Forum Replies Created

Viewing 30 posts - 9,151 through 9,180 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 14:02

    Hello,

    If the plugin support told you that they don’t have any special emails for the subscriptions then we can do nothing with this. I suppose they use default WooCommerce templates and just add the information about subscriptions there. Did you compare emails that you get for the subscription order with Email builder and without? Do you have any missing information in emails built using builder? Provide screenshots of missing information.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 13:54

    Hello,

    You are welcome. Maybe you use some third-party plugin that causes that issue for the administrator because our theme does not have any options for this and should not cause any issus with the checkout process.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 13:53

    Hello,

    Yes, to global, in addition to code you have there. Or add the code to child theme style.css.
    Clear the cache because you use cache plugin.
    I don’t see that you added code that I provided.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 13:49

    Hello,

    1) There are warnings on the page https://prnt.sc/11iiexw Maybe vecause of your custom or third-party plugins.
    2) Try to replace your line of code with following code https://prnt.sc/11iitmn
    4) Try to use the loop_shop_post_in filter

    add_filter( 'loop_shop_post_in', array( $this, 'show_on_sale_products' ) );
    // define the loop_shop_post_in callback 
    function custom_loop_shop_post_in( $query ){
    
    	//custom code here
    	
         return $query;
    }
    
    //add the action 
    add_filter('loop_shop_post_in', 'custom_loop_shop_post_in', 10, 1);

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 11:57

    Hello,

    Both shipping and payment options are on the checkout page https://prnt.sc/11ifr9d
    Could you, please, explain your issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 11:55

    Hello,

    I don’t see the mentioned issue, watch my video https://gyazo.com/695758455468dcd68a2e329b92b9df81
    Provide us with video of the problem. You can use Gyazo Gif tool to create and share video.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 11:53

    Hello,

    What subscription plugin do you use? Does your subscription plugin have the email templates for WooCommerce?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 11:51

    Hello,

    Go to Portfolio > check projects you want to remove and remove them https://prnt.sc/11iffqu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 11:49

    Hello,

    Vendor registration depends on the multivendor plugin you use. Plugin adds additional fields to the default registration as a rule. Check the multivendor plugin documentation to find out how to enable vendor registration of contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 11:46

    Hello,

    Check the credentials that you provided, I can’t connect to your FTP https://prnt.sc/11if4hw

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 11:43

    Hello,

    I see that issue appears if WPO Tweaks & Optimizations plugin is enabled. I disabled the plugin and the carousels are ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 11:07

    Hello,

    1) Did you clear the browser cache before checking? Provide screenshot of the text that still has the light color because I don’t see it https://prnt.sc/11ic6nr
    2) Categories and Product categories are 2 different widgets https://prnt.sc/11icbv5
    Categories widget displays a list of the blog categories. The product categories widget displays the list of product categories.
    3) Shipping calculation button color fixed. Clear cache and check the button.

    Please, create separate topics for the different questions to avoid misunderstanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:56

    Hello,

    We don’t have such option in our theme. You can try to implement this only by additional customization using WooCommerce hooks https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ if you have PHP skills. Or submit customization request here because additional customization is outside the scope of our support https://themeforest.net/page/item_support_policy .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:48

    Hello,

    Add the below code to Theme Options > Custom CSS

    .woocommerce-checkout .form-row-first {
        clear: both;
    }
    @media (min-width: 769px){
        .woocommerce-checkout #billing_address_2_field {
            margin-top: 30px;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:43

    Hello,

    Please, don’t create multiple topics for the same issue https://www.8theme.com/topic/some-product-variation-is-not-working/
    It causes misunderstanding!

