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Xstore theme single product page 360 spin

This topic has 7 replies, 2 voices, and was last updated 1 years, 11 months ago ago by nixatsnow

nixatsnow

Participant

May 8, 2022 at 03:06

Hi, please see below. The 360 spins pop up under the product images in xstore theme single product page. We didnt change, add or override any z-index settings..

https://screenrec.com/share/srgiPMzdjS

Please, contact administrator
for this information.

#323398 Copied Theme version: 8.1.5 WooCommerce version: 6.4.1

6 Answers

Olga Barlow

Support staff

May 9, 2022 at 17:28

Hello,

We found that the Elementor Pro plugin causes the issue with the styles in Safari. Could you, please, contact them and ask to check the problem?

We could try to resolve that by the custom CSS but it would be better if they take a look to fix the issue globally for the iOS devices.

Regards

#323477 Copied

nixatsnow

Participant

May 9, 2022 at 19:46

Hi Olga i dont use safari. i use chrome both on IOS and Windows. the screen recording was done with chrome on ios iphone

#323501 Copied

Olga Barlow

Support staff

May 9, 2022 at 23:31

Hello,

Disable Elementor Pro plugin and check the 360 view after that. Do you have the mentioned issue?

Regards

#323531 Copied

nixatsnow

Participant

May 10, 2022 at 01:20

Hi, Thanks!, Tried that and didn’t work. actually just deleting the product images in the single product template and placing it back on there again fixed it,

#323537 Copied

Olga Barlow

Support staff

May 10, 2022 at 11:06

Hello,

Glad to hear that. So, do you need any other help from our side?

Regards

#323554 Copied

nixatsnow

Participant

May 10, 2022 at 19:48

Thanks Olga, Not on this particular ticket. thank you. i’ll mark this as closed.

#323610 Copied
Tagged: 360 spin, shopping experience, single-product page, themes, woocommerce, wordpress, xstore
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