress option, not theme option. Did you request re-indexing of your site once you changed the favicon?

Regardds

#278704 Copied In reply to: favicon doesnt show in google

Olga Barlow

Participant

March 10, 2021 at 18:30

Hello,

What username should we use?

Regards

#278703 Copied In reply to: Demo Header Customizing

Olga Barlow

Participant

March 10, 2021 at 18:29

Hello,

Answered. Sorry for the delay.

Regards

#278702 Copied In reply to: Could you please answer my previously asked questions?
Olga Barlow

Participant

March 10, 2021 at 18:28
Hello,

Take my apologies for the delay in answering.
I have tested your site and made some improvements of the site speed:
Before – https://gtmetrix.com/reports/aptiekaspreces.lv/x6DPTgHT/
After – https://gtmetrix.com/reports/aptiekaspreces.lv/vh1kyDHZ/
We don’t have more options to make it faster in our theme. So, if you are not satisfied with theme speed we can give you refund.

2) Add the below code to change the shipping aligment

#shipping_method .amount { margin-left: 15px; } #shipping_method li label { justify-content: flex-start; }

Regards
#278701 Copied In reply to: Slow website and bad GT metrix Grade
Olga Barlow

Participant

March 10, 2021 at 17:54

Hello,

Could you, please, tell me where you use Instagram element? Provide link to page, please.

Regards

#278699 Copied In reply to: Instagram module not working
Olga Barlow

Participant

March 10, 2021 at 17:51
Hello,

Try to add the below custom to Theme Options > Custom CSS and check images after that

.content-product .product-content-image img { width: auto; }

Regards
#278697 Copied In reply to: Low Photo Quality / Resolution of Product Photos
Olga Barlow

Participant

March 10, 2021 at 17:32

Hello,

You can use the same license.

Regards

#278694 Copied In reply to: I WANT TO USE THIS THEME ON MY SAME DOMAIN

Olga Barlow

Participant

March 10, 2021 at 17:32

Hello,

Unfortunately, this element uses the repeater field that glitches with the multiple headers and we don’t have the solution to fix this at this moment. We would recommend you to use the Widget element and add the Socials widget to the Right side top bar widget area and add links you need. Check now.

Regards

#278693 Copied In reply to: Bugging XStore

Olga Barlow

Participant

March 10, 2021 at 17:17

Hello,

Slider is not the problem, problem is settings you did not set. Edit that slider and choose the product categories you want to show in this slider https://prnt.sc/10i4sii

Regards

#278686 Copied In reply to: WATCH SLIDER

Olga Barlow

Participant

March 10, 2021 at 17:13

Hello,

Nope, you can make only the whole widget closed on mobile https://prnt.sc/10i4qf6

Regards

#278685 Copied In reply to: Product Quantities going up in 2s
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Viewing 30 posts - 9,931 through 9,960 (of 30,337 total)

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