    Regars

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:41

    Hello,

    Could you, please, explain in more detail what exactly does not work? Provide screenshot or video of the issue. Because I don’t see problem with the variations https://gyazo.com/695758455468dcd68a2e329b92b9df81

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:39

    Hello,

    Edit the slide settings and change the the slide link or disable it at all https://prnt.sc/11iathv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:36

    Hello,

    Somebody changed the child theme because the original child theme functins.php includes 5 lines only https://prnt.sc/11iakm2
    So, contact the person who made changes in your child theme and ask to fix these warnings. We are not responsible for users’ child themes, we are responsible for parent themes only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:33

    Hello,

    Tab titles have a horizontal scroll on mobile devices and you can click them.
    Anyway if you want to change direction from horizontal to vertical add the below code to child theme style.css

    @media (max-width: 580px) {
        .woocommerce-tabs.horizontal .wc-tabs {flex-direction: column;}
    } 

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:25

    Hello,

    Use WooComerce Hooks in child theme functions.php to show additional information on the shop page https://www.businessbloomer.com/woocommerce-visual-hook-guide-archiveshopcat-page/
    For example,
    add_action( 'woocommerce_after_shop_loop_item_title', 'awooc_before_button', 10 );

    If you need help with this customization submit customization request here or contact plugin author if you want to show their button in any other place. We are able to help only with issues related to theme settings and features.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:16

    Hello,

    If you use Apache then try to increase LimitRequestBody to 20MB.
    Provide server error logs. It will show what limit you reached.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:13

    Hello,

    Checked your home page and don’t see the mentioned issue https://gyazo.com/1e3c0dc28a421e51a0b4b954f1960831

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 10:05

    Hello,

    1) As I can see that button is already translated https://prnt.sc/11i7rup So, what is the problem with this?

    2) What issues do you have with the mega menu? Could you, please, explain in more detail?
    We would recommend you to create mega menu using Static Blocks https://youtu.be/f07MBdnFPfk

    3) Provide us with FTP access to your site, please, to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 09:50

    Hello,

    Could you, please, explain in more detail? Because I’m not sure that fully understand your issue. Maybe provide screenshots or video for better understanding.

    Regars

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 09:48

    Hello,

    But I see that problem was solved there, was not it? Please, don’t create multiple questions for the same issue. It causes misunderstanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 09:45

    Hello,

    That theme does not use Swiper slider but our theme uses it. Elementor also uses the Swiper and error appears in their files. They need to check why their slider conflicts with our slider. If they need any assistance from our side we are ready.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 09:20

    Hello,

    I made real order https://prnt.sc/11i5kj4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 09:18

    Hello,

    1) If you click the category you’ll get the https://domain name/category/category name/ It’s related to WordPress permalinks, not to theme. You can manage permalinks settings in Settings > Permalinks.

    2) Use theme translation files https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and translate Archive by category to Blog

    3) You can manage permalinks settings in Settings > Permalinks.

    4) What width do you want for the comments form?
    To change the submit link to button go to Theme Options > Custom CSS > find and remove the below code

    .form-submit input[type=submit] {
                    line-height: 14px;
                    font-size: 20px;
                    color: #1e1b1b;
                    background: transparent !important;
                    font-family: Raleway;
                    border: none;
                    font-weight: 400 !important;
                    height: 20px;
                    border-bottom: 1px solid #1e1b1b !important;
                    padding: 0;
                    text-transform: initial;
                    margin-bottom: 60px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 08:58

    Hello,

    1)Do you edit text of the top widgets and can’t change it? What text do you want to get in the topbar? Provide us with WP Dashboard and FTP access to your site to check.
    2) If you made changes in child theme and added custom code we are not responsible for your child theme. We can help you only in case issue also appears with the parent theme.
    3) We don’t call connect.podium.com. So, ask your hosting provider to scan your WP installation to make sure that you don’t have any viruses. Also, try to disable all the third-pary plugins that do not come bundled with our theme and check if you have this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 16, 2021 at 08:51

    Hello,

    1) Add the below code to Theme Options > Custom CSS to fix the brands carousel size

    .owl-carousel .et-brand img {
        width: auto;
    }

    2) Provide us with link to your shop page to check the issue with the filters and help you.

    Regards

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Viewing 30 posts - 9,151 through 9,180 (of 30,337 total)
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