Problem with pagination on shop pages - by Gerardo Fernández

This topic has 12 replies, 3 voices, and was last updated 2 years, 10 months ago ago by Rose Tyler

  • Avatar: Gerardo Fernández
    Gerardo Fernández
    Participant
    April 12, 2021 at 20:45

    Hi friends,

    I’ve been having issues with our shopping site, when we tried to load pages 9 to 18 it just gives 503 error, but we can load 1 to 8 and 19 to 24 without issues.

    I’m attaching below the screenshot of the page 8 and 9.

    I’ll be looking forward to your reply.

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 13, 2021 at 15:12

    Hello,

    Probably products on that page give the fatal error. Provide us with WP Dashboard and FTP access to your site to check and help you.

    Regards

    Avatar: Gerardo Fernández
    Gerardo Fernández
    Participant
    April 13, 2021 at 15:40

    Hi,

    The site was working fine, until last thursday when the error was reported, but I could navigate all pages on the shop before.

    I’ll give you credentials to FTP and WP Dashboard

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 13, 2021 at 19:48

    Hello,

    As I can see you have broken layout even with the default WooCommerce theme Storefront https://gyazo.com/94d1d6ef02abd748dd3dbc81432b393b
    Something is wrong with your products but it’s not related to our theme because it does not work even with the default theme. Did you create these products or import them?
    I would recommend you to check the server error logs and contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/ or import plugin support if you imported products because I see https://prnt.sc/11cd7mi

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 13, 2021 at 19:58

    Hello,

    Besides I see the following warnings https://prnt.sc/11cd4d8 So, you need to contact your hosting provider to fix this warning first.

    Regards

    Avatar: Gerardo Fernández
    Gerardo Fernández
    Participant
    April 14, 2021 at 20:48

    I see, please, could you tell me where can i see these warnings of the MYSQL?

    I’ll see this first.}}Kind regards,
    Gerardo

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 15, 2021 at 09:49

    Hello,

    You can find them in the server error log.

    Regards

    Avatar: Gerardo Fernández
    Gerardo Fernández
    Participant
    April 27, 2021 at 22:18

    Hi friend,

    The error dissapeared after we moved to a better hosting, but after updating the theme and related plugins the “personalize” options now are not the same, I can’t find the option to disable or to remove the greeting images, on the screenshot: https://prnt.sc/125ud9d

    And neither the option on Slider to remove hover options, to remove the default images as you could see on next screenshot: https://prnt.sc/125ux47

    Could you guide me to find the options.

    Kind regards,
    Gerardo

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 28, 2021 at 12:17

    Hello,

    Glad to hear that.
    1) To remove that popup go to Theme Options > Header builder > edit the Connection block of the top header > remove the Newsletter element from that connection block.

    2) Edit the slider settings https://prnt.sc/1273uxi and change the slide thumbnails.

    Regards

    Avatar: Gerardo Fernández
    Gerardo Fernández
    Participant
    April 29, 2021 at 00:21

    Thanks friend,

    I could fix both issues, thanks again for your guide.

    Kind regards,
    Gerardo

    Avatar: Gerardo Fernández
    Gerardo Fernández
    Participant
    April 29, 2021 at 01:37

    My apologies for reopen the thread. I had translated all the visible content on the theme with Loco Translate plugin, but, on Mobiles, it appears another menú in the bottom of the screen and I can´t translate it, even when I want to change the display text, it does not change anything.

    https://prnt.sc/1283ug0

    Please your help once more.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 29, 2021 at 07:31

    Hello,

    Go to Theme Options > Mobile panel > delete all default elements, and add new ones from scratch.

    Regards

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