Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Regards
Olga Barlow
Participant
May 9, 2022 at 22:52
Hello,
We are able to log in, thanks. Could you, please, also provide us with the link to the page where you use that element with the product IDs?
Regards
Olga Barlow
Participant
May 9, 2022 at 22:43
Hello,
As I can see your footer is created using simple text widgets without any additional formatting. Did you use any custom styles for that? Do you have mockup of how it should be? Keep in mind that you can create footer using static blocks if you want to have columns layout for that https://youtu.be/gY-x4m47Duo
Regards
Olga Barlow
Participant
May 9, 2022 at 22:36
Hello,
We installed that for test purposes if the issue is related to SSL. Forgot to disable that. You can remove that if you need.
Regards
Olga Barlow
Participant
May 9, 2022 at 22:35
Hello,
1) To translate the progress bar go to XStore > Sales Booster > Progress Bar > edit texts there.
To translate the bottom promo text go to Theme Options > Header builder > Cart > edit the Mini cart promo message.
2) Provide us with link to that product and also WP Dashboard access to check the issue in more detail, please.
Regards
Olga Barlow
Participant
May 9, 2022 at 22:27
Hello,
Keep Remove Query Strings From Theme Static Resources option disabled if you use cache plugin https://prnt.sc/UpWRsnqIge8X
Try to change anything now.
Regards
Olga Barlow
Participant
May 9, 2022 at 22:23
Hello,
Could you, please, provide us with the video of the issue for a better understanding?
Regards
Olga Barlow
Participant
May 9, 2022 at 22:18
Hello,
Sorry but the link that you provided does not allow us to log in to your site.
Could you, please, provide us with the username and password to allow to log in to your backend?
Regards
Olga Barlow
Participant
May 9, 2022 at 22:16
Hello,
You can use any custom class you need on your sites.
Are you talking about his section https://prnt.sc/2hCQt4m4-BLa ? Do you want to get that for another site? We could help you to import that section for your site if you provide us with WP Dashboard access and a link to the page where you want to have that.
1) Layout that you try to implement requires additional customization if you want to have all the elements like in the example. Our theme does not have such built-in options as https://prnt.sc/3Zp8w3Wln2Uy
We have stock status, wishlist, and share icons but they have different styles and positions.
So, if you need exactly the same layout you need to submit an additional customization request to customization team because default support does not include this service.
2) Keep CSS Combine External and Inline option disabled in the cache plugin settings because it causes the issue.
Regards
Olga Barlow
Participant
May 9, 2022 at 21:47
Hello,
We would recommend you use all the images with the same aspect ratio to get a nice-looking grid. Anyway, I have added some custom CSS to limit product image height. Check now.
Regards
Olga Barlow
Participant
May 9, 2022 at 21:25
Hello,
Check now, please.
Regards
Olga Barlow
Participant
May 9, 2022 at 20:29
Hello,
It displays in both categories but for the second category it displays on the second page. Check the screenshot in the private content area.
Regards
Please contact administrator for this information.
Olga Barlow
Participant
May 9, 2022 at 20:22
Hello,
Check now, please.
Regards
Olga Barlow
Participant
May 9, 2022 at 19:08
Hello,
It’s a custom option for the demo only to allow users to visit the most important features of the XStore theme. It’s not some plugin and it’s not included in the XStore theme.
Thank you for using our theme and take our apologies if you faced any inconvenience.
1) Could you, please, provide us with 1 video how the mentioned plugins work with the default theme and 2d video how it works with the XStore? We need to check that to understand the issue. You can use Recordit tool to create and share video.
2) Provide us with WP Dashboard and FTP access to your site to allow us to fix issue after watching your videos.
3) There is no need to switch to the parent theme just to update it. You can continue using the child theme and just follow the docs https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
If your developer made customization correctly you should not face any issues or lose any changes after the parent theme update. Anyway, do the files and DB backup before any update.
Regards
Olga Barlow
Participant
May 9, 2022 at 18:58
Hello,
Ok, Dashboard works and as I can see your site also works. So, what issues do you still have?
You can disable the product brands module in Theme Options > WooCommerce > Shop Elements > Brands > disable.
There is no option to disable the product video option. Just don’t add the video if you don’t need that.
Regards
Olga Barlow
Participant
May 9, 2022 at 17:44
Hello,
Yes, unfortunately, WooCommerce does not have option to change images if you choose only one attribute. You can submit a feature request here https://www.8theme.com/taskboard/ and if that takes votes also from other customers our developers will be able to try to implement such an option.
Regards
Olga Barlow
Participant
May 9, 2022 at 17:42
Hello,
Could you, please, provide us with the video of the issue for a better understanding?
Regards
Olga Barlow
Participant
May 9, 2022 at 17:41
Hello,
Keep the variation swatches disabled for the grid https://prnt.sc/nfsmgzEEtEcf and check the Product element after that. Do you still have the mentioned issue? If yes, then provide us with link to page where you added that element and got the issue.
What strings can’t you translate to English? What is the URL of the English version of your site? Could you, please, provide us with WP Dashboard access to your site, please?
Regards
Olga Barlow
Participant
May 9, 2022 at 17:28
Hello,
We found that the Elementor Pro plugin causes the issue with the styles in Safari. Could you, please, contact them and ask to check the problem?
We could try to resolve that by the custom CSS but it would be better if they take a look to fix the issue globally for the iOS devices.
Regards
Olga Barlow
Participant
May 9, 2022 at 16:45
Hello,
Unfortunately, in this case, the only solution is to use a hard crop for the images (Theme Options > WooCommerce > Product images) or upload all the images with the same proportions.
Regards
Olga Barlow
Participant
May 9, 2022 at 16:44
Hello,
Check the product images and preview now, please.
Regards
Olga Barlow
Participant
May 9, 2022 at 16:28
Hello,
I see that you installed Polylang plugin to create multilanguage site but if you want to use Polylang for the Products you need to install an additional plugin https://polylang.pro/downloads/polylang-for-woocommerce/
Could you, please, finish the installation of all the required plugins if you plan WooCommerce multilanguage site? Reply back once you install that and we’ll proceed with the issues fixing.
