Forum Replies Created

Viewing 30 posts - 9,061 through 9,090 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 16:31

    Hello,

    Provide us with WP Dashboard and FTP access to your site and we’ll help you to show product names in both places.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 16:29

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 16:24
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 16:08

    Hello,

    Provide us with WP Dashboard access to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 16:07

    Hello,

    Provide us with WP Dashboard access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 16:05

    Hello,

    Our theme displays the page title in the breadcrumbs https://prnt.sc/11rd3z8. Position in the breadcrumbs depends on breadcrumbs type and title font-size in the breadcrumbs settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 15:55

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 15:54

    Hello,

    Unfortunately, it’s not possible to implement by simple changes of the CSS styles. It requires additional customization of the PHP files. Submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 15:41

    Hello,

    I see that you already changed some elements and added your own content. Are you sure that you want to reset it all to default? What things are missing and you would like to get?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 15:38

    Hello,

    Please, don’t post private access our of the Private content area at the right side because then this information is available for all the visitors of our forum!

    You have a large menu, so your max input vars limit should be increased https://prnt.sc/11rbp9q Contact your hosting provider and ask to make it 3000 and then try to save menu changes again. Let us know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 14:36

    Hello,

    There are 2 workarounds:
    1) Limit the title length
    2) Set the title min-height and then you will have some empty space for products that have one line of the product title instead of 2 or 3.

    Which way is more suitable for you?
    Provide us with link to your shop, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 14:31

    Hello,

    Sorry, there is no content in the private area, just added space by mistake there.
    You can follow the instructions but change classes to classes of our element, for example

    <script>
    document.addEventListener('DOMContentLoaded', function() {
    jQuery(function($){
    let titles = $('.et-tab-nav');
    let strings = ['?hello',
    '?heythere',
    '?bonjour'
    ];
    strings.forEach( (string,i) => {
    if (window.location.href.indexOf(string) > -1) {
    titles.eq(i).click();
    $('html, body').animate({
    scrollTop: titles.eq(i).offset().top - 100
    },'slow');
    } } );
    }); });
    </script>

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 14:11
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 14:10

    Hello,

    I see that server displays 404 error for your images https://prnt.sc/11r75f2 So, edit your revolution slider and try to reupload images. Save settings and clear cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 14:08

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 14:07

    Hello,

    Oh, I’m very glad to hear that, thank you!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 14:07

    Hello,

    I see that you have already activated theme. So, do you still need any help from our side?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 14:05

    Hello,

    1) Make sure that wp-content/uploads/xstore folder has write permissions and allows creation files inside this folder.
    2) Go to XStore > File generator > try to generate file again if you are familiar with the file generator feature.
    Let me know if you still have the mentioned warning after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 13:56

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 13:42

    Hello,

    You gave us access to an empty FTP directory https://prnt.sc/11r51d5
    I was able to resave the product widget settings from the Dashboard and it fixed the fatal error. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 13:24

    Hello,

    Ok. So, what FTP host, FTP username and FTP password should our experts use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 13:21

    Hello,

    1) Don’t edit imported demo products but create your own. It looks that imported products did not update prices in the DB after import and it caused the mentioned issue. Once I edited the product with the 12.00 and just resaved it then it appeared in the list after the filter.

    2) Edit the bg of the sticky header https://prnt.sc/11r4mme

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 13:06

    Hello,

    1) When you face this issue https://prnt.sc/11ky8ks do you have any errors in the console?
    Because I don’t face this on your site while checking it.

    2) Product is ok for me https://prnt.sc/11r3uyt

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 12:59

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 12:58

    Hello,

    1) Use the default hover effect if you want to display the wishlist icon only at the top of the product https://prnt.sc/11r0e3w We have added the below custom to Custom CSS to change the title color

    .content-product .product-title:hover a {
        color: #EE1250;
    }

    2) Check the home page wishlist colors now. Added custom To Custom CSS
    3) Check the wishlist colors on the other pages now. Added custom To Custom CSS

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 11:44

    Hello,

    I tried to add product to cart and don’t see issue https://prnt.sc/11qzau3 https://prnt.sc/11qzbwf
    Could you, please, explain the issue in more detail and maybe provide screenshots of the problem for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 11:42

    Hello,

    1) I see error in the console while trying to edit multiple header https://prnt.sc/11qz4ht
    Contact your hosting provider to increase the client_max_body_size to 20Mb.
    2) Once you change the limit and fix that error then reply back with the FTP access and we’ll check the child pages issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 08:39

    Hello,

    Checked your site today and see that menu works ok. Have you sorted it out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2021 at 18:26

    Hello,

    Such issue is related to server settings as a rule when you have limited writing permission and theme can’t install plugins automatically. It’s not related to theme but to your server. Anyway, we need to check the issue and confirm that problem appears and it’s related to our theme, only after that, we are able to give refund https://themeforest.net/page/customer_refund_policy
    We can’t give you refund without screenshots of the error from your side and without checking the error, sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2021 at 18:22

    Hello,

    I cleared cache of the Asset CleanUp plugin. Check again.

    Regards

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    Viewing 9,090 results - 9,061 through 9,090 (of 30,391 total)
Viewing 30 posts - 9,061 through 9,090 (of 30,391 total)
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