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Website freezes when trying to ad a new product and change headings

This topic has 4 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

guitarsandtoys

Participant

February 25, 2021 at 06:26

I have been using this template for 6 years and I have an issue with the website. To begin with I have all the plugins updated. When I add a new product the page open normally then I try to ad a heading or change a heading from Heading 1 to heading 2 and the website clashes. on top of that doe snot let me write short descriptions and once the product is saved and you go and check the description goes missin.

Can you help me to fix it

Please, contact administrator
for this information.

#276394 Copied Theme version: 6.3.2 WooCommerce version: 5.0.0

3 Answers

Olga Barlow

Support staff

February 25, 2021 at 13:46

Hello,

I checked your site and don’t see any problem with product creation. Here is test product that we created https://gemsandgold.com.au/product/test/
Could you, please, provide us with video of the issue?

Regards

#276494 Copied

guitarsandtoys

Participant

March 10, 2021 at 05:08

Hi there thanks for your prompt reply. It seems that once we open the ticket for gemsandgold.com.au the issue was fixed by a miracle short after i have paid for extended customer service. However, I have another website having exactly the same issue.

Video link of the issue is attached on the pricate are

Please contact administrator
for this information.

#278538 Copied

Olga Barlow

Support staff

March 11, 2021 at 11:14

Hello,

You are welcome!
You used our of date versions of the Master slider and Essential grid plugins that caused js errors https://prnt.sc/10ir8r5
I found that you don’t use the Master slider, so just removed that and updated EG plugin.
Check your product now.

Regards

#278784 Copied
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