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Error 500 - by philippedu310 - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler

philippedu310

Participant

March 26, 2021 at 15:01

Hello

I was working on the site when a 500 error suddenly appeared
I cleared the cache – check the htaccess file – reinstall wordpress but nothing changes
Could you help me please ?

Thanks for your help
Philippe

Please, contact administrator
for this information.

#281197 Copied Theme version: 6.3.2

5 Answers

Olga Barlow

Support staff

March 27, 2021 at 12:08

Hello,

Can’t connect to your FTP to enable WP debug and check what error you have https://prnt.sc/10wzudw
Check the FTP access, please, and provide the correct one.

Regards

#281351 Copied

philippedu310

Participant

March 27, 2021 at 13:35

Hello

i change the FTP access
Thanks for your help
Bests regards
Philippe

Please contact administrator
for this information.

#281361 Copied

philippedu310

Participant

March 30, 2021 at 05:14

Hello,
did you have time to resolve the error 500?
Thanks for your feedback
I have to finish the site quickly and the customer is starting to get impatient
Thank you a lot
Philip

#281704 Copied

Rose Tyler

Support staff

March 30, 2021 at 08:24

Hello,

I’ve passed your question to our technicians. I will let you know once get a reply from their side.
Meanwhile, contact your hosting provider and ask to check it from their side, check the server error log.

Regards

#281737 Copied

Rose Tyler

Support staff

March 30, 2021 at 12:47

Hello,

Please provide temporary wp-admin access, so we continue work on your site. Looks like something is wrong with the content of static blocks, so this functionality was temporarily disabled in files via FTP.
Waiting for your reply.

Regards

#281787 Copied
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