This theme failed to load properly and was paused within the admin backend.

This topic has 11 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Olga Barlow

  • Avatar: longislanddarts
    longislanddarts
    Participant
    May 2, 2022 at 03:00

    Hello:

    Please note that my website is damaged. My website host (Bluehost) told me that is your theme that is the problem. So they deactivated the theme and activated a safer theme so that I can log into the website dashboard. and I am now very upset. I am losing sales and customers.

    Kindly please look at it and let me know what is wrong.

    Thanks,
    LT

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 2, 2022 at 18:48

    Hello,

    Provide us with FTP access to your site to check the issue in more detail and find out what fatal error appears on your site.

    Regards

    Avatar: longislanddarts
    longislanddarts
    Participant
    May 2, 2022 at 18:52

    Please find attached the information you requested

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 3, 2022 at 18:40

    Hello,

    Could you, please, fix permissions https://prnt.sc/vMviCh7_zE_U ? We can’t install theme, can’t install plugin etc.

    Regards

    Avatar: longislanddarts
    longislanddarts
    Participant
    May 3, 2022 at 18:46

    I have not changed any permissions. You should be able to install them. Please try again

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 4, 2022 at 10:47

    Hello,

    Try to log in by yourself and check https://gyazo.com/d0685bbc2f13c2c9c26d09c9dadf417d

    Something is wrong with the file permissions on your server. Please, contact your hosting provider to fix that and then reply back to us. We’ll check the issue with the theme installation and activation.

    Regards

    Avatar: longislanddarts
    longislanddarts
    Participant
    May 6, 2022 at 22:54

    Hello:

    Please try again and let me know.

    Thanks,
    LT

    Avatar: longislanddarts
    longislanddarts
    Participant
    May 9, 2022 at 04:36

    I need Help, please take a look at my website and continue to help me.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 9, 2022 at 18:58

    Hello,

    Ok, Dashboard works and as I can see your site also works. So, what issues do you still have?

    Regards

    Avatar: longislanddarts
    longislanddarts
    Participant
    May 9, 2022 at 19:07

    Can fix my footer? It’s gone. does not have any formatting.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 9, 2022 at 22:43

    Hello,

    As I can see your footer is created using simple text widgets without any additional formatting. Did you use any custom styles for that? Do you have mockup of how it should be? Keep in mind that you can create footer using static blocks if you want to have columns layout for that https://youtu.be/gY-x4m47Duo

    Regards

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