Forum Replies Created

Viewing 30 posts - 9,211 through 9,240 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 10:06

    Hello,

    Thank you for using our theme!
    We don’t have option to use custom SVG for the close button. If you want to change the color add the below code to Theme Options > Custom CSS

    .et-mini-content .et-close {
        color: #7d0d33;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 10:03

    Hello,

    I don’t see problem to choose the brand for the shop manager https://prnt.sc/11fq8qj
    Could you, please, explain in more detail or provide video of the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 09:57

    Hello,

    What browser do you use? Do you clear browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn to check your changes? Because Elementor saves his styles to css file and browser caches css files. Also, do you use cache plugin or CDN? You need to clear them both because if you make style changes in theme options or page or menu static block all these changes saved into css file and cache plugin and CDN caches these files and you won’t get changes until clearing. That’s why if your site is under development it would better to disable the cache plugin and CDN. Enable it once you finish development.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 09:49

    Hello,

    You can find them in the server error log.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 09:47

    Hello,

    To create a transparent header that overlaps the page content we would recommend using of multiple headers option and create copy of the existing header for the home page and edit this copy to change the bg color for the header sections and enable the Header overlap effect for the desktop and mobile if you need.
    Watch the video tutorial for the multiple headers option https://youtu.be/BpeXfzNwkOc
    If you still have the problem after that then provide us with WP Dashboard access and we’ll create an example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 15, 2021 at 09:45

    Hello,

    I checked the home page and don’t see the mentioned issue with the number of images. Provide us with temporary WP Dashboard access to your site to check the issue with the bottom space.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 23:16

    Hello,

    You are welcome. It was theme bug and we fixed theme code. Fix will be included in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 23:14

    Hello,

    You are welcome.
    We never faced the mentioned issue with login using Chrome browser, we don’t have any compatibility issues with Chrome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 23:10

    Hello,

    That’s strange because I have added the mentioned code to your .htaccess file and everything works.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 17:48
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 17:47

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 17:44

    Hello,

    I passed your issue to our developers. Waiting for reply. We have a lot of requests these days, so take my apologies for this delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 17:28

    Hello,

    You are welcome.
    Use custom code

    .et_cart-type-3 .quantity-wrapper .add_to_cart_button.button:after {
        content: "Купить";
        font-size: 14px;
    }
    .content-product .quantity-wrapper .button {
        min-width: auto;
        padding: 0 20px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 17:23

    Hello, @tetiana_ilina

    Go to your account and click the refresh icon next to your support period. You should not have issue with the topic creation because your support period is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 17:21

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 17:12

    Hello,

    Do you want to change the image size on the shop page? Because I don’t understand your question.

    If yes then 1) go to Theme Options > Custom CSS add the below code

    .content-product .product-content-image img {
        width: auto;
    }

    2) Go to Theme Options > WooCommerce > Product images > change the width of the thumbnails.

    We would recommend using high-quality source images (min 600px width) with the same size for all the images to have nice-looking grid on the shop page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 17:08

    Hello,

    1) Title above the image is not the link, it’s a simple heading https://prnt.sc/11e5k36
    I can’t suggest you something more because I need to check the element you use and its options.

    2) You can submit feature request here https://www.8theme.com/taskboard/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 17:01

    Hello,

    Yes, they inherit the shop archive page layout.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 17:00

    Hello,

    Could you, please, provide us with WP Dashboard access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 16:30

    Hello,

    We need to check theme js code to find the reason of the issue and fix it. We can’t edit js files via WP Dashboard.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 16:30

    Hello,

    Watch video tutorial https://youtu.be/xMEoi3rKoHk
    If you still have issues with theme update then provide us with WP Dashboard and FTP access to your site. Don’t forget to make files and DB backup before the update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 16:28

    Hello,

    You are always welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 16:27

    Hello,

    We don’t have such design for the product grid. So, you can implement this only by additional customization. You can submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 16:25

    Hello,

    1) Could you, please, ask your developer to explain in mode detail what he means by “a lot of open lines”? Because we also do not fully understand his idea.

    2) Add the code below to Theme Options > Custom CSS or child theme style.css

    .woocommerce-page .site-header {
        margin-bottom: 30px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 16:21

    Hello,

    Then use
    add_action( 'woocommerce_single_variation', 'etheme_product_single_size_guide', 15 );

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 16:18

    Hello,

    Could you, please, check server error logs? Do you have errors there?
    Could you try if you have performance problem when the default theme is activated and you publish scheduled products?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 16:16

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 16:04

    Hello,

    I checked your site and don’t see issue with the image once get the order even if XStore core plugin is activated https://prnt.sc/11e2feg

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 15:30

    Hello,

    1) You can display additional content after the q-ty form by additional customization of content-product.php and content-product-slider.php. Contact plugin author and ask what function they use to show that 1 click button.

    2) If you don’t need these changes then just remove content-product.php and content-product-slider.php files. from your child theme. Do the backup before it because if you decide to get changes back then you’ll be able to restore the backup.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2021 at 15:00

    Hello,

    Check now. If you need to change the header on the home page then just edit Home page header https://prnt.sc/11dz33v

    Regards

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    Viewing 9,240 results - 9,211 through 9,240 (of 30,391 total)
Viewing 30 posts - 9,211 through 9,240 (of 30,391 total)
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