Hello,

Tested your site and don’t see the mentioned issue https://prnt.sc/17t830l

Regards

Hello,

Try the below code

.et_blog-ajax.row {
    display: flex;
    flex-wrap: wrap;    
}
.et_blog-ajax .wp-picture {
    min-height: 184px;
    display: flex;
    align-items: center;
}

Regards

Hello,

The next update will be a major update that will include also speed improvements. We plan it in the end of July – August.

Regards

Hello,

1) go to Theme Options > Blog > Blog layout > set the Image Sizes For Blog you need to crop images.

2) If you set the min-height for the title of the post you’ll get white space below titles that has fewer strings https://prnt.sc/17ngq6d Is it ok for you?

3) Do you want the shadow on hover or with the default state?
If you need with the default state then add the below code to Theme Options > Custom CSS

article.blog-post, article.post-grid {
    box-shadow: 0 3px 6px rgba(0,0,0,.1066666667),0 3px 6px rgba(0,0,0,.1533333333)!important;
    padding: 15px;
}

Regards

Hello,

Provide us with temporary WP Dashboard access to your site to check the settings you use and help you.

Regards

Hello,

Do you use Single product builder? In this case, you can use Multiple templates option and create an additional template and use conditions to choose where to show this template.

Regards

Hello,

I see a lot of JS errors on your site https://prnt.sc/17n1xrf and can’t even check the popup. Do you use cache plugin? Could you, please, provide us with WP Dashboard access to check the settings you use for the Sales booster?

Regards

Hello,

1) I see. Unfortunately, we don’t have the option to copy gallery images for all the other vsariations.

2) Maybe it’s possible by additional customization but we don’t have ready-to-use code to offer you. You may submit a feature request here https://www.8theme.com/taskboard/ and if it takes votes from other customers then our developers will be able to try to implement this. Or submit an additional customization request here if you want personal customization.

Regards

Hello,

Take my apologies for the delay in answering.
1) We have fixed issue with the Static block selector. Now all the Static blocks available in the list.

2) We tried to fix the issue with the tabs but with no success.
Point is that Weglot plugin replaces content after page loading and all the scripts do not work if they do not use the call of “Document” object.
For example
$(document).find('.some-class'); // work fine
$('.some-class'); // doesn't work because element $('.some-class'); is already replaced by the plugin scripts.

We can’t use the “Document” object for all the scripts because it works on the browser side and slows down page speed a lot. Besides WooCommerce plugin scripts for zoom also do not work because of this. The plugin has the option to reinit scripts at the first look but it does not work https://prnt.sc/17mq64j Maybe you need additionally set it up by following the docs https://weglot.com/integrations/translate-website-javascript/ not sure.
Polylang and WPML do not replace content as this plugin does. So, contact the plugin author and ask them if they could improve the plugin code to avoid this issue. Or change the translation plugin.

Could you, please, remind me what compatibility issues did you have with the WPML?

Regards

Hello,

Thank you for your using our theme!
1) That select displays only categories that have products, so if you don’t see some categories there make sure that these categories are not empty.

2) We don’t have a special option to add the PDF. Your can use full product description or custom tab content to add link to your PDF file to description or custom tab content. The user will be able to download the file once click that link.

Regards

Hello,

1), 2) Go to Theme Options > resave settings. Close customizer and clear the cache and check the site after that. It looks that theme options were not saved to file the way it should be saved.
3) We are working on a major theme update with speed improvements but it will be released in the end of July or August. We can do nothing with the site speed at this moment. You may try the Nitro Pack plugin to get better performance results. If you are not satisfied with theme speed and don’t have time to wait for theme update we are ready to give you a refund.

Regards

Actually, do you use it? If you don’t create any forms using this plugin then there is no need to keep it enabled because every additional plugin slows down the site. Don’t keep enabled 2 page builders if you don’t use them both etc. So, disable all the plugins that you don’t really use.

Regards

Hello,

Read this post https://www.8theme.com/topic/can-i-add-brand-logo-on-the-product-thumbnail-grid/

Regards

Hello,

Support staff has access to support forum only. We don’t have live chat or call center.

Besides, is this your production site or staging site? If you have production site without an updated theme could you, please, provide us with link? We need to check the layout you had before the update. Or it would be better if you remove the existing staging site and make a full copy of the production site to staging without update of plugins, WP and theme (using Duplicator plugin or any other suitable for you way). We’ll log in to this new staging site and update theme to 5.x version first and then to 7.x version. Update to 7.x version from 4.x reset the options and we can’t restore them even if downgraded parent theme. So, we need full working copy of the production site without any update to proceed. Could you do that for us?

Regards

Hello,

Added the cart element to your mobile header.

Regards