Forum Replies Created

Viewing 30 posts - 9,691 through 9,720 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2021 at 10:39

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2021 at 10:39

    Hello,

    1) Provide us with link to the product where you have the “Uncaught TypeError: Cannot read property ‘classList’ of null”
    2) I did not face issues with checkout the https://prnt.sc/10tb00z Describe your actions step by step to get the mentioned issue. Did you try to enable default Storefront theme and test the order? Do you have this issue?
    3) I see that third-party plugin generates errors https://prnt.sc/10tb438 So, contact plugin author to fix the problem because it’s not good.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2021 at 10:29

    Hello,

    We have a lot of requests these days. So, we need a little bit more time. Sorry for this delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2021 at 10:23

    Hello,

    It looks Elementor does not call the necessary scripts if you add elements to Ajax popup. I passed issue to our developers, they will check if they can do anything with this. I’ll inform you once get an answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2021 at 10:13

    Hello,

    I checked the mentioned products and don’t see problem https://gyazo.com/1d91440f01962c50fad67ed97a2a5d48

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2021 at 10:10

    Hello,

    Do you mean that you need white bg for the slider content on mobile devices?
    Add the below code to Theme Options > Custom CSS

    @media only screen and (max-width: 768px){
    .et-slider .slide-content {
        background-color: rgba(255, 255, 255, 0.9);
        border-radius: 10px;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2021 at 09:48

    Hello,

    I removed your custom code https://prnt.sc/10t9ljn and warnings disappear. Use translation files to translate theme and XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 20:39

    Hello,

    You are welcome.
    Glad to hear that. Feel free to ask if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 20:38

    Hello,

    Go to Theme Options > Header builder > edit Newsletter elements and change the newsletter content to what you need (use Static block or custom HTML depending on your needs).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 20:37

    Hello,

    If you still have the mentioned issue it means that cache is not cleared. Try to check from another PC or browser.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 20:35

    Hello,

    You are welcome.
    Have a good week too.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 20:34

    Hello,

    Use correct background for the mobile header https://prnt.sc/10sskmz
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 20:30

    Hello,

    Provide us with WP Dashboard access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 20:27

    Hello,

    Check the fonts now. If you have new issues, please, create new topic.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 20:09

    Hello,

    Translate buy now text and wishlist texts using Loco translate https://prnt.sc/10sryth Also translate strings in the YITH plugin settings https://prnt.sc/10ss16r
    Make sure that you translated all the strings and let me know after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 19:59

    Hello,

    1) May I ask how did you try to remove that? Because we don’t have the option to remove it. Only custom CSS

    .product-information-inner .stock.in-stock {
        display: none;
    }

    2) Go to Theme Options > Header builder > Stocky header > change the background color and content color of the bottom header.
    3) Add the product gallery images for your product and make sure that the product gallery is enabled in the single product settings https://prnt.sc/10srt1d
    4) Use translation files https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and instead of the real translation add the text you need.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 19:07

    Hello,

    Use translation files https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and instead of real translation add “Save” text into the translation field of “Up to”. Or provide us with WP Dashboard access and we’ll help you with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 18:59

    Hello,

    As I can see theme translation was not synced and mentioned strings are not translated https://prnt.sc/10sqhhw

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 18:47

    Hello,

    Go to Loco Translate > Plugins > XStore core plugin > make sure that you translated all the necessary words. Also, go to Loco translate > Themes > XStore > make sure that you translated all the necessary words. If it does not help then provide us with WP Dashboard access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 18:44

    Hello,

    Nope, still nothing https://prnt.sc/10sq515
    Is “theme” correct username?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 18:42

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site to check it? Because at this moment I see coming soon page only https://prnt.sc/10sq385

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 18:40

    Hello,

    Very strange because it works from our side https://gyazo.com/94886b143501691bb09252dc6c48c695
    What browser do you use? Did you try to check the site using another browser/another PC?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 18:37

    Hello,

    I don’t see the mentioned issues https://gyazo.com/a0fc7ac6bfdac10fcbd06159f381247c
    Try to clear cache and check your site after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 18:17

    Hello,

    Mentioned translations are located in the XStore Core translation file.
    Glad to hear that you find it. Let us know if you still need any help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 18:14

    Hello,

    Updated. Check your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 17:34

    Hello,

    I can’t check your site to find the reason of the mentioned issue because of the maintenance mode https://prnt.sc/10soj1a Could you, please, provide us with temporary WP Dashboard access to your site in the Private content area to check the site and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 17:26

    Hello,

    Take my apologies for the delay. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 17:21

    Hello,

    We can’t connect to your server https://prnt.sc/10so8ir Provide us with the correct FTP, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 17:19

    Hello,

    Try to contact your hosting provider and ask to reduce the server response time. If you use our theme you get more information about product than with the default theme, so server response time is an important moment in this case. We don’t have more options at this moment to speed up these requests from theme side unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 22, 2021 at 17:15

    Hello,

    Provide us with link to product where you have the issue. We need to inspect product to find the reason of the issue.

    Regards

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Viewing 30 posts - 9,691 through 9,720 (of 30,337 total)
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