Problem with full width (promo) header on tablet and mobile

This topic has 6 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

  • Avatar: SkyFocus
    SkyFocus
    Participant
    March 22, 2021 at 17:18

    Hi,

    I’m using XStore to build my website and I have a promo-bar on the top-header. When I click on the settings of the top bar I have the ability to switch the top header to “full-width” and that is what I want. But … this only works for the desktop version, when switching to fullscreen on tablet and mobile view it briefly switches the preview to fullscreen but the result on the actual site it is not fullscreen there are still bars visible in the background color.
    When now reloading the XStore customizer window the preview is not full-width anymore.

    Is this a bug or something I have to adjust somewhere else ?

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 22, 2021 at 18:42

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site to check it? Because at this moment I see coming soon page only https://prnt.sc/10sq385

    Regards

    Avatar: SkyFocus
    SkyFocus
    Participant
    March 22, 2021 at 19:04

    I’ve sent you the credentials

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 22, 2021 at 20:34

    Hello,

    Use correct background for the mobile header https://prnt.sc/10sskmz
    Check now.

    Regards

    Avatar: SkyFocus
    SkyFocus
    Participant
    March 24, 2021 at 20:13

    I see it is okay now. I think I am confused between the two ways to switch to the mobile version. I’ve used the buttons on the bottom of the control-bar where you can switch between desktop-tablet and mobile. O apparently can change the layout of the page but cannot change the color settings. I did change the background at the place you are pointing out but I did not switch at that place ….

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2021 at 08:59

    Hello,

    We are glad that you sorted out.

    Regards

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