Import Failed - by YOUNES - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: YOUNES
    YOUNES
    Participant
    March 9, 2021 at 18:15

    Hi, Sir/Mme
    i have a problem with the imported files ,is not as demo, i install everything succefully no error ,after that i go check the website how it’s look like and i found everything is messy ,the dropdown menu, the header ,the footer all not like the demo .i mentioned the website url to check
    Could you please help me to fix this issues
    Thank you

    Best regards
    Younes

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 9, 2021 at 18:56

    Hello,

    Provide us with temporary WP Dashboard access to your site, please. We’ll check and help you.

    Regards

    Avatar: YOUNES
    YOUNES
    Participant
    March 9, 2021 at 21:06

    i’ve send you the link for a temporary access
    Thank you

    Best regards
    Younes

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2021 at 10:20

    Hello,

    Please clear cache and check the site now.
    Let us know if you need any further assistance.

    Regards

    Avatar: YOUNES
    YOUNES
    Participant
    March 10, 2021 at 22:26

    Hi Sir/Mme
    Thank you for you Support
    i just have a question if i want to change the template and import another model
    should that effect the recent one and i need again to fix
    Thank you

    Best regards
    Eyounes

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 11, 2021 at 15:14

    Hello,

    If you install the new version over the existing one you will get some messy. Because you import menu items, images in addition and it causes visual issues. You need to edit menus in this case and remove unnecessary elements (Appearance > Menus).

    Regards

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