Search page result Always returns to the base language

This topic has 13 replies, 3 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

  • Avatar: IMDL
    IMDL
    Participant
    April 18, 2021 at 12:11

    When I do a product search, the Dropdown result is exact for each language, while the “Result page” page automatically returns to the base language “English” giving errors in the search results if the searched words are not also in the products of the base language

    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 12:46

    Hello,

    Provide screenshots for a better understanding of the problem.
    Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with the URL via the Private Content area.

    Also, provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: IMDL
    IMDL
    Participant
    April 18, 2021 at 13:26

    For example in the Italian language the preview of the search is correct —-> https://dropmefiles.com/WpNp

    but if I press enter or click on the search button the page automatically goes to English ———> https://dropmefiles.com/j2aqp

    and if I try to change the language to a 404 error —-> https://dropmefiles.com/WZNrt

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2021 at 14:11

    Hello,

    Please provide temporary wp-admin and FTP access.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: IMDL
    IMDL
    Participant
    April 18, 2021 at 16:06

    For atp access i need ip add

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 19, 2021 at 13:44

    Hello,

    Add these IPs 176.98.69.38, 176.98.70.120.

    Regards

    Avatar: IMDL
    IMDL
    Participant
    April 19, 2021 at 14:47

    Done

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 20, 2021 at 13:24

    Hello,

    Ok. So, what FTP host, FTP username and FTP password should our experts use?

    Regards

    Avatar: IMDL
    IMDL
    Participant
    April 20, 2021 at 13:52

    access

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 20, 2021 at 18:37

    Hello,

    We can’t connect to your server https://prnt.sc/11rjl4u
    What is the correct FTP host?

    Regards

    Avatar: IMDL
    IMDL
    Participant
    April 21, 2021 at 08:47

    try this.
    and sorry for my mistake

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2021 at 14:06

    Hello,

    Thank you. Works. I passed your issue to developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 30, 2021 at 14:38

    Hello,

    Check now.

    Regards

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