Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
March 11, 2021 at 17:41
Hello,
Did you use File generator option? Go to XStore > Files generator > remove file that you have there. Don’t use this option if you are not very familiar with theme elements.
Regards
Olga Barlow
Participant
March 11, 2021 at 17:40
Hello,
Provide us with link to your site and temporary WP Dashboard access. We need to check the issue to tell you how to fix that.
Use the Headings element if you need to add any title, it has option to align the heading.
To change Instagram from grid to slider edit the Instagram element and change the display type in the element settings. Let me know if you need screenshots for a better understanding.
Regards
Olga Barlow
Participant
March 11, 2021 at 17:29
Hello,
Thank you very much for your rating!
Regards
Olga Barlow
Participant
March 11, 2021 at 17:28
Hello,
Yes, XStore comes with a built-in QuickView option. You can enable it in Theme Options > WooCommerce > Shop Elements > Quick View. After that go to Theme Options > WooCommerce > Shop > Product styles > Product Content Effect > choose one of the effects that suit your needs. QV appears on hover.
You will lose changes after theme update if you do them in parent theme files.
If you want to have filter by drand like drop-down we would recommend you to create a new widget based on our widget code using child theme with the functionality you need and do all the changes in the child theme.
Regards
Olga Barlow
Participant
March 11, 2021 at 16:57
Hello,
I checked your site and don’t see the demo menu https://prnt.sc/10iy1m2
Could you, please, explain in more detail? Maybe provide screenshots of how it was before for better understanding.
Regards
Olga Barlow
Participant
March 11, 2021 at 16:50
Hello,
Add this email 8themes@gmail.com to the developers’ list of your Google account and also provide us with FTP access to your site. We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
March 11, 2021 at 16:43
Hello,
I checked your code and see that you used it for a few projects bathandbodyworksng and theleadershiptv. Do you still plan to use theme for these 2 projects?
Elementor plugin causes JS errors https://prnt.sc/10ix9kb It breaks the related products slider.
Provide us with FTP access to your site to check the issue in more detail.
Regards
Olga Barlow
Participant
March 11, 2021 at 15:33
Hello,
Provide us with WP Dashboard and FTP access to your site to help you.
Regards
Olga Barlow
Participant
March 11, 2021 at 15:32
Hello,
Unfortunately, we don’t have other option to show it as it was before.
Theme has only option to import the Coming soon page and set it as the home page. Go to XStore > Import demos > choose the coming soon page and import it. Go to Settings > Reading > set as the front page.
This is a built-in List layout of the product card. Could you, please, explain in more detail what exactly do you want to customize? Do you want to change the font-size/color or add/remove any additional elements?
Regards
Olga Barlow
Participant
March 11, 2021 at 15:14
Hello,
If you install the new version over the existing one you will get some messy. Because you import menu items, images in addition and it causes visual issues. You need to edit menus in this case and remove unnecessary elements (Appearance > Menus).
Regards
Olga Barlow
Participant
March 11, 2021 at 15:11
Hello,
You may check the plugins below but I can’t guarantee that this is what you need because I’m theme support member not the plugin’s support. I’m able to guide you with theme options only.
I have installed child theme.
Probably the previous theme has the option to extra stretch for its layout. If you switch to our theme use Elementor stretch option https://prnt.sc/10ivx1h
Continue editing your site according to your needs.
2) Go to Theme Options > Header builder > edit the Connection block in the top header and remove unused Widget elements from that connection block.
3) Provide us with temporary WP Dashboard access to check the site and help you, we can’t do this because of the Maintenance mode that you enabled.
4) Go to Appearance > Menu > create mobile menu with all the links you need. After that go to Theme Options > Header builder > Mobile menu > choose the mobile menu you would like to show on your site (newly created menu).
Go to Theme Options > General > Enable Static Blocks > Save and check the site after that.
Regards
Olga Barlow
Participant
March 11, 2021 at 14:30
Hello,
Do you use any third-party plugins in addition to plugins bundled with theme? Try to disable all the third-party plugins that do not come with theme and check the checkout page after that. Do you still have the mentioned issue?
If yes then provide us with WP Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
March 11, 2021 at 14:26
Hello,
We do really want to help you but we can’t do this without cooperation from your side. Please, provide us with correct WP Dashboard access to allow us to help you and explain theme settings you need to use to achieve the results you need.
Regards
Olga Barlow
Participant
March 11, 2021 at 14:23
Hello,
When you submit topic you probably saw https://prnt.sc/10iv4rj that reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun.
I checked the previous topic that you created and it was answered fast https://prnt.sc/10iv75m
Did you install default WooCommerce pages to make the cart and checkout work? These pages are not theme pages but WooCommerce plugin pages.
Provide us with link to site where you use our theme and temporary WP Dashboard access and we’ll do our best to help you! We are waiting for your reply.
Regards
Olga Barlow
Participant
March 11, 2021 at 14:18
Hello,
I don’t see our theme on the site you provided. Make sure that you created default WooCommerce pages (cart, checkout, my account). Go to WooCommerce > Status > click Tools tab > click Install pages button.
