Forum Replies Created

Viewing 30 posts - 9,181 through 9,210 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 09:20

    Hello,

    I made real order https://prnt.sc/11i5kj4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 09:18

    Hello,

    1) If you click the category you’ll get the https://domain name/category/category name/ It’s related to WordPress permalinks, not to theme. You can manage permalinks settings in Settings > Permalinks.

    2) Use theme translation files https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and translate Archive by category to Blog

    3) You can manage permalinks settings in Settings > Permalinks.

    4) What width do you want for the comments form?
    To change the submit link to button go to Theme Options > Custom CSS > find and remove the below code

    .form-submit input[type=submit] {
                    line-height: 14px;
                    font-size: 20px;
                    color: #1e1b1b;
                    background: transparent !important;
                    font-family: Raleway;
                    border: none;
                    font-weight: 400 !important;
                    height: 20px;
                    border-bottom: 1px solid #1e1b1b !important;
                    padding: 0;
                    text-transform: initial;
                    margin-bottom: 60px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 08:58

    Hello,

    1)Do you edit text of the top widgets and can’t change it? What text do you want to get in the topbar? Provide us with WP Dashboard and FTP access to your site to check.
    2) If you made changes in child theme and added custom code we are not responsible for your child theme. We can help you only in case issue also appears with the parent theme.
    3) We don’t call connect.podium.com. So, ask your hosting provider to scan your WP installation to make sure that you don’t have any viruses. Also, try to disable all the third-pary plugins that do not come bundled with our theme and check if you have this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 08:51

    Hello,

    1) Add the below code to Theme Options > Custom CSS to fix the brands carousel size

    .owl-carousel .et-brand img {
        width: auto;
    }

    2) Provide us with link to your shop page to check the issue with the filters and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 08:44

    Hello,

    Provide us with the correct WP Dashboard and FTP access to your site to check the issue in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 18:11

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 18:09

    Hello,

    Check permissions for your folders and files of the WP installation. All the media are broken https://prnt.sc/11ghql0 and it’s not related to our theme but to your server settings.
    Also, our theme can’t save the options file to the appropriate directory. So, only you fix the issue with the media I think theme options file also appears.
    Contact your hosting provider and fix this issue. Reply back after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 16:03

    Hello,

    Add the below custom to remove that space

    .null-instagram-feed li a {padding-bottom: 0 !important;}
    To refresh instagram you can go to XStore > Authorization APIs > click Referesh Instagram button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 14:17

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 14:07

    Hello,

    I don’t see that you use animated gif https://magneticnaildesign.ro/wp-content/uploads/2021/04/Romy-Juicy-Fruits-scaled.gif This gif does not have any animation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 14:07

    Hello,

    I don’t see that you use animated gif https://magneticnaildesign.ro/wp-content/uploads/2021/04/Romy-Juicy-Fruits-scaled.gif This gif does not have any animation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 12:59

    Hello,

    Issue was caused by your custom CSS https://prnt.sc/11g0cjo
    I had to add important for our styles to overwrite your custom because I’m not sure why you added important in your styles instead of using additional selectors to apply styles.
    Anyway, check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 12:54
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 12:51

    Hello,

    You are welcome.
    We don’t have option to display number of items in stock there. You can implement this with additional customization. Submit customization request here because additional customization is not included in our basic support https://themeforest.net/page/item_support_policy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 12:48

    Hello,

    Can’t log in to check the issue because link that you provided redirects to this page
    https://gyazo.com/32be250326aa48a41d9916219c38f8f0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 12:40

    Hello,

    Take my apologies for the delay. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 12:33

    Hello,

    Provide us with link to your site and temporary WP Dashboard access. Also, tell me what pages are missing and you would like to get them? Provide links.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 12:30

    Hello,

    Thank you for your patience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 12:27

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 12:08

    Hello,

    You are welcome. Yes, we’ll include the fix to the next update. If you need to fix the problem with the product categories for other installations you have then copy the core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 12:06

    Hello,

    Contact your hosting provider. Probably your server has some limits for such requests.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 11:42

    Hello,

    I don’t see any header image uploaded, only color https://prnt.sc/11fw9g1
    Could you, please, tell me where did you upload the header image? Did you create multiple header for this category?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 11:39

    Hello,

    I don’t see problem with that section https://gyazo.com/4373056e02790322e034d3d264d888ea
    I see that you use Cloudflare CDN. Don’t forget to clear CDN cache after changes and also the browser cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 11:37

    Hello,

    Provide us with link to site where we’ll be able to check the issue and also WP Dashboard and FTP access to your site. We’ll check it in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 11:36

    Hello,

    Sorry but I don’t see rel = “canonical” even when the default theme is enabled https://gyazo.com/a8531afef44284c6ca43b20fff35ac76
    So, contact Rank Math SEO plugin author to clarify this question.
    We’ll be able to help in case issue appears with our theme only and works fine with the default theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 11:36

    Hello,

    Sorry but I don’t see rel = “canonical” even when the default theme is enabled https://gyazo.com/a8531afef44284c6ca43b20fff35ac76
    So, contact Rank Math SEO plugin author to clarify this question.
    We’ll be able to help in case issue appears with our theme only and works fine with the default theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 11:28

    Hello,

    Add the below code to child theme style CSS to make the new button the same height and align it

    .dokan-store-support-btn {
        margin-top: 0;
        padding: .95rem 2.2rem;
        height: auto;
    }

    Position of that button is not related to theme but to the Dokan plugin. So, contact Dokan developers if you want to show it next to Share icons.

    Add to cart button uses the Dark button styles, so go to Theme Options > Styling > check the bg color settings for the Dark buttons.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 11:00

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 10:15

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 10:13

    Hello,

    Check now, please.

    Regards

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    Viewing 9,210 results - 9,181 through 9,210 (of 30,391 total)
Viewing 30 posts - 9,181 through 9,210 (of 30,391 total)
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