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Blog and Product Display Issues - by Will

This topic has 9 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

Will

Participant

March 1, 2021 at 22:19

Al products not loading on mobile. I’ve tested on several phones, connections browsers. Cleared caches, restarted phones, I’ve tried everything. Out of 147 products it shows like 105 of them, on all devices. Android iPhone tablets wifi mobile data, I’ve tested everything I can.

Blog posts are appearing in duplicate on the blog page: https://skindipt.com/blog/
I can’t find any theme setting or option to fix.

Please, contact administrator
for this information.

#277226 Copied Theme version: .6.2.9 WooCommerce version: WordPress 5.6.2

8 Answers

Robert Hall

Support staff

March 2, 2021 at 08:52

hi

First of all please update the theme package with latest and then check your webiste.
Please follow this article – https://xstore.helpscoutdocs.com/article/63-theme-update
Let us know if you need any further assistance.

#277268 Copied

Will

Participant

March 9, 2021 at 21:32

I updated WordPress on my site, then updated the theme, and then started getting wordpress errors:

There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about debugging in WordPress.

It essentially broke my whole site, broke the menu, etc. I am now restoring from a backup, thank god I had a backup.

Please help me with these issues some way. I paid for to renew support to specifically get these two issues resolved and now my site is broken because I followed your instructions and tried to update.

#278512 Copied

Will

Participant

March 10, 2021 at 06:23

Website restored from backup, how can I update the theme and make sure I don’t break the site again? Any help is appreciated. Thank you!

#278539 Copied

Olga Barlow

Support staff

March 10, 2021 at 16:15

Hello,

If you did not update the theme too long then create staging site (full copy of the existing), provide us with WP Dashboard and FTP access to your staging site, we’ll update theme and all the bundled plugins. You’ll check if everything is ok and then we’ll move update to your production. 6.2.9 version of theme is old version and we don’t recommend update production without staging to the latest version.

Regards

#278673 Copied

Will

Participant

March 22, 2021 at 15:44

This creates a TON of extra work for me. Can you update the site on the live link? I have secure backups taken. Pleas let me know if you can help me, I still have to address the original issues that are broken with the theme (duplicate blog posting).

Please contact administrator
for this information.

#280461 Copied

Olga Barlow

Support staff

March 22, 2021 at 18:14

Hello,

Updated. Check your site.

Regards

#280499 Copied

Will

Participant

March 22, 2021 at 20:21

Thank you very much I see that WordPress and the theme are updated. And the blog page issue is fixed.

One last thing, on the top right bar I have a link that says “Newsletter” and has a popup, how can I change that link setting, or link it to a mailchimp signup form?

Thank you very much again

#280524 Copied

Olga Barlow

Support staff

March 22, 2021 at 20:38

Hello,

Go to Theme Options > Header builder > edit Newsletter elements and change the newsletter content to what you need (use Static block or custom HTML depending on your needs).

Regards

#280530 Copied
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